Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,978 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 15th June 2026

824

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra shipping to receive it within a certain time limit and I still don't have my diffuser”

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Posted 3 years ago

Hi Bobby - so sorry for whatever is going on with the straggling diffuser and Fedex. It appears the shipping gods were not good to us this time around for whatever reason. Based on the tracking, it should arrive tomorrow (I know you wanted it this weekend and my deepest apologies that they were not able to make it happen) : https://www.fedex.com/fedextrack/?trknbr=591540785953&trkqual=12025~591540785953~FDEG

Posted 3 years ago

“was anxious to get the transformer and get it back working so my pond could have a uv light back, low and behold when I opened the box and took it out I heard something rattling inside the unit knowing that something is not right and I was right it was broke. I would like to return it and get another from you. I know things happen in shipping. An they were very helpful and sent me a new one with no expense Im very pleased with this company.”

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Posted 3 years ago

“I have ordered multiple times, always got nice plants and a few extras. Which is really appreciated. Happy with the service.”

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Posted 3 years ago

Thank you so much for your kind words and your 5 star rating, Inga! I'm so glad to hear that you have consistently been happy with Play It Koi. We really appreciate your loyalty, and we look forward to serving you again in the future!

Posted 3 years ago

“I would have given a 5 star review since nearly everything was perfect, from communication to delivery. Additionally, a discount adjustment was applied for being a first time customer, which was greatly appreciated. The packaging was outstanding, too. The reason for the 4 star review was due to the water hyacinth's quality/size. It's early in the season so I understand that the size might be smaller. They grow quickly in our koi pond of 22,000 gal. so we'll see how these do. The roots came off with little resistance when carefully separating them. That was a concern. The irises look great. I've already potted them up & excited for them to bloom.”

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Posted 3 years ago

Thank you so much for your feedback Kathryn! We hope to earn a 5-star next time, but we are glad almost everything was almost to perfect satisfaction this time around. We sincerely appreciate that you took the time to mention the discount adjustment, the communication, and packaging, etc. And, It is true that due to the earlyness in the season the size of hyacinths can be smaller as we grow these not too far away, in Oregon. Roots do detach themselves on hyacinths as well as lettuce, fairly frequently, but I do understand this can seem concerning. However, it shouldn't impact their growth and we are certain that they will quickly grow. Thank you again for your review! and until the next time we are wishing you and your monster pond the best success! Send us some pics when you can best, Ben & the PIK crew

Posted 3 years ago

“We ordered a iv light for our pond because algae had taken over. It seems to be slowly clearing up.”

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Posted 3 years ago

Thanks for the 5 star rating, Michell! We're glad that the UV light for your pond is helping with the algae! Keep us posted on your progress. and wishing you the best until the next time.

Posted 3 years ago

“We enjoy your variety and prices for supplies koi and pond. Quick delivery is a perk as well Thank you”

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Posted 3 years ago

Thank you April for being a loyal and returning customer! We appreciate your five-star rating of Play It Koi and are pleased to hear that you like our selection and prices for koi and pond supplies as well as the speedy delivery. We look forward to serving you again in the future!

Posted 3 years ago

“Great customer service just seems too busy to contact them”

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Posted 3 years ago

“The plants I've chosen have been delivered quickly and in good shape upon arrival. I'm a little disappointed in the size and quality of the Nymphaea 'Froebeli' Small Red Hardy Lily (Bare Root) plants I received. The Lily pads are much smaller than what I expected and the stem lengths were only about 3", so after planting them in a pot, even placing them on the ledge of my pond (roughly 10" deep) the leaves were underwater. The leaves were a very dark green, almost brown color. I'll give it some time, perhaps they will improve over time.”

Play It Koi 4 star review on 29th April 2023

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Posted 3 years ago

“Derek has been amazing through a stressful time— our large, injured koi. We’re so glad your store is out there!”

