Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived in great condition. They are already growing! I wish you shipped Koi fish!! I can't wait until they fill in and provide some more shade to the water.”

Play It Koi 5 star review on 6th June 2022

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Posted 3 years ago

“Great service. plants arrived as promised”

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Posted 3 years ago

“Great service. Plants arrived as promised”

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Posted 3 years ago

“I will definitely be ordering again. The delivery was fast and packaged so carefully. The plants are very healthy with strong roots. I have them in a protective net but my babies are feverishly trying to get to them. Thank you so much!”

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Posted 3 years ago

“Shipping was fast. Great service.”

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Posted 3 years ago

“Easy ordering, fast delivery, and everything I ordered was great. Looks nice in the pond. Will, for sure, order more.”

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Posted 3 years ago

“Play It Koi went Above and Beyond. Thank you for incredible service and amazing plants. A++”

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Posted 3 years ago

“Great website, easy to navigate. Only online store that carried multiple brands of filters/skimmers and other essential equipment for my pond. Although not a new to ponds, their Learning Center has very easy to follow instructions and information. Will become my go-to store for anything KOI/pond related.”

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Posted 3 years ago

“Always packed nicely! Always healthy plants!”

Play It Koi 5 star review on 4th June 2022

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Posted 3 years ago

“Amazing! Great communication, super fast shipping (across country!), and exactly what I wanted for my 20 yr old little water garden. I’ll be baaack!”

Play It Koi 5 star review on 3rd June 2022

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Posted 3 years ago

“I have used this site before and my orders were just fine. . However I had a special request on an order and not only did the owner see the email the same day but it was addressed the same day. AND my request was made during their busy season and they are likely facing labor and supply chain issues like many other small businesses. I have written less than 5 reviews ever, but the service was so outstanding I needed to. I will go to this site first from now on!!”

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Posted 3 years ago

“Fast and timely service! Lilly’s arrived in great condition even during peak plant season.”

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Posted 3 years ago

“Swimmingly well! Carried hard to find PondMax lighting and shipped it to my door. Customer service was helpful and responsive to my needs. Lights work perfectly. Packages well.”

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Posted 3 years ago

“Arrived fast and in good order. I ordered 15 but they shipped 17. Call and got Advice on planting. Helpful people”

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Posted 3 years ago

“Great customer service. Very responsive and accommodating. We love buying our pond supplies here.”

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Posted 3 years ago

“Ordering was pretty simple and the product arrived ahead of schedule. I ordered two UV light bulbs and the packaging was spectacular to make sure they arrived safely.”

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Posted 3 years ago

“Ordered and received water poppies and blue water forget-me-nots, plants were excellent. Very good root base, very large and healthy looking plants.”

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Posted 3 years ago

“Pond plants arrived - in excellent shape, really healthy looking. And they're in the Pond right now!”

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Posted 3 years ago

“Great blue irs very good customer service will be ordering more next spring 👌”

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Posted 3 years ago

“Everything arrived in great condition and loved the communication on delivery. Thank you and will use again!”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,678 reviews