Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,606 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery and the pump is working great!”

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Posted 2 years ago

“I have been a long-time customer and have always found them to be great. I recently moved and had to replenish my canna for my new home. I am sure they will love Texas more than Arizona.”

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Posted 2 years ago

“I have a couple of ponds / tanks in Kona, Hawaii. I can't just go down the road and over the dale to Acme Pond Supply store. Play It Koi is there with USPS shipping equipment to me at a reasonable rate. I just bought an air pump repair kit and the two big shippers wanted more for shipping than I paid for the fit. Not USPS. Thanks for your expert advice, excellent selection of equipment and parts and unique flexibility in helping customers keep their projects alive and well.”

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Posted 2 years ago

“My first order from Play It Koi went swimmingly. They accurately presented they plants I wanted, easily facilitated my ordering, and kept me informed throughout the fulfillment and delivery. The package arrived in unique special containers that kept the plants most and safe. Jud”

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Posted 2 years ago

“Items arrived much quicker than other sites. The plants looked very healthy because they arrived quickly and were healthy to start.Other dits come with dead leaves Price was good and shipping”

Play It Koi 5 star review on 7th July 2023

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Posted 2 years ago

“No surprises, very happy with my orders of plants for my pond.”

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Posted 2 years ago

“Lightning-fast shipping, prices are competitive and Ben is knowledgeable!”

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Posted 2 years ago

“Parts for my Pond Max filter came quickly and using the website to find small parts was easy. Will use Play It Koi again for pond accessories in the future.”

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Posted 2 years ago

“We liked the fish selection except for one was totally black. Most pond liners are dark and our pond is also 6 feet deep so the fish is essentially invisible.”

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Posted 2 years ago

“The team at Play It Koi is world class. Their customer service is phenomenal. Pricing for their products is very competitive compared to big box retailers like Amazon, or other online pond retailers. Will be giving them alot of repeat business for sure.”

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Posted 2 years ago

“They always come through in a pinch”

Play It Koi 5 star review on 6th July 2023

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Posted 2 years ago

Thank you so much, Alan, for kind words! We really appreciate your loyalty and we are always here for you. Your support means the world to us! Thank you for sharing a picture of your fintastic pond. It is gorgeous and one of a kind! Ben

Posted 2 years ago

“Very happy with the product, price and how promptly the product was shipped out.”

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Posted 2 years ago

“Great product and availability for items. Thank you!”

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Posted 2 years ago

“This was my first purchase from Play It Koi and everything went very well. The Aqua Master fish food was packaged extremely well and arrived faster than I was expecting. The fish devour the food and there is never anything left in the filter as I've seen with other floating foods. It's too early to tell if the color enhancer in the food is having an impact but based on my research in Koi forums, I expect positive results. I'll be buying pond plants from Play It Koi next as they seem to have a good selection of native plants.”

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Posted 2 years ago

“I couldn’t be happier with my plants! I have ordered every spring from many different stores on water lettuce and have never had a better product delivered. My hyanthias bloomed within 2 weeks. I also had a struggle getting my coupon code to work and had amazing customer service who handled that immediately. I will always order here. They have Koi food quality plants. Happy fish is a happy fish mom!”

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Posted 2 years ago

“Your website has all the parts that I needed for my back yard pond. Thanks again.”

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Posted 2 years ago

“Item exactly as promised! Quick shipment!”

Play It Koi 5 star review on 30th June 2023

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Posted 2 years ago

“I am completely hooked on this company for my pond needs. I recently purchased an assortment of plants for my new pond and I was impressed by the whole experience with PlayItKoi. The website was organized well for me to find the type of plants I wanted. The prices are great! I was able to buy quite a few plants because of the low prices. The plants came super fast and they were wrapped carefully, each plant labelled and protected. The plants themselves were healthy and didn't shock at all. I also got an e-mail the same day they were delivered with planting instructions. I would have liked to have that e-mail a tad sooner so I could prepare better but luckily I was already prepared with soil and cloth pots so it just confirmed what I had! Over all, this has inspired me to build another even larger wildlife pond in my front yard to replace the habitat desert that is my lawn. I will be buying all my future pond plants from Play It Koi. :)”

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Posted 2 years ago

“Play It Koi iz #1 !!! I live in Hawaii and NOBODY from the 48 states wants to ship stuff to us here ! Feels like we fricken shouldnt be a part of the USA. But Play It Koi came through for me always !! I dont know exactly why the mainland doesnt want to ship here, thats so stupid Thats why I will get ALL my Koi stuff from Play It Koi and them only. As we say here in Hawaii "No Ka Oi" (The Best), Play It Koi is No Ka Oi !!! Mahalo Much Play It Koi, You guys are Awesome, even your service is Awesome. Love you guys man.”

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Posted 2 years ago

“I received the 3 water celery plants and they were all a nice large size and very healthy. Shipping was quick and the plants were packaged well.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,606 reviews