Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,977 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 15th June 2026

824

Anonymous

Anonymous // 01/01/2019

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Posted 3 years ago

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Posted 3 years ago

“I ordered some plants for my KOI pond from this company--I find no issues with them--They expressed a small delay in shipping but it came very quickly to me--I will consider them for any future needs i may have.”

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Posted 3 years ago

“I ordered the hyacinths and they came awesomely packaged and super healthy. I live in Michigan so they will be more like an annual for me. I turned an antique bathtub into a water garden and these are perfect. I will be ordering again next Spring. Thanks for healthy plants!! I’m always a little nervous ordering plants on line but these are perfect ❣️”

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Posted 3 years ago

“Received the filters very quickly! Great price, quality and service!”

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Posted 3 years ago

“Provide what I need at a good price and shipped quickly”

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Posted 3 years ago

“Very fast nice product”

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Posted 3 years ago

“Very satisfied with communication, delivery, and product.”

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Posted 3 years ago

“I needed to find a good quality Koi food for our larger koi, and found the Hikari Gold Diet large pellet on the Plat It Koi website. Our 7 koi survived a midwestern winter, so I wanted a good koi food for them. Although a pricey Koi food, it was more economical to order it in larger quantity. I was happy with the company's service and delivery. Think I will probably need to reorder later this summer, and will order from Play It Koi.”

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Posted 3 years ago

“Service very fast. Order again.”

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Posted 3 years ago

“Product arrived quickly and was exactly what I was looking for. Great value for the product you get. I would definitely purchase again. Now just need to finish the landscaping.”

Play It Koi 5 star review on 26th May 2023

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Posted 3 years ago

“Net works great and shipping was super fast to Texas!”

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Posted 3 years ago

“Received order in timely fashion. Love the size”

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Posted 3 years ago

“YOU rock it on every order! Thanks so much”

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Posted 3 years ago

“I got my water plants yesterday and they looked like I had just gone to the store and bought them fresh. I should have bought more.”

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Posted 3 years ago

“My order of PondMax annual maintenance kit was delivered promptly as per the estimate, shipped in the original factory packaging, and was exactly what I had ordered.”

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Posted 3 years ago

“We recently purchased the aquasueve 2 from you guys. I had a small problem with the setup after getting it installed. I called and left a message and Derek returned my call very shortly thereafter. He was very knowledgeable, courteous, and patient as he took time to explain to me how the system works. We will def use Play It Koi for any future related needs. Thanks again!”

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Posted 3 years ago

“I'm very disappointed with my recent experience. I ordered the frogbit on Wednesday, May 10th, to be delivered to Eugene, OR. By a week later, they had not shipped yet so I sent an email asking when they would be sent out. I never got a response but I saw on my account that they shipped it the next day, Thursday, May 18th by FedEx 2nd day. It seemed like they had forgotten about my order until I reminded them. I was surprised they shipped my order of live plants on a Thursday since the website clearly states that plants are only shipped Mon - Wed. My office is not open on Saturdays so the package was not delivered until Monday, May 22. I opened the package immediately and the frogbit were all yellowing or brown. The plant tissue was slimy and all the roots had broken off from decay. I'm not sure what state they were in when you shipped them but they were no longer healthy or viable by the time they arrived (see attached photos). When I requested a refund, I was informed they would not refund me the price of the shipping. It seems to me, I should not have to pay shipping on a damaged product that died in transit because the PIK shipping department broke with their own policy. This is the second time in a row that I have been disappointed with PIK service. I get the feeling they have expanded their company and they no longer provide the level of care or service they used to.”

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Posted 3 years ago

“I ordered 2 types of floating pond plants. Both arrived in great condition and I was very satisfied with the quality and the care given to make sure the plants were still damp when delivered.”

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Posted 3 years ago

“My order was filled promptly. My koi are growing and beautiful.”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,977 reviews