Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,182 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast, friendly and helpful service from the Play It Koi representative”

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Posted 6 years ago

“We love the beautiful Japanese Koi we recently bought from Ben. They are beautiful. He is very knowledgable and has lots of good information about koi ponds to share. I highly recommend if you are interested in adding fish to you pond, you visit Ben. You won't be disappointed!”

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Posted 6 years ago

“My fish are so healthy. I really appreciate the convenience of Play It Koi. fast and easy next day shipping.”

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Posted 6 years ago

“Play it Koi and Ben are a great local company. We recently installed a water feature and were having issues controlling the algae. I contacted Ben and he answered all my questions and provided me with the correct product to clear up the water. We will continue to use, and recommend Pkay it Koi for all our pond needs, even though we don't have Koi.”

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Posted 6 years ago

“Great communication!! Being a new pond owner I have so much questions about how to keep my koi alive. Ben has been very patient and helpful with the questions I have with my koi. Great online products selection and he has a lot of different treatments available for your sick koi. I also found some products to help me to maintain my pond. If you have a koi pond, it’s not a bad idea to just keep his numbers in the speed dial! You never know when your koi decide to swim side way on you”

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Posted 6 years ago

“I've bought a few Koi items from Play It Koi and their service is second to none. I had one issue with a Pond Vac not operating as expected, Ben went above and beyond to fix it (even including an onsite visit to repair it!). Great guy, great company!”

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Posted 6 years ago

“This is my second time to stop by the Playitkoi store. I love koi fish from Ben' pond, they are beautiful and healthy. I bought 10 fish in two days...The owner is very nice and he has super customer service skill...you will like him and his fish!”

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Posted 6 years ago

“Loved my experience with Play it Koi. Ben is very knowledgeable and friendly. Their selection is extensive, pricing is excellent and the fish are obviously well cared for. Highly recommend.”

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Posted 6 years ago

“Looking for wetland plants native to California I found the best selection and availability on Play it Koi for a great price. They were prompt, polite, and the gorgeous healthy plants arrived expertly packed and ready for their new life in my pond”

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Posted 6 years ago

“Play It Koi has plants I couldn’t find elsewhere. They were shipped in a sturdy box marked Fragile, in a plastic bag with plenty of water. The package arrived on time and had more plants than I ordered.”

Play It Koi 5 star review on 28th September 2019

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Posted 6 years ago

“Play It Koi is a great little shop. They care a great deal about the customers. I am enjoying the floating island and plants.”

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Posted 6 years ago

“I was so pleased to have found Play It Koi. Very nice selection of Koi and a wonderful selection of pond supplies! I only wish I knew you existed before the season ended! Thank you Ben for accommodating my request to visit in the off season.”

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Posted 6 years ago

“Play It Koi is a great little shop. They care a great deal about the customers. I am enjoying the floating island and plants.”

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Posted 6 years ago

“I got it installed and it was like Magic! The bond is crystal clear now. I've attached a couple photos too. Thank you for your help. I now have piece of mind that the fish will be ok and the pond is healthy.”

Play It Koi 5 star review on 19th September 2019

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Posted 7 years ago

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Posted 7 years ago

“The folks at play it koi have such a passion for the industry, they will help out as much as possible in order to spread the life style of koi keeping. Will not do business with anyone else.”

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Posted 7 years ago

“You have to like a company with a name like Play it Koi! But in addition to their wicked humor, they deliver - promptly and with great products. They also responded quickly to questions, and have been great to deal with!”

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Posted 7 years ago

“I had to ask for a refund of an expensive bulb for our Koi pond filter because it didn't work. I was nervous because this was our first purchase. Play it Koi was super easy to work with and refunded the money with no problem. I will definitely use their services for future pond needs. 5 stars for sure!!!”

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Posted 7 years ago

“Customer service was great. Very knowledgeable about the product they sell. Thank you guys for all your help and your quick shipping.”

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Posted 7 years ago

“Excellent selection”

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Posted 7 years ago

Play It Koi is rated 4.9 based on 4,182 reviews