Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,176 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived right on time, and was so well-packaged! I appreciate that everything was double wrapped and secured so that in the off-chance any liquids leaked, my order would not be ruined. I'm thrilled with the enormous selection of high-quality products, and I know I can find whatever I need for my pond in all seasons and conditions.”

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Posted 3 years ago

“Item arrived quickly and was well packaged to protect it from damage.”

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Posted 3 years ago

“This is the first time I've made a purchase on Play it Koi and I am very pleased with the service and the plants I ordered. Shipping was very fast and the plants were well packed.”

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Posted 3 years ago

“Super fast shipping and competitive pricing. He does price matching too!! Wish I lived close enough to buy fishies!”

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Posted 3 years ago

“Plants came in good shape ready to plant.”

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Posted 3 years ago

“Fair price, fast shipping.”

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Posted 3 years ago

“Best all around price; fast service and on-time delivery.”

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Posted 3 years ago

“I don't like being bothered this is the 3rd time now you're hounding me about a review it's the last time I'm going tobuy something from you”

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Posted 3 years ago

“My experiences have been very good . Play it koi is a good source of information for all types of needs associated with ponds and pond care.”

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Posted 3 years ago

“The plants on the order arrived in good condition. I will love to get them out in the site once it warms up. I will shop here again for all my aquatic projects. Thanks.”

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Posted 3 years ago

“Excellent plants with good roots, quick shipping too. Very happy with my experience with Play it Koi and would order from them again.”

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Posted 3 years ago

Thank you so much for the 5 star rating, Amber! I'm thrilled that you were pleased with your experience from Play It Koi and glad to hear you were pleased with the plants' roots and the shipping was quick. looking forward to continuing to do business with you again. It's thoughtful customers, like you, that take their time to share their experience which makes our day! Cheers! - Your Play It Koi crew

Posted 3 years ago

“I ordered a spillway... Item was delivered faster than I anticipated.”

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Posted 3 years ago

Thank you so much Tim for your 5 star rating of Play It Koi! I'm glad to hear the spillway was delivered faster than you anticipated. We appreciate your loyalty as a returning customer!

Posted 3 years ago

“My arrived quickly. Can't wait to see them summer.”

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Posted 3 years ago

Thanks so much for the 5 star rating, Danann! We're so glad you love Play It Koi. Don't forget to send us some pics come summertime!

Posted 3 years ago

“Great service, wide selection of parts, fast delivery! Thank you Play it Koi!”

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Posted 3 years ago

Thank you, Robert, for your 5 star rating! We are so glad to hear about your experience with us and willinness to share it with others too! Thank you again!

Posted 3 years ago

“My package arrived so fast!”

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Posted 3 years ago

Thank you so much, Kori! We are so glad you enjoyed Play It Koi and thank you for your five star rating! We are also glad to hear that your package arrived so quickly. We value your loyalty, and thank you for being a returning customer!

Posted 3 years ago

“Great. Shipping was faster than I thought.”

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Posted 3 years ago

Thank you Jim!

Posted 3 years ago

“I am super impressed! We ran out of proform-C to treat our freshwater fish and no one sells it in Spokane that I could find. Worried our fish would die of disease we bought here hoping it would get here sooner than any other place (Amazon didn’t even carry it prime, and they only had the gallon version). Arrival date was estimated the 4th, but it arrived 3/31 due to their quick shipping, got it out same day when ordered early afternoon! Upgrading shipping and shipping costs in general were extremely reasonable. Can’t recommend this shop enough!!!”

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Posted 3 years ago

Thank you so much for your 5-star rating Tashjia! We are absolutely thrilled that we can rival the service and prices of the big dogs like Amazon. It's not easy in this day in age, but I'm happy that you were impressed by our quick shipping and reasonably priced shipping costs. Derek, Kelly, and I really appreciate your kind words and your support of local small Washington business. Hoping your fishies fare well through this tough time. best, Ben

Posted 3 years ago

“Received the part I needed and it arrived quickly. Can’t ask for more than that.”

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Posted 3 years ago

Thank you so much, Michael, for your excellent 5-star review of Play It Koi! We're so glad to have exceeded your expectations by providing quick service and the part you needed. Your satisfaction is very important to us and we really appreciate your support.

Posted 3 years ago

“4 atars because I don't know what the plant's survival rate will be. Delivery was amazingly fast. They were well packaged.”

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Posted 3 years ago

Four stars we will take, although admitedly we hope to get to 5 stars on your next order Charles. ;-) We appreciate your honest feedback and are glad that the delivery was so fast. It's our aim to ensure customer satisfaction, so thank you for choosing to shop with us!

Posted 3 years ago

“I was very happy with the prompt E-mail responses for my questions.”

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Posted 3 years ago

Thank you for the wonderful 5 star rating, Kevin! I'm so glad you are pleased with our responsiveness. I appreciate your kind words!

Posted 3 years ago

Play It Koi is rated 4.9 based on 4,176 reviews