Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,604 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In my previous Ovaprim order, my order arrived rather quick and I was satisfied. This second time around, however, it took a little longer (10 days). My main concern is temperature. I usually put my order into the refridgerator when it arrives to keep the temperature low; I learned from my first order that warmer temperatures degrade the effectiveness of Ovaprim. With my second order during the fall season, while it was in transit, I know that outside temperatures was still rather warm, and it took about 10 days before I received it. I have not used it yet, but I am hoping degradation has not occured too much. This second experience makes me think that I should make my future orders during the winter or that shipments should be expedited.”

Helpful Report

Posted 10 months ago

“Fast shipping, great prices!”

Helpful Report

Posted 10 months ago

“Great prices on my Aqua UV parts and super fast order fulfillment.”

Helpful Report

Posted 10 months ago

“I very happy with the supplies and the fish I got from you guys thank you so much.”

Helpful Report

Posted 10 months ago

“The pond liner was exactly what we were looking for. Being able to order in a wider width was perfect. Very timely shipping too. Thank you!”

Helpful Report

Posted 10 months ago

“You had a small amount at a decent price. Thanks.”

Helpful Report

Posted 10 months ago

“I have reached out for support. The light I bought comes with no instructions. I need to know how long to leave it on. And I need to know how to submerge it. It floats. Otherwise, it’s a very nice light and I look forward to knowing how to use it.”

Helpful Report

Posted 10 months ago

Hello Eileen! Apologies your request for help was not answered, I will try to find your order details and reach out to you directly to make sure you can get your light working! Kristen

Posted 10 months ago

“Purchase sweet flag and American frogbit. I couldn’t be happier with the health of the plants on arrival. I will definitely purchase other plants in the near future.”

Helpful Report

Posted 10 months ago

“Great job getting back to me to confirm pond filter part was the correct one. Prices was fair. Timely availability as I needed it ASAP. I picked it up.”

Helpful Report

Posted 10 months ago

“Arrived healthy and were packaged well. Delivery was quick and was able to track so could open as soon as arrived.”

Helpful Report

Posted 10 months ago

“Fast service.”

Helpful Report

Posted 10 months ago

“The liquid came and it was not leaking this time so I was pleased.”

Helpful Report

Posted 10 months ago

“you guys are doing great no complaints here i have had a great experience talking to you and appreciate your knoledge”

Helpful Report

Posted 10 months ago

“Liner was as described, very easy to manipulate”

Helpful Report

Posted 10 months ago

“Hello! I owe Derek a great big thank you! I can grow a mean tomato, but have zero experience with pond plants. After placing my order I called Derek in a panic about the plants I chose-which float, which need floating planters etc. Derek was super patient and helped me figure out what I need to keep my new pond plants alive. They are thriving solely due to his expertise. Thank you!”

Helpful Report

Posted 10 months ago

“Received the item, a replacement UV light, in a few days. Will install this weekend, on day off from work.”

Helpful Report

Posted 10 months ago

“Easy process. Delivery was fast and communication was great. Very pleased.”

Helpful Report

Posted 10 months ago

“great customer service”

Helpful Report

Posted 10 months ago

“Awesome- my package was damaged in delivery and you sent me a new bottle right away- thank you so much!”

Helpful Report

Posted 10 months ago

“The order was prompt.”

Helpful Report

Posted 10 months ago

Play It Koi is rated 4.9 based on 3,604 reviews