Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,238 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Play it Koi is always my source for our pond and fish! We are certainly not pros and are probably doing lots of wrong things but Play It Koi keeps us informed!”

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Posted 5 months ago

This review is actually a positive 5-star review, so a recovery reply wouldn't fit here. If you'd like, I can draft a warm thank-you response instead. Here's a suggested version: Tracy, thank you so much for trusting us with your pond and fish! You don't have to be a pro to do right by your koi, and we're always happy to help you along the way, so feel free to reach out at support@playitkoi.com anytime you have questions. — The PIK Crew, Play It Koi

Posted 4 months ago

“Always a pleasure doing business with this company.”

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Posted 5 months ago

Always a pleasure on our end too, Paul! It means a lot to have you coming back, and we're always here if you ever want to talk pond plants or planning. — The PIK Crew, Play It Koi

Posted 4 months ago

“As an 18 year installer of Waterfeature's....This was our first purchase...Nice experience www.liquiddesignznj.com”

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Posted 5 months ago

Eighteen years installing water features, that means a lot coming from you, Jerald! So glad our first go-round was a good one, and we'd love to keep earning a spot in your projects. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 4 months ago

“My waterlily arrived healthy , a couple of damage stems but understandable. It’s thriving well in my little pond .Thank you”

Play It Koi 5 star review on 19th May 2026

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Posted 5 months ago

“surprised plants shipped so quickly. Had to keep them inside for a couple of weeks in buckets. They are now out in the pond, happy!”

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Posted 5 months ago

So glad they made it into the pond and settled in happy, John! Buckets for a couple weeks was a smart move while you waited for the right time. Glad Derek got things squared away for you too, and feel free to send a pond photo down the road. — Derek, Play It Koi

Posted 4 months ago

“The pickerel rush came in great condition, but what really set things apart was the great service I received. I had a question about planting them in my 2/3 acre pond and spoke to Kristen. She was so helpful, offered other thoughts for plants, and gave the outstanding service that we all hope to get when we call a business. I will order through Play It Koi for all my pond plants (and have already ordered more).”

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Posted 5 months ago

Anthony, thank you so much for the kind words! I'm thrilled the pickerel rush arrived in great shape, and it was great to work with you! We look forward to helping with all your pond plants, so feel free to reach out at support@playitkoi.com anytime. - Kristen, Play It Koi

Posted 4 months ago

“Everything I ordered was great and they have great customer service”

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Posted 5 months ago

Thanks so much, Derwin! Really glad everything landed well and that our crew could help you out along the way. Don't be a stranger, send a pond photo our way anytime. — The PIK Crew, Play It Koi

Posted 4 months ago

“Everything is growing!!!! All healthy roots.”

Play It Koi 5 star review on 18th May 2026

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Posted 5 months ago

Healthy roots and everything growing, that's exactly what we love to hear! Once they really take off, send us a pond photo, we'd love to see them fill in. — The PIK Crew, Play It Koi

Posted 4 months ago

“I had a question about my order and called customer service. The phone was answered by a real person who went above and beyond to answer my questions. Great service”

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Posted 5 months ago

Hi Shannon, thank you so much for taking the time to share this. We're really glad our team could answer your questions and give you the help you were looking for, and we look forward to being here whenever you need us. — The PIK Crew, Play It Koi

Posted 4 months ago

“All plants arrived in excellent condition! Well packed live plant transport. Great size bulbs? Strong foliage. I planted them the next morning. Cant wait for next year. They should be beautiful! Thank you”

Play It Koi 5 star review on 17th May 2026

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Posted 5 months ago

Thanks so much, Judith! It's great to hear the plants showed up in excellent shape and you got those bulbs in the ground the very next morning. Strong foliage now means a happy show down the road, so snap us a pond photo when they fill in next year. We'd love to see it. — The PIK Crew, Play It Koi

Posted 4 months ago

“Perfect !! 5 Stars !”

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Posted 5 months ago

Perfect is exactly what we love to hear, Kathleen! Thanks so much for the 5 stars, and don't be a stranger if you ever need a hand with anything pond-related. — The PIK Crew, Play It Koi

Posted 4 months ago

“Shipping always fast and in good condition upon arrival. Great information on plants and quirks of varieties. My go to for online pond supplies.”

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Posted 5 months ago

Thanks so much, Nathan! Being your go-to for online pond supplies means a lot, and I'm glad the plant info and variety quirks have been useful. Send us a pond photo sometime, we'd love to see how things are growing. — The PIK Crew, Play It Koi

Posted 4 months ago

“Easy to order. Food arrived ahead of schedule. Will always be happy to support play it koi.”

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Posted 5 months ago

Thanks so much, Dan! Glad the order went smoothly and the food beat the clock getting to you. It means a lot that you'll keep supporting us, and we're always here if you need a hand with anything pond-related down the road. — Derek, Play It Koi

Posted 4 months ago

“My lotus appears to be doing great. The lotus was packaged well and arrived in very good condition. I can not wait to see the flowers. Very pleased with my purchase.”

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Posted 5 months ago

So great to hear, William! Getting a lotus through shipping in good shape is half the battle, so I'm glad it traveled well and settled right in. Once those first blooms open, send us a photo, we'd love to see it. — The PIK Crew, Play It Koi

Posted 4 months ago

“Great service and product”

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Posted 5 months ago

Thanks so much, Ryan! Five stars on both the service and the product means a lot to us. Reach out anytime as you get things rolling, we're always happy to talk pond. — The PIK Crew, Play It Koi

Posted 4 months ago

“Always the best customer service and quick order shipping. I can always count on Play It Koi!”

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Posted 5 months ago

You can always count on us, Candace, and that means a lot! So glad we got that little refund sorted out for you too. Come back anytime, and feel free to send a pond photo our way whenever you like. — Kristen, Play It Koi

Posted 4 months ago

“The plants were well packed and arrived looking healthy. They were beautiful and much larger than those I had ordered from another company previously. I am very pleased.”

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Posted 5 months ago

So glad these arrived healthy and even bigger than what you'd gotten before! Good packing makes all the difference with live plants, and it's great to hear they made the trip well. Come back and tell us how they fill in once they settle into the pond. — The PIK Crew, Play It Koi

Posted 4 months ago

“I was amazed at how large the lotus roots were. I tried ordering lotus before from other growers and they were just small pathetic looking roots. I definitely recommend ordering from Play It Koi!”

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Posted 5 months ago

Thanks so much, Timothy! We're picky about our lotus tubers, so hearing they showed up big and healthy after those sad little roots from elsewhere really makes our day. Once they wake up and start pushing pads, we'd love to see a photo of them in your pond. Happy growing! — The PIK Crew, Play It Koi

Posted 4 months ago

“very healthy tubers. and thank you for sending 2 tubers. i planted them last week, will upload the pictures as the grow. thank you.”

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Posted 5 months ago

So glad the tubers arrived healthy, venkata! Lotus can take a little patience to wake up, so don't worry if it's slow at first, and we'd genuinely love to see those photos once they start growing. — The PIK Crew, Play It Koi

Posted 4 months ago

“This is the first time I’ve ordered lotus online, and I was blown away with the quality and the size of them. Everything came perfectly packaged. They were already starting to grow. I would highly recommend.”

Play It Koi 5 star review on 16th May 2026

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Posted 5 months ago

Thanks so much, Amber! Ordering lotus online for the first time is a bit of a leap of faith, so it means a lot to hear they showed up well packaged and already pushing growth. Once they settle in, we'd love to see a pond photo when they take off. — The PIK Crew, Play It Koi

Posted 4 months ago

Play It Koi is rated 4.9 based on 4,238 reviews