Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,606 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 9th September 2025

773

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process was easy. the fish arrived in good condition. They are happily swimming in my pond and mingling with the rest of fiwh.”

Helpful Report

Posted 1 year ago

“Part of order wasn’t delivered and still waiting on another part of order.”

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Posted 1 year ago

“The pond liner and underlayment arrived safey. I'd love to earn more points, but unfortunately, we still have it in the box because we are re-doing our entire pond to accomodate 3 new beautiful medium koi we were gifted. Our little pond was originaly designed to be a goldfish pond. It had about 12 walmart goldfish in it. All of them died except one, and it turned out to be a birth-season koi! By its 2nd year, we saw the whiskers and knew what we had. I'd had a large koi pond many years ago and have missed it terribly, so when the opportunity came to get three new koi for FREE, I couldn't turn it down. They were much larger than expected and we knew the pond wouldn't support them, hence the make-over. They are space challenged for sure, but they all are doing well so far, with a 2-tiered waterfall system filtering and oxygenating the water, and a board over half of it for shade. I will definately send pics when it's completed.”

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Posted 1 year ago

Thanks so much for the kind words of support, Jean. Excited for Pics, when you are ready. ;-)

Posted 1 year ago

“You guys are the best! Anything you need, they are there for you!”

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Posted 1 year ago

“Plants received were in amazing condition. One of the water littles bloomed within 2 day!! Will definitely purchase again and recommend your company!!”

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Posted 1 year ago

“Very happy with my lotus and seeds. All have taken off. Looking forward to blooms,but the leaves alone are beautiful with water drops.”

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Posted 1 year ago

“The filter parts I ordered fit exactly as the should. They came in the mail well packaged. Parts were delivered on time.”

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Posted 1 year ago

“I like being able to order food and maintain from one provider. Thanks for the great service.”

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Posted 1 year ago

“I received my fish right on time and they were in good condition because I was a little skeptical due to the fact that I had never purchased fish online before. The experience I had with this company was good and I will be using them again.”

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Posted 1 year ago

“Hi Ben & company, Our plants arrived in good condition due to excellent packaging. We have a greenhouse dome with a 1200 gallon water tank used to dampen swings in air temperature. This water tank is now the home for our bog plants. We will be ordering more.”

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Posted 1 year ago

“Easy to order, shipped quickly, but some of the plants were a little "shaken up" during transport.”

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Posted 1 year ago

“Well pleased with plants, Only thing is that you should remind customers to cut flower stalks off down at base of plant if they have them thank you!”

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Posted 1 year ago

“Great pricing on my blue diamond etd200 air pump. Fast shipping, great transaction.”

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Posted 1 year ago

“Good prices and the customer service is great”

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Posted 1 year ago

“Fish arrived when promised, they are beautiful as advertised”

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Posted 1 year ago

“I received my order in just two days and I am waiting to feed the new food as soon as I run out of the old food. Very interested to discover how my Koi enjoy the new blend. Thank you!!”

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Posted 1 year ago

Hi Bradley, Thanks so much for the kind review! As a best practice, when introducing new food to your koi, it's best to mix the old food with the new one for about a week. Even though koi can seem like pigs, transitioning gradually helps them adjust better to the new food. Switching abruptly can be tough on them, so a gradual introduction is always recommended. Cheers and thanks so much for your continued support! best, Ben

Posted 1 year ago

“The first shipment of Koi came deseased because of a flight delay but Play it Koi imediately sent a new shipment that arrived well. They are now swimming happily in my pond.”

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Posted 1 year ago

“I do pond maintenance and build ponds. I always use Play It Koi for my supplies. The ease of their website is great. If I have a problem they always rectify the problem. Highly recommend for pond supplies.”

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Posted 1 year ago

“Shipping was expensive and took a week however they did what they promised.”

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Posted 1 year ago

“Your pond lily and water hyacinth plants were well packed and arrived in excellent condition! They are all thriving in our large ceramic water pool. Many Thanks!!”

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Posted 1 year ago

Play It Koi is rated 4.9 based on 3,606 reviews