Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,182 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've been to Play It Koi and have now had an order of plants shipped from it, and in both cases the plants and pond products are the best you'll find at the right prices. Add to that the exceptional customer care that Ben offers, and this is the place to turn for all your pond needs in the Pacific Northwest and beyond. Thanks so much!”

Helpful Report

Posted 6 years ago

“I don’t typically leave reviews but I felt that I needed to leave a 5 star review for Play It Koi. My package despite being securely wrapped came in completely damaged. Play it Koi replaced it within 24-48 hours. No hassles no issues. Great service. Looking forward to ordering more from Play It Koi. Thank you again. My Koi thanks you as well.”

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Posted 6 years ago

“Play it koi carries quality products at great prices.”

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Posted 6 years ago

“Anyone wanting pond plants that look beautiful and come from someone who cares about the quality of the items they sell, this is your place to shop. Will always shop with Ben before looking somewhere else.”

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Posted 6 years ago

“not only did I receive rhizomes, there were healthy plants growing. Bare root. Well packaged. Rhizomes have multiple eyes along with healthy plant above. When experienced difficulty receiving parcel sent through USPS due to COVID19, Ben at Play it Koi stepped in and made a second shipment utilizing FedEx. Plants arrived promptly, the next day at no additional cost. I would recommend this business and shop here again for my pond needs.”

Play It Koi 5 star review on 8th May 2020

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Posted 6 years ago

“Ordering from Play It Koi was simple and painless. The owner Ben is fantastic and personally thanks you for your business. The order arrived very quickly and was packaged well for shipment. Ben even gives you his personal cell phone number so you can call him directly if you need to. The PondMAX ClearMAX Flocculent worked great and cleared up the water in our pond. We will order more products from Play It Koi in the near future. Thank you Ben for the great service and treating us like family.”

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Posted 6 years ago

“Great product. Fabulous vendor - Play it Koi. Highly recommend both.”

Play It Koi 5 star review on 6th May 2020

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Posted 6 years ago

“Play it Koi had just what I needed, at the best price BTW.”

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Posted 6 years ago

“Customer service is top notch! Quick and on time delivery of all products. Thank you!!!”

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Posted 6 years ago

“I ordered a filter & pump online. Ben immediately called me to let me know the pump was out of stock. Apologizing and making recommendations on an alternative. How fantastically great I’m in Delaware and wish we had Play it Koi here. Will definitely keep supporting Ben & his small business.”

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Posted 6 years ago

“Play koi is responsive to my concerns problems questions and are a honest company. This what I like about play koi ethics.”

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Posted 6 years ago

“Ben and his team are the BEST! Personal service and quick delivery. Best advice on the right products. You can't go wrong with Play it Koi.”

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Posted 6 years ago

“I just installed my PondMax pressure filter and an Aquascape solid handling pump including PondMax hose and clamps. The pump and filter have been running for a few days the water already looks cleaner. I had a problem with one of the clamps. Ben contacted me a few minutes after I emailed him on a Sunday. I was hoping for a response by the end of Monday. A few days later i had a replacement clamp. the experience I had with Ben and his company was second to none and I will make all my future pond purchases from Play it Koi.”

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Posted 6 years ago

“Placed my order and received it quickly . Product allow the koi enthusiast to breed their prized koi with ease. Play it koi is a reliable professional dealer. Thanks again greatly”

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Posted 6 years ago

“Play It Koi not only had the product ready to ship same day, they also reached out via email and were very personable. I really approve yard their time and efforts in assisting me!”

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Posted 6 years ago

“My order came in fewer days than expected. This seems to be helping the Koi after having to drain the pond and restart it. Play it Koi has very good customer service.”

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Posted 6 years ago

“Loved the moss and the speed in which it arrived.”

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Posted 6 years ago

“I liked everything about Play it Koi. Class act, will use them over and over. Great prices and service....thanks”

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Posted 6 years ago

“Play it koi went out of their way to ensure my Oder was shipped as fast as possible. Arrived quick, well packaged and I couldn’t be more pleased. Thanks Ben!”

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Posted 6 years ago

“The merchandise I ordered was exactly as expected, but the shipping time just “wowed” me! I was expecting it to take a week, what with COVID and it had to be shipped a long way, but it took MAX 2 days. I ordered in the evening on Tuesday and it arrived Thursday morning. I couldn’t believe it! I will definitely order from this company again for our koi pond.”

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Posted 6 years ago

Play It Koi is rated 4.9 based on 4,182 reviews