Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices. Nice website. You had what I needed when nobody in my hood even carries the product”

Helpful Report

Posted 4 months ago

Love hearing this! It's the worst when nobody in your area carries what you need, so I'm really glad we had it ready and that the site treated you well. Come back anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 3 months ago

“Two lotuses and a water lily - all growing happily in their new bog pond! Looking forward to bloom time.”

Helpful Report

Posted 4 months ago

Carmen, two lotuses and a water lily settling into a fresh bog pond is the best kind of news. Once bloom time hits, we'd love to see a photo of how it all fills in. Enjoy watching them take off! — The PIK Crew, Play It Koi

Posted 3 months ago

“The plants 🌱 I got looked better than any of the ones I got from our local pond store. They have only been in the water for a few days and they are growing like crazy. Thank you 🙏”

Helpful Report

Posted 4 months ago

Shawn, this made my day! Hearing they're already taking off and outshining your local shop after just a few days is exactly what we love. Send us a pond photo down the road, I'd love to see how they fill in. 🌱 — Kristen, Play It Koi

Posted 3 months ago

“I love the service and the products . Customer service is so quick to respond to email and any lil glitches that has arose was immediately taking care of… love the products the prices and the staff!”

Play It Koi 5 star review on 28th April 2026

Helpful Report

Posted 4 months ago

This made my day, Deborah! Glad we could jump on those little glitches quickly for you, and happy you got the Fin Points sorted at checkout too. Reach out anytime, and feel free to send a pond photo our way when you get a chance. — Derek, Play It Koi

Posted 3 months ago

“I've ordered thousand of plants for a large scale project in Maine, so I have many points of reference. The people at Play It Koi have their shit together. Plants are always robust, healthy, and shipped in the right window. These guys are top notch.”

Helpful Report

Posted 4 months ago

Karen, coming from someone running a large-scale project in Maine with thousands of plants for comparison, this means a lot. We work hard on healthy stock and hitting the right shipping window, so hearing it landed right makes our day. Thanks for trusting us with the big stuff, and reach out anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“Fast delivery. Thanks”

Helpful Report

Posted 4 months ago

Thanks, Mike! Glad the order got to you quickly. If you ever need a hand with anything pond-related, just reach out anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“I’ve had a problem with the hoses in my pond so I called PIK directly. After some questions from their staff we were able to figure out the 1.5” hose I bought elsewhere, WASNT 1.5”. I got the new hoses and they fit perfectly. Thanks for the help!”

Helpful Report

Posted 4 months ago

Hi Lyle, we're so glad our team could help you track down the hose sizing issue and get everything fitting the way it should. Thanks for taking the time to share your experience, and if anything else comes up with your pond, don't hesitate to reach out to us at support@playitkoi.com so we can lend a hand. — The PIK Crew, Play It Koi

Posted 2 months ago

“My order arrived very healthy and well packaged :)”

Helpful Report

Posted 4 months ago

So glad everything showed up healthy and well packed! We put a lot of care into getting orders out the door safely, so it's great to hear it traveled well. Reach out anytime you have pond questions. — Kristen, Play It Koi

Posted 3 months ago

“My plants always arrive healthy and ready to go. Love buying from you, great selection, quick, but conscientious packaging and shipping, and comparative pricing. My last lotus ('Lady bug') from you was phenomenal in size and health!”

Helpful Report

Posted 4 months ago

Steve, hearing that your plants show up healthy and ready to go makes our day, and we pack them with a lot of care. That Lady Bug lotus really is a stunner, so glad it came in big and healthy for you! Send us a bloom photo once she's flowering, we'd love to see it. — Kristen, Play It Koi

Posted 3 months ago

“Awesome customer service and prompt shipping!”

