Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,176 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants came in great state.”

Helpful Report

Posted 3 years ago

Thank you, Sonia, for your 5-star rating of Play It Koi! We're glad to hear that your plants came in great shape. We appreciate your loyalty and thank you for being a repeat customer!

Posted 3 years ago

“The preventive parasite medication arrived shortly just as the weather is warming up(74+ degrees all week) and they will do the job. The water plants arrived in great condition ( cattails/hyacinths) and were quickly placed in the pond.It will take time for the cattails to adjust/begin their growth but the fish are already nibbling on the hyacinth roots. Play It Koi- always reliable/always on time..”

Play It Koi 5 star review on 9th April 2023

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Posted 3 years ago

Thank you Julius for your five-star rating of Play It Koi! We’re glad to hear that the pond medication and water plants all arrived in great condition. We appreciate your loyalty and are thankful that you shared your new additions to your pond with us. We look forward to continuing serving you in the future.

Posted 3 years ago

“The equipment came on time and exactly as ordered. It was easy to install and my system was up and running in no time.”

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Posted 3 years ago

Thank you for the five-star review Bill! We're so glad that the PondMax Unit came on time and exactly as ordered, and that it was easy to install. Hoping you are equally as pleased with the results in a few weeks (remember it takes a little bit for the beneficial bacteria colony to build up). Anyhow, we appreciate you sharing your experience and thanks for continuing to choose Play it Koi for your pond needs!

Posted 3 years ago

“Plant where great and in good shape”

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Posted 3 years ago

Thank you Timothy for your 5 star rating of Play It Koi! We're delighted that you appreciate the Plant quality and that they are in great shape. We also want to thank you for being a loyal repeat customer of ours. We appreciate your continued support!

Posted 3 years ago

“So far, so good... The plants arrived quickly, and hopefully they will thrive!”

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Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi, Carla! We are so glad to hear that you are having a great experience so far with the Taro! The Pink China are pretty hardy and grow here successfully in OR, so you should have great success growing them in CA. Thank you for your support!

Posted 3 years ago

“My plants arrived in great condition and my overall experience with Play It Koi was great!”

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Posted 3 years ago

Thank you so much for the 5-star rating, Cynthia! I'm so glad that your forget-me-nots arrived in great condition and that your overall experience with Play It Koi was great! We truly appreciate your business and look forward to having you as a customer again soon.

Posted 3 years ago

“Love you guys. Your making my life much easier.”

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Posted 3 years ago

We love you too Carol! ;-) We are truly grateful for your support and thank you for being a good, loyal customer of ours. -Ben & PIK crew

Posted 3 years ago

“Fast shipping I would order again”

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Posted 3 years ago

Thank you so much Nick for your 5 star rating of Play It Koi! We are so pleased that you are satisfied with our fast shipping, and we look forward to serving you on your next order soon!

Posted 3 years ago

“Plants arrived healthy and in good time!”

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Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi, Bradley! We're so glad that your Umbrella Palms arrived healthy and in good time for you! We appreciate your trust in us as and look forward to continuing to serve you with all of your pond product needs in the future.

Posted 3 years ago

“Quick delivery. The barrier was exactly what we needed for our new koi pond.”

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Posted 3 years ago

“All 3 plants arrive a little beat up but alive and healthy. It should not take them long to recover from shipping. Looking forward to adding them to my pond.”

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Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

Thank you Antonella for your 5 star rating of Play It Koi, I really appreciate it! I'm glad our fast delivery was satisfactory to you.

Posted 3 years ago

Thank you so much, Antonella, for your 5 star rating of Play It Koi! We really appreciate it and are so glad to hear that you had such a positive experience with us. Thank you for your repeat business! It means a lot!

Posted 3 years ago

“Great communication throughout my purchasing process. Everything went smoothly and I’ll be back to order more.”

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Posted 3 years ago

Thanks so much for the 5 star rating, Mark! I'm glad to hear that there was great communication throughout your purchasing process and that everything went smoothly for you. It really means a lot to us and we look forward to having you back to order more soon.

Posted 3 years ago

“Great customer service!!!”

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Posted 3 years ago

Thank you so much, Steve, for your five-star rating of Play It Koi! We greatly appreciate your positive feedback. We strive to provide great customer service and thank you for recognizing our efforts!

Posted 3 years ago

“Very pleased with the customer service. I plan on using the pond liner material for a different application. He listened to my ideas and responded and gave me the info I needed. The material showed up on time.”

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Posted 3 years ago

Thank you so much for your kind words, Aaron! We are so pleased that Derek left a good impression and that you were able to find the right pond liner material for your project. We are glad that your material arrived on time and that our team was able to provide all the info that you needed. We look forward to working with you again in the future!

Posted 3 years ago

“Play It Koi is my go-to organization for all my koi and pond needs. They have a great selection of supplies and are focused on total customer satisfaction.”

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Posted 3 years ago

Thank you so much, Peter, for your review! We’re so pleased that we’ve become your go-to organization for all your koi and pond needs. Our goal is to always provide our customers with total satisfaction, and it's great to see that you appreciate our selection of supplies too. Thank you for being a loyal customer - we really appreciate it!

Posted 3 years ago

“Very happy with the shipment . Arrived on time and in excellent condition. I will buy from this company again! Keep up the good work.”

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Posted 3 years ago

“The cattails arrived much quicker than I expected. They were in Excellent condition and looked really healthy ! I can’t wait to order more items. Thank you”

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Posted 3 years ago

“So far so good, just put it in the pond, so I don’t have longevity or quality, but it came quickly and very well priced. We’ll see how it goes.”

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Posted 3 years ago

“Frog it was perfect!”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 4,176 reviews