Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,605 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,605 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GREAT CUSTOMER EXPERIENCE FROM PHONE, TO ORDER SIMPLICITY, SPEED OF DELIVERY AND THE PACKAGE TRACKING WAS AWESOME!! LOOK FORWARD TO FUTURE BUSINESS”

Helpful Report

Posted 8 months ago

Hello! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“You did great as always.”

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Posted 8 months ago

Hello Ronald, Thank you for continuing to choose Play It Koi! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“So good attention,service is very good and I have wander fully experience.”

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Posted 8 months ago

Hello Antonio, Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“i like your site not only for the product/plants but also for the care and planting tips”

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Posted 9 months ago

Hello Claude, Thank you for choosing Play It Koi, we do our best to be a one stop shop for anything you might need for your pond or fish! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“The ordering process was easy. My order arrived just as promised. Installation was easy.”

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Posted 9 months ago

Hello Sammi, Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“It was a great experience”

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Posted 9 months ago

Hello Donald, Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Everything from this shipment good so far My last order the bag of food that has the pellets sink down was completely moldy after 1 month I had to throw it out”

Helpful Report

Posted 9 months ago

Annie - I'm so sorry to hear that your last bag of food went moldy so fast. If you purchased it from us and believe it has to do with the quality of the product or service please reach out and we will see what we can do to remedy this. I'm so happy to hear the new shipment is working out! Please feel free to drop us a line if you ever need help in the future! Kristen

Posted 9 months ago

“Customer service is excellent. Factored in measurements of pond and gave me multiple options for pumps. Also steered me in the right direction regarding size of piping for wetland filter and water fall. Products arrived quicly. Thank you.”

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Posted 9 months ago

Building ponds is our passion! We are so excited to help make your ideal pond dreams come true. Thank you for choosing Play It Koi and your 5-star review! Please feel free to drop us a line if you have any questions in the future (or decide to build another pond)! Best fishes! Kristen

Posted 9 months ago

“You saved me a lot of money by not charging for shipping! And it was here in basically a day! Amazing service and attention to detail thank you so much!”

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Posted 9 months ago

We are so happy to hear this, Debby! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“Excellent. Delivered on time”

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Posted 9 months ago

Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“came within a few days”

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Posted 9 months ago

Hi David! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“Fast shipment and great selection of products”

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Posted 9 months ago

Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“Thank you it’s working very good”

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Posted 9 months ago

Hi Hung! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“very smooth transaction, excellent packing, quick delivery.”

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Posted 9 months ago

Hi Rudy! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“Website is easy to navigate. Packaging is great and shipping is in a decent range.”

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Posted 9 months ago

Hi Susan! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“Items came in in great condition”

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Posted 9 months ago

Hi Phuong! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“Excellent customer service! I was given the guidance I needed to purchase the correct replacement part and complete my yearly preventive maintenance service.”

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Posted 9 months ago

Hi Cynthia! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 9 months ago

“Your delivery was perfect. The fishes arrived happy. The color selection was good. One of the fishes appears to be sick on and off. Otherwise, great. Joo liu”

Helpful Report

Posted 9 months ago

Hi Joo! Thank you for your review. I'm sorry to hear about that sick fish - please feel free to reach out to our team if you have any questions about this issue! Best fishes, Kristen

Posted 9 months ago

“Derek is awsome. Very helpful. Thank you.”

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Posted 9 months ago

Hi Cuong! Thank you for the fantastic review! We're thrilled to hear that Derek was able to assist you. Your satisfaction means the world to us! Best fishes! Kristen

Posted 9 months ago

“Very satisfied. Fish are loving the seaside aquatic champion koi food”

Play It Koi 5 star review on 14th November 2024

Helpful Report

Posted 9 months ago

Hi Radu! Thanks for sharing your beautiful fish with us! We're so happy to hear they are loving the food!! Best fishes! Kristen

Posted 9 months ago

Play It Koi is rated 4.9 based on 3,605 reviews