Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,721 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back ordered a free drum and got it three weeks early because someone changed their order. Staff was more than helpful throughout process. Instructions are vague but exactly how it needs to be installed. Took a few weeks for it to remove organics from my system because I had mat filters that I cleaned every other day previously. Water is crystal clear, fish are more active and best of all.. now I just add water to keep up with evaporation. Not saying it keeps me from maintaining system, just that it’s 90% less than it was. The all stainless filter looks amazing and the controller is top of the line with easily programmed functions. You can let it run automatically or run your own program if you think you can get it more efficient. The electronics are easily replaced with any available aftermarket switches making it a no brainer unlike other units ive seen. I would go as far as to say this unit is bulletproof if you are any good at basic trouble shooting. Id definitely recommend freedrum filters to anyone making an investment into this hobby as the top of the line mechanical filtration. That being said, you still need a biological filter on point for any system to work properly. I believe the gravity feed option to be the only useful way for this system to work as intended. Honestly you cannot beat this quality at this price point. I looked long and hard before pulling the trigger on the purchase. I hope this helps someone make a hard decision.”

Helpful Report

Posted 3 years ago

“Ordered sinking koi food. Fish love it. Shipping was prompt, cant ask gor anything more.”

Helpful Report

Posted 3 years ago

“Great Customer Service, Ben and Derek are so kind they answered al. The questions I have and they helped me to have the best product for my pond. Thanks to Play It Koi team for the great service!”

Helpful Report

Posted 3 years ago

“We looked everywhere for replacement "sponges" for our pond filter. This was the only place that had them. Great service and fast delivery.”

Helpful Report

Posted 3 years ago

“I was very pleased with the order process, it came so quickly and no problems.”

Helpful Report

Posted 3 years ago

“Once I found that you were out of the food I usually order I asked for an alternative and bought that. I am very happy with Play It Koi for all of their help and suggestions. I will continue to buy my quality Koi food from you.”

Helpful Report

Posted 3 years ago

“Great! The plants came quickly and look great in the pond. A part of one of the pond plants was browning instead of green like the rest. I’m not sure what to expect when ordering plants in the mail.”

Helpful Report

Posted 3 years ago

“Quick delivery, well packed, in great shape and exactly what we wanted. I just wish our fish hadn’t eaten them all in the first couple days despite feeding them twice a day.”

Helpful Report

Posted 3 years ago

“Super great service and great products”

Helpful Report

Posted 3 years ago

“Plants all arrived in good shape. Sadly some of them were attacked by my koi! Never had that happen before but the plants that are still In, and there are several, look great. I even put a couple of them into my CATIO pond. Yes I have a screened in catio with it’s own calming pond with a grow light above it. 😀”

Helpful Report

Posted 3 years ago

“Plants came in healthy and in great condition.”

Helpful Report

Posted 3 years ago

“No issues, no problems”

Helpful Report

Posted 3 years ago

“Always reliable when it comes to ordering products to maintain the health of my koi. Delivery is fast and there is never any worries..”

Helpful Report

Posted 3 years ago

“Awesome service and arrived alive and thriving!”

Helpful Report

Posted 3 years ago

“Ben at Play it Koi did a great job helping us pick beautiful Koi and giving us lessons learned on how to maintain a healthy pond!! Thanks for the great experience!”

Play It Koi 5 star review on 25th July 2022

Helpful Report

Posted 3 years ago

“Play It Koi ships promptly. Everything is well packaged and in good shape. I'm glad I found them.”

Helpful Report

Posted 3 years ago

“All ways great service,product and price!!!”

Helpful Report

Posted 3 years ago

“Shipped super fast. Great koi viewing bowl. Waited a long time to get one. They were always a bit pricey for what I wanted to pay, but now that I have one I'm upset I held off so Long. In my opinion after having one, well worth the money. A++”

Helpful Report

Posted 3 years ago

“Easy as peasy in the cheesy. Will be back again”

Helpful Report

Posted 3 years ago

“Excellent delivery and freshness of plants...even to Arizona's 110+ heat!!!”

Helpful Report

Posted 3 years ago

Play It Koi is rated 4.9 based on 3,721 reviews