Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,716 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, great service!”

Helpful Report

Posted 3 years ago

Thank you, Kevin, for the 5 star rating of Play It Koi! We are happy to hear that you enjoyed the prices and service!

Posted 3 years ago

“Easy ordering, quick shipping, right product. Can’t say any more!”

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Posted 3 years ago

Thanks, Dan, for the 5 star rating! We're thrilled to hear that our easy ordering and quick shipping delivered the right product to your doorstep. We appreciate the generous feedback and are so glad you're happy with your purchase!

Posted 3 years ago

“You had the product I needed and shipped it timely. Thanks!”

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Posted 3 years ago

Thank you so much for your fantastic 5-star review, Lorraine! We're so pleased to hear that we had the product you needed and that it was shipped to you on time. We really appreciate your loyalty and we're grateful to have you as a customer. Thank you!

Posted 3 years ago

“All worked out just great. Thanks for caring. Sincerely, Bob and Carol”

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Posted 3 years ago

“5 star rating for sure! you guys are always right on point. Play It Koi is the only place I go for my pond supplies. Phenominal service!”

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Posted 3 years ago

Thank you for the 5 star rating, Kelly! We are so pleased that you think so highly of Play It Koi and that you enjoy our services. We strive to ensure that we give our customers the best possible experience. We appreciate your support and your kind words, and we look forward to seeing you again soon!

Posted 3 years ago

“Easy to order. Everything arrived quickly and was well packaged”

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Posted 3 years ago

Thank you Linda for your 5 star rating! We're glad that you found ordering and delivery of your purchase to be so easy, fast, and well-packaged. We appreciate your support!

Posted 3 years ago

“The Play It Koi gang provided me with Good support!”

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Posted 3 years ago

Thanks for your 5-star rating, Brock! We really appreciate the support from the Play It Koi gang and are glad to hear you received good service from them.

Posted 3 years ago

“All went swimming well 🏊‍♀️”

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Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi, Brian! We are so glad to hear that all went swimming well for you. Your feedback is incredibly valuable to us.

Posted 3 years ago

“Everyone I spoke with was very helpful in the design of my koi pond and waterfeature”

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Posted 3 years ago

Thank you for your 5-star rating of Play It Koi! We really appreciate your loyalty as a customer, and glad to hear that everyone was helpful in the design of your koi pond and water feature. We look forward to helping you with all your koi pond and water feature needs!

Posted 3 years ago

“The people are caring and professional”

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Posted 3 years ago

“easy buying experience”

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Posted 3 years ago

“Incredible, personalized customer service. Super fast shipping. Really saved the day. Thanks!”

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Posted 3 years ago

“This was my first online order with Play It Koi and the entire experience was great! The website was easy to use and my order arrived sooner than expected. The company followed up with me to make sure I was happy and I love their personal communication style - witty and friendly - much more connected than the typical online ordering experience. I'm now a loyal customer!”

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Posted 3 years ago

“Play It Koi is a great online resource for Koi products! Their website is easy to use and they have great products. I recently placed my first parts order and my order arrived sooner than expected, and everything looked perfect. They will be my go-to pond supply source moving forward. I also love the witty and friendly communications and how they follow up with customers to be sure they are satisfied. Online purchasing can be so disconnected, but Play It Koi makes it a more personal experience. They make me feel valued - I love it!”

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Posted 3 years ago

Thank you so much for your awesome 5 star rating of Play It Koi, Errolyn! We strive to provide our customers with the best online shopping experience, from easy-to-use websites to great products and speedy delivery. We also love being able to create a more personable buying experience for our customers. It truly makes us feel appreciated when customers take the time to leave such a great review. Thank you for your review, and we look forward to assisting you with your Koi pond supplies needs in the future!

Posted 3 years ago

“Prompt delivery and great communication.”

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Posted 3 years ago

“I am impressed with Play It koi’s follow through and service! These guys make the complex seem easy and I am grateful for their service. Derek is a great help! Give him a raise! -CC”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

Thank you so much for your excellent rating of Play It Koi Al. We really appreciate you taking the time to rate us. We look forward to bringing you more Pond supplies in the future. Thank you again!

Posted 3 years ago

“It was the first time I was ordering from your web sight. I must say your customer service is suburb !!! I don’t order online often. I gave you my wrong email address and a wrong phone number. (Only I could do that). Kelly straitened out everything for me. The product I can’t comment on it yet. I live in Buffalo and won’t be using it for quite awhile. Hoping it works out well. My Koi are huge and eat the plant roots where the plants die. I glad I found you online. Hope to order again. Thank you Maureen Krause PS. Plus it was delivered 2 days early!”

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Posted 3 years ago

Thank you so much for the great 5 star rating and your wonderful review, Maureen! It's always great to hear that customers are satisfied with their experience ordering from our website. We really appreciate your kind words about Kelly and the customer service she provided. We hope that the floating flora islands work out for you and that you are able to enjoy it for some time to come. Thank you for your trust in us and we look forward to being of service again soon!

Posted 3 years ago

“The liner we ordered was at a competitive price. Shipped quickly. Although came a week later than expected due to an ice storm in Dallas holding up the UPS shipment. NOT the fault of Play it Koi.”

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Posted 3 years ago

Thank you so much, Lynn, for your 5 star rating of Play It Koi! We appreciate you as a loyal customer and appreciate that though the shipment was delayed due to an ice storm, you still chose to give us a 5 star rating. We are thankful for your understanding and glad that you were happy with the competitive price and quick shipping. Thank you again!

Posted 3 years ago

“Excellent service, very satisfied”

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Posted 3 years ago

Thank you so much, Darlyn, for your glowing 5-star rating of Play It Koi! We are thrilled to hear that you had an excellent experience with our service and are very satisfied. We appreciate your kind words and your support!

Posted 3 years ago

Play It Koi is rated 4.9 based on 3,716 reviews