Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,606 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products and quick shipping. Good customer service!”

Helpful Report

Posted 2 years ago

Thank you so much, Lori, for your 5 star rating of Play It Koi! We greatly appreciate your support. Your feedback is "magni-fish-ent" (too soon?) and very important to us. We are thankful for being a loyal customer of ours ;-) Until the next time, we are wishing you the absolute best Lori, - the PIK crew

Posted 2 years ago

“Great hit me what I needed quickly”

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Posted 2 years ago

Thank you so much, Tim, for your 5 star rating of Play It Koi! It's great to hear that you got exactly what you needed for your PondMax setup quickly & e-fish-ently (too soon? lol). Kiding aside, we really appreciate your feedback! - Ben & your PIK crew

Posted 2 years ago

“After a tedious search for a PondMax PF filter/UV I found my best deal, available in stock, at Play It Koi. After placing my order, I called with a question and they responded within the hour. My order was shipped the next day and I received it two days later. Shipping price was included in purchase. Our pond is clearing nicely and will happily do business with this supplier again.”

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Posted 2 years ago

Thank you so much for your 5-star rating, David! We're so glad to hear that you had a great experience and found the PondMax PF filter/UV that you were searching for. We look forward to doing business with you again! - Your finned friends at Play It Koi ;-)

Posted 2 years ago

“I ordered floating water plants and was a bit concerned about the heat we're having in Idaho this July. It was in the mid-90's and triple digits today. The plants arrived packaged in moist paper and were a great quality. All are in the pond and doing well. Will be back.Thanks.”

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Posted 2 years ago

Thank you so much for your five-star rating of Play It Koi, Diane. I am so glad to hear that the water lettuce and Frogbit you ordered were in great quality despite the unusually high temperatures. I'm also glad you got to take advantage of free shipping. Being in Idaho, you are just a stone's throw away from us so don't be a stranger if we can help you out with all of your pond needs going forward. We look forward to hearing from you again soon! - Ben & the whole PIK crew

Posted 2 years ago

“The plants arrived very quickly and were in excellent condition. I planted them the same day and they are looking very happy. They were really a nice size and healthy. I will definitely order again from this company!”

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Posted 2 years ago

“Great! One of the few vendors I found that had the specific brand of valve I needed. Fast and affordable!”

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Posted 2 years ago

“High quality koi food. All expectations meet”

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Posted 2 years ago

“Great, the products, (plants) I received were in good shape aethiopica calla lily, my first time with plant would have liked some guidance and instruction on care”

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Posted 2 years ago

“Air machine arrived quickly. Quality looks good. Have not set it up yet. Praying that it performs as good as it looks.”

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Posted 2 years ago

“Great selection, great service, and fast shipping. Will definitely order again.”

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Posted 2 years ago

“Very good and cheap.”

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Posted 2 years ago

“Ordered some pond plants and they arrived on time and in good shape and are doing great. Thanks!”

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Posted 2 years ago

“I ordered aquatic plants from Play it Koi. Fedex delivered on a scorching 100 degree summer day and I thought "Oh No, they'll be baked ion that box..." But surprisingly, everything was in excellent condition. Everything was well wrapped, hydrated and packaged. I'll definitely be ordering more from them”

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Posted 2 years ago

“Everything went well. Item was in stock, priced well, shipped quickly, and arrived in perfect condition.”

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Posted 2 years ago

“the shipment ended up at the wrong address and there was a one week delay as a result. I understand that mistakes happen but feel there should be some kind of discount as a result of your error. I had to reach out several times to find out what happened and feel I should have been contacted prior to after the fact.”

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Posted 2 years ago

“I bought some hyacinth floating plants and they arrived a day sooner than expected. The packing was excellent and the product was healthy and much bigger than expected. I'll order from them again!”

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Posted 2 years ago

“Great! Very fast arrival, packaged very well. Plants healthy and in great shape and in a generous size with leaves for “bare root”. Very happy with purchase!”

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Posted 2 years ago

“Compared to some of the other online vendors, this order was as smooth as silk. You name it, I’ve dealt with it. Damaged items from improper packing, delayed shipments due to poor process management, taking my money when inventory isn’t it stock, etc etc. play it koi is legit and have earned my future business.”

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Posted 2 years ago

“Outstanding! This was the first time I ordered from playitkoi and I was a little apprehensive. When my order confirmation came through it came with a UPS tracking number. I knew it was gonna take a few days so I initially ignored it. After a couple days I tapped the tracking number and it took me to the UPS tracking page but, a message popped up saying invalid tracking number. Also, there was a message stating beware of fraud. I immediately emailed Playitkoi and almost immediately got a response from Kelly Cooke. In a very short amount of time she was able to determine that they were given an incorrect tracking number. When I ordered playitkoi was out of stock so they had Pondmax drop ship direct and subsequently gave playitkoi an incorrect tracking number. As you can imagine my anxiety level went from 0-10 and then right back to 0 in literally minutes. The responsiveness by Kelly was nothing short of Amazing! Like I said this was my first time ordering from Playitkoi but, it certainly WILL NOT BE MY LAST. Thank You Kelly and Ben for the the followup and follow thru!!!! Andrew Ianniello Cape Cod, Massachusetts”

Play It Koi 5 star review on 12th July 2023

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Posted 2 years ago

“All the plants arrived in great condition, and I are doing beautifully. Couldn’t be happier.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,606 reviews