Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,182 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Very helpful and knowledgeable staff and received very quickly.”

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Posted 7 years ago

“Play It Koi has great healthy plants to add to your pond. I purchased a batch and the next week, purchased another one. Made the pond complete. Thank you - Ben!”

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Posted 7 years ago

“We have been doing business with Ben at Play-it-koi for several years. Purchased a filter, uv system, and supplies. Very satisfied with the ser vice and advice from Ben. Dan in Tacoma”

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Posted 7 years ago

“We have been doing business with Ben at Play-it-koi for several years. Purchased a filter, uv system, and supplies. Very satisfied with the service and advice from Ben. Dan in Tacoma”

Helpful Report

Posted 7 years ago

“We have been doing business with Ben at Play-it-koi for several years. Purchased a filter, uv system, and supplies. Very satisfied with the service and advice from Ben. Dan in Tacoma”

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Posted 7 years ago

“I have purchased from Play it Koi several times now. They have always taken good care of me. This time was no exception.”

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Posted 7 years ago

“Very happy doing business with Play It Koi even thou it was a bit of a drive for me to their business. They had a display set up so you could actually see what you were buying. It helped me in my decisions making.”

Play It Koi 5 star review on 13th August 2019

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Posted 7 years ago

“My first time ordering 2 plants for my koi pond. The tracking, delivery and plants were very well received. The follow up from the owner was professional. If large companies provided this type of customers satisfaction, we would all benefit..Thank you.”

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Posted 7 years ago

“Very Thankful to have found Play It Koi and glad they have Aqua Prazi”

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Posted 7 years ago

“I recently got for Koi. A Tancho Kohoku, a Doitsu kin showa, a Doitsu, and a Kigoi. They were a little overwhelmed going into a big pond but are starting to explore. Each one is a beautiful example of its variety. I am new to having a Koi pond and Ben has been great getting me up to speed.”

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Posted 7 years ago

“Fast shipping from Play It Koi - arrived in 2 days”

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Posted 7 years ago

“I recently ordered several plants from Play It Koi since I couldn’t find them locally and I had specific plants in mind. I was a little nervous ordering from a place so far away from me, but I had had good service from Ben in the past. I got the plants within a few days of my order; they were still damp, I put them in the pond as soon as I received them, and they are thriving! I’m so pleased with our purchase, and I have been so pleased with the great customer service. Thanks!”

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Posted 7 years ago

“The bare root plants I received were excellent quality. I placed them in my pond filter box and they are growing and flowering beautifully. I am very pleased. I will DEFINITELY purchase items from Play It Koi in the future.”

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Posted 7 years ago

“I've ordered from Play It Koi Multiple times now and everytime they have been fast and great to deal with. I highly recommend them.”

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Posted 7 years ago

“Item was damaged during shipment and Play It Koi went the extra mile to make it right. They immediately shipped a new unit to me. Can't wait to install!”

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Posted 7 years ago

“Very good service. Purchased a filter sponge replacement and light, the light arrived broken. Contacted the company and quickly heard back. After a couple of quick questions the light was refunded very quickly! Thanks again Play It Koi! Will be looking to you for any further needs!”

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Posted 7 years ago

“They had it exactly what I needed and great customer service. I will definitely make my next purchase of pond supplies from them again”

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Posted 7 years ago

“Play it Koi had the parts I needed and even checked in to make sure I received everything promptly”

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Posted 7 years ago

“Filled my order very quickly. I contacted their support to say that I had accidentally given them an incorrect email address. Ben emailed me right back and kept me apprised of the packing and shipping process. It arrived well packaged and in perfect condition. (It was a replacement for a previous pressure filter which had been operating for years and was beginning to wear out.) I had it swapped and running in a matter of minutes. Very satisfied!”

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Posted 7 years ago

“Our original pump (made by a brand no longer to be found) went out after a couple years which was disappointing. I was happy to find Play It Koi nearby and they recommended I try Aquascape’s Aquasurge 4000 because of the long standing Aquascape name and the 3 year warranty. I’m glad they did. The flow is great and it came with a bunch of attachments which made the pump very easy to install. I would highly recommend this pump and Play It Koi. Thanks and see you guys again soon! Wayne”

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Posted 7 years ago

Play It Koi is rated 4.9 based on 4,182 reviews