Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first purchase from PlayItKoi, but it will not be my last. Thank you for your prompt and efficient service.”

Helpful Report

Posted 3 years ago

“The service and visit I had with your sales rep Derick was very informative and pleasant,he was not only very friendly but very knowledgeable about the product and made sure I was purchasing the correct item to my specifications thank you for a great product and speedy shipping!”

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Posted 3 years ago

“GREAT SERVICE”

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Posted 3 years ago

“Great customer service and knowledgeable advice. Products shipped promptly. I am very satisfied and will buy from Play It Koi again!”

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Posted 3 years ago

“Playitkoy is now my go to place great prices and fast shipping and superb customer service”

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Posted 3 years ago

“Return was easy. Got the item I needed fast.”

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Posted 3 years ago

“Easy ordering and fast shipping”

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Posted 3 years ago

“Exactly as ordered with great communication Thanks!”

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Posted 3 years ago

“So extremely helpful! Ordered shipped very quickly! Phone conversation was super helpful and I received info no one else had given to me. They're great!”

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Posted 3 years ago

“Prompt delivery. I like the notification at each step of the delivery.”

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Posted 3 years ago

“I ordered filter media. Got a call saying that there were shipping issues. They helped me change my order so I could continue with my pond build. Great service and the media is top quality. I will definitely recommend and reorder from them.”

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Posted 3 years ago

“Ordered it on Tuesday and received it by Friday morning! We bought a fountain and it is still winter so we have not used the product yet but were pleasantly surprised with how quickly we received our product!”

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Posted 3 years ago

“Thanks for shipping the aquatic tabs. As a pond owner I will be ordering more stuff soon.”

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Posted 3 years ago

“Really fast shipping and great customer service. Really enjoying the Pond max underwater lights I ordered for my pond. Would def buy from this company again.”

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Posted 3 years ago

“So excited to install our new koi pond heater from Play It Koi! These folks offer a really nice selection and very quick response (an actual human answers your questions) with fast shipping and delivery. Thank you so much!”

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Posted 3 years ago

“Quick service. Would recommend and do business with them again.”

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Posted 3 years ago

“Ordered a filter replacement kit in it arrive faster than I actually expected it to. Great service and great pricing.”

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Posted 3 years ago

“Impressed by the super fast shipping and arrival.”

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Posted 3 years ago

“Item arrived as scheduled. Ready to install my biosponges and put the pond in service for the year.”

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Posted 3 years ago

“Plants came healthy and ready to drop into the bog”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,678 reviews