Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,610 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants work great and I'm looking at maybe ordering others later.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Vicki! I'm so glad to hear that the plants are working great, and that you're thinking of ordering more. We appreciate your loyalty and support!

Posted 2 years ago

“Price is right and quick and fast delivery 😊”

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Posted 2 years ago

Thank you so much, Deborah! We appreciate your kind words, and are delighted to hear that you were happy with our prices, quick delivery, and fast service. 😊

Posted 2 years ago

“Hi Ben I received my uv lamp thanks for your help. I’m very happy for your service have a great weekend, God bless you Att Andres”

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Posted 2 years ago

Thank you so much for the great review of Play It Koi, Andres! It's always great to have satisfied customers! I'm glad you are happy with the UV lamp and that you received it. Wishing you a pleasant week, and God bless you!

Posted 2 years ago

“Received item timely The bix was damaged, everything looks fine but will see when I put new uv bulb in filter.”

Play It Koi 5 star review on 12th March 2023

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Posted 2 years ago

Hi Tonia! Oh no, so sorry to hear the box got smushed in transit ;-( . Thank you for letting us know and thank you for the review too - you are too kind! Please let us know if you run into any trouble as you install everything in the filter and we will be sure you are not left hanging. Always here for you! - Your PIK crew

Posted 2 years ago

“I had a great experience. I purchased some items that were not shippable to my state. I got a prompt email, but I may know this as well as support to find other viable options. The plants arrived, healthy and all products are working as described.”

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Posted 2 years ago

Thank you, Matthew, for your 5-star rating of Play It Koi! I'm so glad to hear that you had a great experience, and that the items you purchased arrived in good health and worked as described. I appreciate your feedback about the customer support you received when certain items weren't shippable to your state - it's heartening to know that Play It Koi is able to provide enough alternative options and prompt responses.

Posted 2 years ago

“Arrived in perfect condition! I’m getting more!”

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Posted 2 years ago

Thank you so much for your 5 star review, Kelsey! I'm glad you're happy with your plant purchase and that they all arrived in perfect condition. I'm sure you'll be just as happy with your next order! Cheers! - PIK crew

Posted 2 years ago

“Arrived earlier than expected and item was in perfect condition, we will definitely be ordering again soon. Thank you”

Play It Koi 5 star review on 11th March 2023

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Posted 2 years ago

Thank you so much for your 5 star rating and for being a repeat customer Mathis! We're glad that everything arrived early and was in perfect condition. We look forward to serving you again soon.

Posted 2 years ago

“Your shipping is to expensive. Otherwise it was a good business transaction.”

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Posted 2 years ago

Thank you for your review, Joe! We really appreciate your business and value your feedback. We apologize for the expensive shipping; we strive to keep the shipping prices as low as possible, but they have been consistently on the rise. We hope you will continue to be a returning customer in the future, and remember that most orders over $99 ship for free!

Posted 2 years ago

“Fast shipping. Product just as described.”

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Posted 2 years ago

Thank you so much, Chris, for the 5 star rating of Play It Koi! We appreciate your statement about the fast shipping and the product being just as described - we try our best! We are glad that you are a loyal customer and thank you for your continued support!

Posted 2 years ago

“Arrived on time and was carefully packaged. I ordered 12 plants but they sent me 15. All plants looked healthy and clean. I let them sit in fresh water for a day and then planted them. Looks real good.”

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Posted 2 years ago

Thank you so much George for your five-star rating of Play It Koi! We really appreciate your loyalty as a customer and are pleased to hear that your order of plants arrived safely and on time, as well as that they looked healthy. And as for the extras, consider that our little secret ;-) We're glad to hear that they are nicely settling into their new environment. Thank you for your kind words and support!

Posted 2 years ago

“Excellent service. Good quality items. Items packaged carefully and shipping notifications precise”

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Posted 2 years ago

Thanks so much for the 5 star rating, Bill! We are so glad to hear that you are happy with our service, good quality items, and shipping notifications. Overjoyed that you're a returning customer!

Posted 2 years ago

“Product - pond liner - was perfect for what we needed. Thank you!”

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Posted 2 years ago

Thank you so much, Laurie, for your 5 star rating of Play It Koi! We're glad that the pond liner was perfect for what you needed. Thank you for your kind words!

Posted 2 years ago

“Plants were well packaged, very healthy and fresh. I received one extra of each type.”

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Posted 2 years ago

Thank you so much, Kimberley, for your 5 star rating of Play It Koi! We are so glad that you found the plants to be well-packaged, very healthy, and fresh. We are also very appreciative that you are a repeat customer of Play It Koi ;-) (Note: we can't always do the freebees, but just recognized you as a repeat, loyal customer and wanted you to send you a little thank you) Wishing you the best! - PIK crew

Posted 2 years ago

“Ordering the PondMax from PlayItKoi was seamless, and the delivery was prompt. This is why I have PlayItKoi bookmarked in my Pond folder. Great job.”

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Posted 2 years ago

Thank you, John, for your positive 5-star rating of PlayItKoi! It's loyal customers like you that make us work harder every day. We're so glad to hear that the ordering and delivery of your PondMax CleanMax was seamless and prompt. It's feedback like this that encourages us to continuously improve and make sure our customers are always satisfied! Thanks again for being a loyal customer. One day, we hope to continue to earn your trust and strive to be the only pond shop in that bookmarked folder ;-) Best, Ben

Posted 2 years ago

“Great service and beautiful healthy plants”

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Posted 2 years ago

Thank you, Amy, for your glowing 5-star review of Play It Koi! We appreciate your kind words are happy to be able to be your source for beautiful healthy plants!

Posted 2 years ago

Thank you so much for your 5 star rating of Play It Koi! We're glad that you were satisfied with our great service and the beautiful, healthy plants we provided. We really appreciate your business and kind words.

Posted 2 years ago

“Numerous healthy plants, already sprouting. Fantastic!”

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Posted 2 years ago

We are so happy to hear that everything arrive happy and healthy! Thanks for your kind words, Suzanne!

Posted 2 years ago

“Great plants we buy every year”

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Posted 2 years ago

Thank you so much, Virgilio, for your wonderful 5-star rating of Play It Koi! We really appreciate your continued loyalty and we hope you'll keep coming back to buy with us year after year! Thank you for being a devoted customer!

Posted 2 years ago

“They were packed well for delivery and were healthy.”

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Posted 2 years ago

“Shipping is pretty fast especially for plants. It would have been nice if the plants came with planting instructions however. I can find info on water Lillie's but not the iris. So I'm left to Google. Otherwise solid experience”

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Posted 2 years ago

Thank you so much for your feedback Tara and for being a repeat customer at Play It Koi! We appreciate that shipping was fast. We typically auto-email instructions once your order is fulfilled, but we recently shifted email providers so I'm wondering if perhaps things got dropped here? I'll look into it. Thank you again for hte feedback and sorry they didn't come through. best, Ben

Posted 2 years ago

“The ordering was easy and customer service did a replacement after my order was lost in transit. thanks for the service.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,610 reviews