Helpful Report

Posted 4 months ago

Thanks so much, Cindy! Hearing that the service and quick shipping hit the mark really makes our day. Reach out anytime you need a hand with the pond, we're always happy to talk koi. — Kristen, Play It Koi

Posted 3 months ago

“Placed several orders including a liner and spillway defuser for adding a stream to our existing pond. I have been hesitant in the past to order fish through the mail, especially Koi. But after reading several reviews, we decided to order a few different pond packs. Was very impressed with the speed of processing and shipping. The packaging was even more impressive, with all Koi in great shape. Definitely gonna be getting more.”

Helpful Report

Posted 4 months ago

Fred, this made our day! Taking the leap on koi through the mail is a big deal, and we're so glad the packaging held up and your fish arrived in great shape. Best of luck building out that stream with the liner and spillway diffuser, and send us a pond photo once it's flowing. — The PIK Crew, Play It Koi

Posted 3 months ago

“The savio pond skimmer large faux rock that I ordered did not resemble the color depicted in the photo at all. It was much darker and doesn’t match my Tennessee boulders at all, if it had been the same color in the picture at would have matched perfectly. Wanted to return it and it would cost more to return the item than it was worth. Bad images!!!”

Helpful Report

Posted 4 months ago

“Red, gorgeous water😃”

Helpful Report

Posted 4 months ago

Thanks so much, Susan! "Red, gorgeous water" pretty much sums up the dream, and I'm so glad your pond is looking that good. Send us a photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

“You did a fantastic job!”

Helpful Report

Posted 4 months ago

Thanks so much, Jason! Five stars means a lot coming from a fellow pond keeper, and we're glad the order landed well for you. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 3 months ago

“I purchased mini lotuses and variegated water plants. I was very pleased with the quality of all of the products that I received. I am still completing my potting and will let you know if that goes swimmingly. Thank you”

Helpful Report

Posted 4 months ago

So glad the mini lotuses and variegated water plants showed up in great shape! Love that you're mid-potting, and yes, please do report back on how it goes. If you hit any snags while getting them settled, just reach out and we'll happily talk you through it. — The PIK Crew, Play It Koi

Posted 3 months ago

“Fits perfectly”

Helpful Report

Posted 4 months ago

Thanks so much, Craig! "Fits perfectly" is exactly what we like to hear. Reach out anytime if you need a hand down the road, and we'll be glad to help. — The PIK Crew, Play It Koi

Posted 3 months ago

“The UV lamp is tops.”

Helpful Report

Posted 4 months ago

So glad the UV lamp is doing the trick for you, Cathy! It's one of those quiet workhorses that makes a real difference. Send us a pond photo sometime, we'd love to see your water looking clear. — The PIK Crew, Play It Koi

Posted 3 months ago

“You charged me $15.63 for shipping for a $11.98 product. Still waiting for return paper work!!!!!”

Helpful Report

Posted 4 months ago

“Mostly good. I ordered two lotuses and they arrived on time and in great shape. I will certainly order from you guys again. My initial contact was a little disappointing. I called because I wanted some lotus recommendations for my pond (and climate: Phoenix, AZ). I called a few times but couldn't get through. Left at least one voice mail asking for a return call because I needed help choosing a product, but it was never returned. Finally I sent an email and got a reply within seconds. It was an AI reply, but it seemed good, made some recommendations for Phoenix, and I bought two. When they arrived I realized that I had bought two large lotuses (which had been recommended in the email) which could grow to 4' high--too large for my setting. So, that's the frustrating part. If I had been able to talk to someone, explain what I was looking for, I'm sure I could have been steered towards smaller lotuses that would have fit my pond and pots. As it is, I have paid for two plants and shipping that I would not have purchased had I been able to talk to someone. On a more positive note: I did call Laura (as indicated on the planting instructions) for help on planting. She picked up right away--even on a Saturday--and she was terrific.”

Helpful Report

Posted 4 months ago

“You did great! Everything arrived on time and in good condition.”

Helpful Report

Posted 4 months ago

Thanks so much, Karyn! Glad everything showed up on time and in good shape, that's always the goal with live plants and gear. Drop us a pond photo sometime, we'd love to see how things settle in. — The PIK Crew, Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,170 reviews