Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good our order arrived very soon.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating, Jairo! We are so glad to hear that your order arrived quickly. We really appreciate your support and your feedback! Enjoy the heron and we hope we can continue to earn your business for all of your pond needs going forward.

Posted 2 years ago

“Derek the sales person I had spoken with was excellent. He was knowledgeable and helpful. Not used them yet but the items I ordered were received in a prompt fashion.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Murray! I'm glad to hear that Derek was so helpful - he is a rare pro with 20 years of aquatic experience and we feel very fortunate to have him. Glad you appreciate him as much as we do and I'll be sure to pass along the feedback. We truly appreciate your loyalty as a customer and thank you for making us your go-to for all your pond supplies. -Ben & the PIK crew

Posted 2 years ago

“Great product, fast delivery”

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Posted 2 years ago

Thank you so much for your 5-star rating of Play It Koi, Kyle! We appreciate your loyalty as a customer and are truly delighted that you enjoy the pond liner so much. The 60M is bullet proof. ;-) We hope we can become your go-to for all of your pond needs. Thanks again - Ben & the PIK crew

Posted 2 years ago

“Fair pricing and fast efficient delivery. Nice job!”

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Posted 2 years ago

Thank you so much for giving us a 5-star rating Michael! We really appreciate that you noticed our commitment to fair pricing and fast and efficient delivery. It's customers like you who help make our business a success. We hope to continue to earn your business and become your go-to for all of your pond supply needs in the future. Cheers! -Ben & the PIK crew

Posted 2 years ago

“Good price and quick delivery”

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Posted 2 years ago

Thank you Saleem for the great rating of Play It Koi! We are so glad that you had a great experience with us and appreciated the quick delivery too. Enjoy the color-enhancing koi food and thanks for keeping us in mind for your future pond supply needs. Cheers! -Ben & the PIK crew

Posted 2 years ago

“My order showed up on time and my plants were in great shape. I will definitely use play it koi for all my future needs”

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Posted 2 years ago

Music to my ears Victor! thanks so much for the 5 star rating. We appreciate your loyalty as a customer and we look forward to serving you on all your future pond-related needs. Wishing you a fin-tastic day -Ben & the PIK crew

Posted 2 years ago

“Amazing plants delivered quickly. Extremely happy. Have already ordered more.”

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Posted 2 years ago

Thank you for your wonderful 5 star rating and kind words, Christian! It is great to know that you were able to experience the initial plants and our service. We know that pond plants and greenery can truly bring peace and joy to any setting and are happy to hear that you have already ordered more. Thanks again for the great review!

Posted 2 years ago

“I have made a couple of purchases from Play it Koi and have been happy with the promptness of the shipping and customer care. I emailed them with some questions on how to use a product and received a cheery and helpful reply within minutes. I was shocked as I'm used to other companies taking days to answer.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Ingrid! We are so grateful for your loyalty and for taking the time to write such a positive review. We appreciate your kind words and we are incredibly lucky to have customers like you who take the time to be so supportive. Enjoy your new awesome filter! We are thankful for you and look forward to continuing to serve you in the future! - Ben & the PIK crew

Posted 2 years ago

“Last fall, I ordered several Black Magic Taro plants for a bog filter I had just completed. It was a long shot; it's cold then and I was worried they wouldn't do well. I was rewarded. as they survived a very cool winter here in the desert and are growing big and healthy now. Just recently, I ordered some frogbit floating plants. My water lilies (bought elsewhere) aren't thriving (I think they don't get quite enough sunlight) and I wanted floating plants to provide shade and filtering for the pond. I will now be ordering more; I just needed to see how they would do, and if the fish were going to snack on them. They are doing fine and the fish don't seem interested. The ordering process is easy; shipping is quick, and the plants are well packaged and arrive in excellent shape. Really happy to have found a good place for pond plants!”

