Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,610 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always incredibly helpful!”

Helpful Report

Posted 2 years ago

“Very timely received. Thank you.”

Helpful Report

Posted 2 years ago

“Very helpful!”

Helpful Report

Posted 2 years ago

Thank you so much Mary for your 5 star rating of Play It Koi! We appreciate that you found us very helpful and thank you for being a loyal customer.

Posted 2 years ago

“Order processed quickly. Price was very competitive. Arrived in good shape. All the right ingredients to a happy business transaction 😁.”

Helpful Report

Posted 2 years ago

Thank you so much Joe for your 5 star rating of Play It Koi! We are delighted that you had a great experience with us - Order processed quickly, price was very competitive, and the item arrived in great shape - all the right ingredients for a happy business transaction! We truly appreciate it!

Posted 2 years ago

“Very happy with your service.”

Helpful Report

Posted 2 years ago

“Grrreaaate customer service...quick delivery”

Helpful Report

Posted 2 years ago

“Easy easy. Ordered, shipped arrived all as stated”

Helpful Report

Posted 2 years ago

“Service was great, shipping was prompt and I look forward to our new plants taking root!”

Helpful Report

Posted 2 years ago

“I'm waiting for response of my email telling you that my order showed up completely broken. All four bulbs came in hundreds of pieces of broken glass”

Helpful Report

Posted 2 years ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. We To help ensure that your next one goes swimmingly well, would you please give us a chance to recover by calling our main support line at (206) 350-7580. Thank you!

Posted 2 years ago

“Exactly what I have been looking for. Packaged carefully and arrived safely. Fast shipping. A+ purchase! Thanks so much!”

Helpful Report

Posted 2 years ago

“Second time ordering koi food from this store. Fast shipping and good price.”

Helpful Report

Posted 2 years ago

Thank you, Hoa! We're very happy to know that you had a great experience with us for the second time! It's so nice to know that our koi food has fast shipping and a good price. We appreciate your kind 5-star rating!

Posted 2 years ago

“Easy ordering and fast, Fed-ex shipping brought my carefully packed plants quickly and safely to my door, and all arrived fresh and healthy, each individually identified and ready to plant.”

Helpful Report

Posted 2 years ago

Thank you, Terri, for your 5-star rating of Play It Koi! I appreciate your positive feedback. It's great to hear that our Easy ordering and fast Fed-ex shipping helped get your plants quickly and safely to your door. We aim to ensure that all purchases arrive fresh and healthy, each individually identified and ready to plant. Thank you again for your support.

Posted 2 years ago

“Recd 10 6-8” koi on a snowy day in Nor Cal. Acclimated as per simple and clear directions that came w fish. All survived and have been thriving for a month now. Very nice color variety and very hardy specimens. Definitely ordering more in near future.”

Helpful Report

Posted 2 years ago

“Good price, good delivery.”

Helpful Report

Posted 2 years ago

Thank you so much, Barry, for your 5 Star rating of Play It Koi! We are so glad to hear that you found both our prices and delivery to be good. We appreciate your kind words!

Posted 2 years ago

“I ordered a new impeller for an Aqua Mag model 18 pump. It arrived within a few days and fit perfectly!”

Helpful Report

Posted 2 years ago

Thank you, Sanford, for your 5 star rating of Play It Koi! I'm so glad to hear that you received your new impeller for your Aqua Mag quickly!

Posted 2 years ago

“Order was delivered quickly and accurately.”

Helpful Report

Posted 2 years ago

Thank you Jim for your 5 star rating of Play It Koi! I'm glad to hear that your order was delivered quickly and accurately and that you enjoyed your purchase!

Posted 2 years ago

“I will probably need some soil but you’re out of stock right now. So I used some aquatic soil for now. I’ve been using this for water lilies.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating, Francis! I'm glad that you are enjoying your experience with Play It Koi. it's true, we are all out of McDonalds & API at the moment, but we do have Aquascape soil (My new personal favorite). https://playitkoi.com/products/pond-plant-potting-media. So let us know. Thank you again Francis! You are the best, Ben

Posted 2 years ago

“Thank you”

Helpful Report

Posted 2 years ago

Thank you so much, Bill!

Posted 2 years ago

Thank you so much, Bill, for your 5 star review of Play It Koi! We appreciate you and are thrilled to have earned your highest rating.

Posted 2 years ago

“very easy to order from Play It Koi.”

Helpful Report

Posted 2 years ago

Thank you so much for giving us a 5 star rating! We are so appreciative of you taking the time to review us! Thank you again for your wonderful review!

Posted 2 years ago

“Very good products and fast shipping! Wish we could get shipping free when buying over $35.”

Helpful Report

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,610 reviews