Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,716 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication, plants packaged very well and arrived in good condition. Thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for this amazing 5-star rating Heather! We really appreciate it. We are delighted with your review and so glad to hear that the plants all arrived in great condition. Enjoy and thank you!

Posted 2 years ago

“Despite being a loyal customer, I bought plants last year from a store that helped me with a repair. Those plants never flourished and they were more expensive. I learned my lesson and will only buy from PIK from now on. In addition, they teach me the genus and species of my plants.”

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Posted 2 years ago

Hey Joe - all good my friend! We appreciate your loyalty and are so glad to hear that you've had such a positive experience with us. It's great to hear that we are your GO-TO now for all pond supplies (Including pond plants) from here on out and we will strive our best to continue to keep your continued loyalty. We appreciate you! Wishing you the best! Ben

Posted 2 years ago

“Great service. Arrived earlier than expected and any messages are answered quickly. Would definitely order again”

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Posted 2 years ago

Thank you so much, Shelley, for the amazing 5-star rating! We appreciate your kind words about our service - it's the best feeling to know that orders are surpassing your expectations. We really appreciate the feedback and thank you for being a returning customer! best, Ben

Posted 2 years ago

“I've been a Play It Koi customer for years now. They have great prices, quality merchandise and quick shipping. My latest order was for water hyacinths. Last year I found a "bargain" for water hyacinths and was disappointed when they never reproduced the way I was used to. We spent the entire summer with the same wimpy starter plants I had ordered. This year I am back with Play It Koi. It might cost a little extra, but having healthy plants is worth it. I look forward to those big green floating circles in our pond and so do our fish.”

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Posted 2 years ago

Lucinda - OMG! Thank you for your kind review and congrats on being one of our first 100 original customers from 10+ years ago! YOU ROCK and will always hold that special place for us - a favor that we can likely never repay for your support. However, I personally remember coming to your house, meeting your family and finned friends, testing your water, and helping you out. Wow! how time flies! Anyhow, thank you so much for the 5-star rating and continued support! We appreciate your loyalty and are so glad that you are enjoying our products and service. We look forward to continuing to serve you! best, Ben

Posted 2 years ago

“I enjoy buying from PlayItKoi. It's worry free. I told my friend and he asked me to buy this for him.”

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Posted 2 years ago

Thank you, Minh, for the amazing 5-star rating and for being a loyal customer of Play It Koi. I'm glad you find the buying experience with us worry-free, and thank you for sharing us with your friends (finned & no finned). he he. We appreciate your kind words and look forward to continuing our relationship. best, Ben

Posted 2 years ago

“Very good”

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Posted 2 years ago

“Always incredibly helpful!”

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Posted 2 years ago

“Very timely received. Thank you.”

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Posted 2 years ago

“Very helpful!”

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Posted 2 years ago

Thank you so much Mary for your 5 star rating of Play It Koi! We appreciate that you found us very helpful and thank you for being a loyal customer.

Posted 2 years ago

“Order processed quickly. Price was very competitive. Arrived in good shape. All the right ingredients to a happy business transaction 😁.”

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Posted 2 years ago

Thank you so much Joe for your 5 star rating of Play It Koi! We are delighted that you had a great experience with us - Order processed quickly, price was very competitive, and the item arrived in great shape - all the right ingredients for a happy business transaction! We truly appreciate it!

Posted 2 years ago

“Very happy with your service.”

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Posted 3 years ago

“Grrreaaate customer service...quick delivery”

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Posted 3 years ago

“Easy easy. Ordered, shipped arrived all as stated”

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Posted 3 years ago

“Service was great, shipping was prompt and I look forward to our new plants taking root!”

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Posted 3 years ago

“I'm waiting for response of my email telling you that my order showed up completely broken. All four bulbs came in hundreds of pieces of broken glass”

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Posted 3 years ago

So sorry to hear things didn't go as planned on your most recent order. We strive to make every customer experience excellent. We To help ensure that your next one goes swimmingly well, would you please give us a chance to recover by calling our main support line at (206) 350-7580. Thank you!

Posted 2 years ago

“Exactly what I have been looking for. Packaged carefully and arrived safely. Fast shipping. A+ purchase! Thanks so much!”

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Posted 3 years ago

“Second time ordering koi food from this store. Fast shipping and good price.”

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Posted 3 years ago

Thank you, Hoa! We're very happy to know that you had a great experience with us for the second time! It's so nice to know that our koi food has fast shipping and a good price. We appreciate your kind 5-star rating!

Posted 3 years ago

“Easy ordering and fast, Fed-ex shipping brought my carefully packed plants quickly and safely to my door, and all arrived fresh and healthy, each individually identified and ready to plant.”

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Posted 3 years ago

Thank you, Terri, for your 5-star rating of Play It Koi! I appreciate your positive feedback. It's great to hear that our Easy ordering and fast Fed-ex shipping helped get your plants quickly and safely to your door. We aim to ensure that all purchases arrive fresh and healthy, each individually identified and ready to plant. Thank you again for your support.

Posted 3 years ago

“Recd 10 6-8” koi on a snowy day in Nor Cal. Acclimated as per simple and clear directions that came w fish. All survived and have been thriving for a month now. Very nice color variety and very hardy specimens. Definitely ordering more in near future.”

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Posted 3 years ago

“Good price, good delivery.”

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Posted 3 years ago

Thank you so much, Barry, for your 5 Star rating of Play It Koi! We are so glad to hear that you found both our prices and delivery to be good. We appreciate your kind words!

Posted 3 years ago

Play It Koi is rated 4.9 based on 3,716 reviews