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Posted 2 years ago

Thank you so much for the 5 star rating, Teddy! It's so heartening to hear that the plants you've ordered from us over the seasons are thriving. Sorry to hear you didn't have as much luck from others. However, we truly appreciate your loyalty - thank you for your continued trust in Play It Koi and we hope to become your go-to for all of your pond supply needs in the future. P.S. We just purchased a place in Queen Creek - so not too far from you. Cheers and until the next time, we are wishing you the best! Ben & the PIK crew

Posted 2 years ago

“was anxious to get the transformer and get it back working so my pond could have a uv light back, low and behold when I opened the box and took it out I heard something rattling inside the unit knowing that something is not right and I was right it was broke. I would like to return it and get another from you. I know things happen in shipping. An they were very helpful and sent me a new one with no expense Im very pleased with this company.”

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Posted 2 years ago

“I have ordered multiple times, always got nice plants and a few extras. Which is really appreciated. Happy with the service.”

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Posted 2 years ago

Thank you so much for your kind words and your 5 star rating, Inga! I'm so glad to hear that you have consistently been happy with Play It Koi. We really appreciate your loyalty, and we look forward to serving you again in the future!

Posted 2 years ago

“We ordered a iv light for our pond because algae had taken over. It seems to be slowly clearing up.”

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Posted 2 years ago

Thanks for the 5 star rating, Michell! We're glad that the UV light for your pond is helping with the algae! Keep us posted on your progress. and wishing you the best until the next time.

Posted 2 years ago

“We enjoy your variety and prices for supplies koi and pond. Quick delivery is a perk as well Thank you”

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Posted 2 years ago

Thank you April for being a loyal and returning customer! We appreciate your five-star rating of Play It Koi and are pleased to hear that you like our selection and prices for koi and pond supplies as well as the speedy delivery. We look forward to serving you again in the future!

Posted 2 years ago

“Derek has been amazing through a stressful time— our large, injured koi. We’re so glad your store is out there!”

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Posted 2 years ago

Thank you, Connie, for your 5 star rating of Play It Koi. We are very appreciative to have such magni-fish-ent support from customers like you. Derek is a true a-fish-ionando with over 20 years of experience in the industry. He is very E-fish-ent at his job and we feel very fortunate to oh-fish-ially have him on board. Kidding aside, thank you for being a valued customer, your kind words, and for putting a smile on my face twice this weekend. best, -Ben

Posted 2 years ago

“I am very pleased to find a supplier that carries the pond supplies I need at reasonable prices.”

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Posted 2 years ago

Thank you so much for the 5 star rating of Play It Koi, Pandora! It's great customers like you that keep us going, and we are ever so grateful for your loyalty!

Posted 2 years ago

“Very satisfied with the purchase!!!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Koi, Oanh! We are so pleased that you are satisfied with your purchase, and we couldn't be happier to earn your business! Enjoy the Frogbit & thanks for your second order of water Hyacinth that we just recieved too. It should ship early this week.

Posted 2 years ago

“Perfect transaction, thank you!”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Ko, Brandiei! We really appreciate it and hope to continue to earn your business for all of your pond supplies in the future. Thank you! -Ben & the PIK crew

Posted 2 years ago

“I am a new pond owner. I bought 35 gold fish and some lilies! The shipments were fast. My fish are all healthy and my lilies are beautiful.”

Play It Koi 5 star review on 28th April 2023

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Posted 2 years ago

Thank you so much, Cynthia, for giving us 5 stars! I am so pleased to hear that your lilies are healthy and beautiful. We really appreciate your loyalty, and it's customers like you that have made Play It Koi a success. Thank you!

Posted 2 years ago

“My plants came very quick from my order and looked very nice and healthy after shipping.”

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Posted 2 years ago

Thanks for the 5 star rating, Annie! I'm glad your plants arrived quickly and were healthy upon arrival. It means a lot to us that you are so happy with your order and experience.

Posted 2 years ago

“Easy to order. Processed fast and delivered fast. What’s not to like. Pricey feeder but awesome.”

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Posted 2 years ago

Thank you so much James for your 5-star rating! We really appreciate your kind words and even more so appreciate the pictures and video of your BEAUTIFUL koi! You have some stunning fish there. Congrats, thanks for sharing, and we thank you for your loyalty.

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,678 reviews