Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,716 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This liner is huge. The definitely gave me a couple of courtesy fee. Not complaining.”

Helpful Report

Posted 3 years ago

Thank you so much, James, for your 5 star rating of Play It Koi! We love to hear how satisfied you are with the liner. It means a lot to us that you are a returning customer. Thanks again!

Posted 3 years ago

“First time ordering from this company. When the plants arrived our weather decided it was not finished with winter temps so I sent a message asking what the best way to keep them was until it warmed up. I received a prompt, friendly reply that indicated to me that they do care for their customers. I also received extra plants.🙂 I would not hesitate to order from them again. Although I am not familiar with this type of plant, they look strong and healthy and I have no doubt they will do well.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, Susan! This is the kind of feedback that really makes our day! We are delighted to hear that the plants arrived in good condition despite the cold weather, and glad to hear that our customer service team was quick and helpful in filling your request. We always strive to deliver the best possible buying experience and we are glad to see that was the case for you when you made your first purchase. We're glad you would purchase from us again and we look forward to serving you in the future!

Posted 3 years ago

“Ben have perfect customer service thanks I'm very happy for you service”

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Posted 3 years ago

Thank you so much for the five-star rating, Andres! The team will be sure to give Ben a pat on the back for the great job he does!

Posted 3 years ago

“Package arrived early and product worked as advertised.”

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Posted 3 years ago

Thank you so much for the kind words! It's always great to hear when we are able to exceed expectations. It really means a lot to us. Thank you for your support!

Posted 3 years ago

“There was a delay with being able to get the Uv light to me but it wasn’t on them. Their customer service was one of the best and immediately helped and provided a very detailed explanation of what happened. My first time ordering from them but definitely not my last. Thank you!”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write such a wonderful review of your experience with Play It Koi! We truly appreciate your kind words about our customer service and are so thankful for your choice to become a returning customer. We look forward to providing you with an exceptional service in the future. Cheers!

Posted 3 years ago

“My plants were in excellent condition. I will send photos as soon as the lilies start to grow.”

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Posted 3 years ago

Thank you Rebecca for your kind words! I'm so glad your plants were in excellent condition, and I look forward to seeing photos of the lilies when they start to grow.

Posted 3 years ago

“The plants work great and I'm looking at maybe ordering others later.”

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Posted 3 years ago

Thank you so much for the 5 star rating, Vicki! I'm so glad to hear that the plants are working great, and that you're thinking of ordering more. We appreciate your loyalty and support!

Posted 3 years ago

“Price is right and quick and fast delivery 😊”

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Posted 3 years ago

Thank you so much, Deborah! We appreciate your kind words, and are delighted to hear that you were happy with our prices, quick delivery, and fast service. 😊

Posted 3 years ago

“Hi Ben I received my uv lamp thanks for your help. I’m very happy for your service have a great weekend, God bless you Att Andres”

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Posted 3 years ago

Thank you so much for the great review of Play It Koi, Andres! It's always great to have satisfied customers! I'm glad you are happy with the UV lamp and that you received it. Wishing you a pleasant week, and God bless you!

Posted 3 years ago

“Received item timely The bix was damaged, everything looks fine but will see when I put new uv bulb in filter.”

Play It Koi 5 star review on 12th March 2023

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Posted 3 years ago

Hi Tonia! Oh no, so sorry to hear the box got smushed in transit ;-( . Thank you for letting us know and thank you for the review too - you are too kind! Please let us know if you run into any trouble as you install everything in the filter and we will be sure you are not left hanging. Always here for you! - Your PIK crew

Posted 3 years ago

“I had a great experience. I purchased some items that were not shippable to my state. I got a prompt email, but I may know this as well as support to find other viable options. The plants arrived, healthy and all products are working as described.”