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Posted 3 years ago

Thank you, Connie, for your 5 star rating of Play It Koi. We are very appreciative to have such magni-fish-ent support from customers like you. Derek is a true a-fish-ionando with over 20 years of experience in the industry. He is very E-fish-ent at his job and we feel very fortunate to oh-fish-ially have him on board. Kidding aside, thank you for being a valued customer, your kind words, and for putting a smile on my face twice this weekend. best, -Ben

Posted 3 years ago

“I am very pleased to find a supplier that carries the pond supplies I need at reasonable prices.”

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Posted 3 years ago

Thank you so much for the 5 star rating of Play It Koi, Pandora! It's great customers like you that keep us going, and we are ever so grateful for your loyalty!

Posted 3 years ago

“Very satisfied with the purchase!!!”

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Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi, Oanh! We are so pleased that you are satisfied with your purchase, and we couldn't be happier to earn your business! Enjoy the Frogbit & thanks for your second order of water Hyacinth that we just recieved too. It should ship early this week.

Posted 3 years ago

“Perfect transaction, thank you!”

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Posted 3 years ago

Thank you so much for your 5 star rating of Play It Ko, Brandiei! We really appreciate it and hope to continue to earn your business for all of your pond supplies in the future. Thank you! -Ben & the PIK crew

Posted 3 years ago

“I am a new pond owner. I bought 35 gold fish and some lilies! The shipments were fast. My fish are all healthy and my lilies are beautiful.”

Play It Koi 5 star review on 28th April 2023

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Posted 3 years ago

Thank you so much, Cynthia, for giving us 5 stars! I am so pleased to hear that your lilies are healthy and beautiful. We really appreciate your loyalty, and it's customers like you that have made Play It Koi a success. Thank you!

Posted 3 years ago

“The cattails were healthy looked great can't wait to plant but no instructions...😁😁💕💕💕”

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Posted 3 years ago

Hi Onalee - so sorry that we missed sending you the instructions. we have an automation that usually sends planting instructions to customers, that was recently rebuilt. And I can see for whatever reason that we didn't send to you. I'm sorry for that and I will continue to troubleshoot here. your feedback is really valuable so thank you. Section 4 here are the instructions for cattails: https://playitkoi.com/blogs/water-plants/play-it-koi-bare-root-plants-planting-instructions

Posted 3 years ago

“My plants came very quick from my order and looked very nice and healthy after shipping.”

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Posted 3 years ago

Thanks for the 5 star rating, Annie! I'm glad your plants arrived quickly and were healthy upon arrival. It means a lot to us that you are so happy with your order and experience.

Posted 3 years ago

“Order took a little long.”

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Posted 3 years ago

Thanks so much for the feedback, Jim! We will strive to get better

Posted 3 years ago

“Easy to order. Processed fast and delivered fast. What’s not to like. Pricey feeder but awesome.”

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Posted 3 years ago

Thank you so much James for your 5-star rating! We really appreciate your kind words and even more so appreciate the pictures and video of your BEAUTIFUL koi! You have some stunning fish there. Congrats, thanks for sharing, and we thank you for your loyalty.

Posted 3 years ago

“I am not sure if my black elephant ear froze in transit but it appears to be dead the leaves are crispy so this company immediately made it right for me and refunded my money. ❤️ You just don't see that very often these days, I'm going to buy another one now that it's warmed up. Love this company”

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Posted 3 years ago

“Play it Koi delivers exactly what they said they would. Extra care taken to make sure the product wasn't damaged during shipment. First class service for a first time buyer. Well done.”

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Posted 3 years ago

Thank you so much for the 5-star rating, Steve! We are so glad that your PBL was delivered as expected and appreciate the callout on the extra care ;-) . We're so glad that you appreciated our service as a first-time Play It Koi customer and we hope to continue to earn your business for all of your pond needs in the future. Till the next time, Cheers! -Ben & the PIK crew

Posted 3 years ago

“Unfortunately, the pump/filter that I needed, and therefore ordered, has still not shipped, despite there being no indication that it was not in stock. An estimated ship date still hasn't been provided.”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,978 reviews