Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer experience - my order arrived on time, nicely packaged, and was exactly what I expected. Good communication and smooth transaction.”

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Posted 2 years ago

“The plants arrived very quickly (I ordered in July, better for shipping). They were wrapped very nicely and seemed to show no damage or stress from the ordeal! Very happy here in Shoreline WA!”

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Posted 2 years ago

“great and quick service. items working great.”

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Posted 2 years ago

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Posted 2 years ago

“I bought sinking koi food, and with other brands I have bought elsewhere only about half floated, this food was high quality and pretty much all of it sank. It’s also clearly a superior food to what I had before. Fish also seem happy with it. This is my high quality go-to place for koi supplies. I bought Hikari Wheat Germ Diet 11 lb Sinking Medium Pellets.”

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Posted 2 years ago

“Solid group of people. Excellent customer service. Very competitive prices.”

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Posted 2 years ago

“Excellent service, quick delivery and the pump is working great!”

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Posted 2 years ago

“I have been a long-time customer and have always found them to be great. I recently moved and had to replenish my canna for my new home. I am sure they will love Texas more than Arizona.”

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Posted 2 years ago

“I have a couple of ponds / tanks in Kona, Hawaii. I can't just go down the road and over the dale to Acme Pond Supply store. Play It Koi is there with USPS shipping equipment to me at a reasonable rate. I just bought an air pump repair kit and the two big shippers wanted more for shipping than I paid for the fit. Not USPS. Thanks for your expert advice, excellent selection of equipment and parts and unique flexibility in helping customers keep their projects alive and well.”

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Posted 2 years ago

“My first order from Play It Koi went swimmingly. They accurately presented they plants I wanted, easily facilitated my ordering, and kept me informed throughout the fulfillment and delivery. The package arrived in unique special containers that kept the plants most and safe. Jud”

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Posted 2 years ago

“Items arrived much quicker than other sites. The plants looked very healthy because they arrived quickly and were healthy to start.Other dits come with dead leaves Price was good and shipping”

Play It Koi 5 star review on 7th July 2023

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Posted 2 years ago

“No surprises, very happy with my orders of plants for my pond.”

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Posted 2 years ago

“Lightning-fast shipping, prices are competitive and Ben is knowledgeable!”

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Posted 2 years ago

“Parts for my Pond Max filter came quickly and using the website to find small parts was easy. Will use Play It Koi again for pond accessories in the future.”

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Posted 2 years ago

“We liked the fish selection except for one was totally black. Most pond liners are dark and our pond is also 6 feet deep so the fish is essentially invisible.”

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Posted 2 years ago

“The team at Play It Koi is world class. Their customer service is phenomenal. Pricing for their products is very competitive compared to big box retailers like Amazon, or other online pond retailers. Will be giving them alot of repeat business for sure.”

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Posted 2 years ago

“They always come through in a pinch”

Play It Koi 5 star review on 6th July 2023

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Posted 2 years ago

Thank you so much, Alan, for kind words! We really appreciate your loyalty and we are always here for you. Your support means the world to us! Thank you for sharing a picture of your fintastic pond. It is gorgeous and one of a kind! Ben

Posted 2 years ago

“Very happy with the product, price and how promptly the product was shipped out.”

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Posted 2 years ago

“Great product and availability for items. Thank you!”

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Posted 2 years ago

“This was my first purchase from Play It Koi and everything went very well. The Aqua Master fish food was packaged extremely well and arrived faster than I was expecting. The fish devour the food and there is never anything left in the filter as I've seen with other floating foods. It's too early to tell if the color enhancer in the food is having an impact but based on my research in Koi forums, I expect positive results. I'll be buying pond plants from Play It Koi next as they seem to have a good selection of native plants.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,678 reviews