Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,182 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will buy again from You guys. Good looking out and thanks for the help! - Bill”

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Posted 7 years ago

“I wanted to good quality Sieve at a reasonable price and I’m very happy with my purchase. Play It koiTreated me well. I did not opt for the additional lift gate fee and me and my brother were able to get it off the truck fairly easily.”

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Posted 7 years ago

“another great purchasing experience with Play It Koi. Thanks Ben!”

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Posted 7 years ago

“had another outstanding experience with Play It Koi. Great products and service!”

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Posted 7 years ago

“Play It Koi does an amazing job with all my koi pond needs. Great service, friendly, and very helpful.”

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Posted 7 years ago

“I do a lot of shopping online, and I just wanted to let you know how impressed and happy we have been working with Playitkoi. (Top ten cutest business names ever, by the way) Great communication and customer service. Thanks for getting our order out lickety-split! Amazing packaging. It was 80 degrees on the way to 108 degrees when my package arrived on my front porch. Fortunately, I was home and able to bring the package in immediately, but I was still so, so impressed with the quality and condition of the plants. For some reason our local nurseries have not been able to get their supplies of pond plants in this summer, but the quality and selection of your plants beats what we have ever bought locally anyway. Our koi pond is our oasis in the desert and we enjoy it every day. Thanks for helping us make it better! We will be back!”

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Posted 7 years ago

“This is my second time to stop by the Playitkoi store. I love koi fish from Ben' pond, they are beautiful and healthy. I bought 10 fish in two days...The owner is very nice and he has super customer service skill...you will like him and his fish!”

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Posted 7 years ago

“Loved my experience with Play it Koi. Ben is very knowledgeable and friendly. Their selection is extensive, pricing is excellent and the fish are obviously well cared for. Highly recommend.”

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Posted 7 years ago

“My wife Monica and I were so happy to come across Ben of Play it Koi today. Our old pump in our pond finally gave up after 12 years this week. Wanting to replace it ourselves, we pulled out the old pump this morning. After searching hopelessly at Lowe’s & Home Depot, my wife found Play It Koi after a quick web search, and we were on the road to meet Ben. After meeting and showing him the old pump, he was able to quickly make a recommendation and get us a new one from his stock and we were on our way. We only needed to pick up a single additional PVC adapter. We returned home and put everything back together and are now back up and running! The experience with Ben was great; don’t waste your time as we did initially at a big box store and go directly to someone who knows what they are doing!”

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Posted 8 years ago

“‘Play It Koi’ is a wonderful koi and pond products provider!”

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Posted 8 years ago

“This company is EXCELLENT. I ordered the wrong size filter. He immediately contact who ever needed to cancel shipment. Said if it already shipped, don't worry that he would take it back and get me what I needed. Wanted a happy customer to have exactly what he needed, Totally impressed. Great communication, Great easy, caring person that handled my order and dilemma. Got the one I needed and loved doing business with this company and plan on continuing to order more as needed”

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Posted 8 years ago

“The plants were delivered in excellent health! So excited to have found this place. When I do need more plants I will be going through Play it Koi”

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Posted 8 years ago

“FANTASTIC OVERALL SERVICE FROM PLAY IT KOI. GREAT SERVICE. THANK YOU. BEST REGARDS TOMMY BUCKEYE SMITH”

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Posted 8 years ago

“Very good service & good quality, would buy from Play it Koi again.”

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Posted 8 years ago

“Excellent, courteous and extremely prompt services. Talked to Ben on Monday, got the info I needed, placed an order online and had it in two days. . . on the opposite side of the country. Well done!”

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Posted 8 years ago

“Play It Koi provides fantastic service and great pricing. Ben and his team are my ‘go to’ koi supplier.”

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Posted 8 years ago

“My husband and I are total Koi novice and apparently we had a bad case of algae bloom in our pond, after not being able to see our Koi for three weeks we were getting pretty panicked. Ben helped us with which filter to buy and how to install it, his help was immeasurable. Ben went above and beyond with emails, text and phone calls - I highly recommend Play It Koi.”

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Posted 8 years ago

“I was very pleased with my order from Play it Koi. I ordered water hyacinth For my Koi pond and they arrived in a timely manner and in perfect condition. They are now floating in my pond. What a great addition - I love them. Thank you. Julie Lentz”

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Posted 8 years ago

“very good customer service!!”

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Posted 8 years ago

“My old pond pump died. Play It Koi took care of me with a new Aquascape Ultra Pump! Great service...good price! I highly recommend them!”

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Posted 8 years ago

Play It Koi is rated 4.9 based on 4,182 reviews