Helpful Report

Posted 3 years ago

Thank you, Matthew, for your 5-star rating of Play It Koi! I'm so glad to hear that you had a great experience, and that the items you purchased arrived in good health and worked as described. I appreciate your feedback about the customer support you received when certain items weren't shippable to your state - it's heartening to know that Play It Koi is able to provide enough alternative options and prompt responses.

Posted 3 years ago

“Arrived in perfect condition! I’m getting more!”

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Posted 3 years ago

Thank you so much for your 5 star review, Kelsey! I'm glad you're happy with your plant purchase and that they all arrived in perfect condition. I'm sure you'll be just as happy with your next order! Cheers! - PIK crew

Posted 3 years ago

“Arrived earlier than expected and item was in perfect condition, we will definitely be ordering again soon. Thank you”

Play It Koi 5 star review on 11th March 2023

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Posted 3 years ago

Thank you so much for your 5 star rating and for being a repeat customer Mathis! We're glad that everything arrived early and was in perfect condition. We look forward to serving you again soon.

Posted 3 years ago

“Your shipping is to expensive. Otherwise it was a good business transaction.”

Helpful Report

Posted 3 years ago

Thank you for your review, Joe! We really appreciate your business and value your feedback. We apologize for the expensive shipping; we strive to keep the shipping prices as low as possible, but they have been consistently on the rise. We hope you will continue to be a returning customer in the future, and remember that most orders over $99 ship for free!

Posted 3 years ago

“Fast shipping. Product just as described.”

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Posted 3 years ago

Thank you so much, Chris, for the 5 star rating of Play It Koi! We appreciate your statement about the fast shipping and the product being just as described - we try our best! We are glad that you are a loyal customer and thank you for your continued support!

Posted 3 years ago

“Arrived on time and was carefully packaged. I ordered 12 plants but they sent me 15. All plants looked healthy and clean. I let them sit in fresh water for a day and then planted them. Looks real good.”

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Posted 3 years ago

Thank you so much George for your five-star rating of Play It Koi! We really appreciate your loyalty as a customer and are pleased to hear that your order of plants arrived safely and on time, as well as that they looked healthy. And as for the extras, consider that our little secret ;-) We're glad to hear that they are nicely settling into their new environment. Thank you for your kind words and support!

Posted 3 years ago

“Excellent service. Good quality items. Items packaged carefully and shipping notifications precise”

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Posted 3 years ago

Thanks so much for the 5 star rating, Bill! We are so glad to hear that you are happy with our service, good quality items, and shipping notifications. Overjoyed that you're a returning customer!

Posted 3 years ago

“Product - pond liner - was perfect for what we needed. Thank you!”

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Posted 3 years ago

Thank you so much, Laurie, for your 5 star rating of Play It Koi! We're glad that the pond liner was perfect for what you needed. Thank you for your kind words!

Posted 3 years ago

“Plants were well packaged, very healthy and fresh. I received one extra of each type.”

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Posted 3 years ago

Thank you so much, Kimberley, for your 5 star rating of Play It Koi! We are so glad that you found the plants to be well-packaged, very healthy, and fresh. We are also very appreciative that you are a repeat customer of Play It Koi ;-) (Note: we can't always do the freebees, but just recognized you as a repeat, loyal customer and wanted you to send you a little thank you) Wishing you the best! - PIK crew

Posted 3 years ago

“Ordering the PondMax from PlayItKoi was seamless, and the delivery was prompt. This is why I have PlayItKoi bookmarked in my Pond folder. Great job.”

Helpful Report

Posted 3 years ago

Thank you, John, for your positive 5-star rating of PlayItKoi! It's loyal customers like you that make us work harder every day. We're so glad to hear that the ordering and delivery of your PondMax CleanMax was seamless and prompt. It's feedback like this that encourages us to continuously improve and make sure our customers are always satisfied! Thanks again for being a loyal customer. One day, we hope to continue to earn your trust and strive to be the only pond shop in that bookmarked folder ;-) Best, Ben

Posted 3 years ago

Play It Koi is rated 4.9 based on 3,716 reviews