Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived as expected without a problem”

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Posted 3 years ago

“We are so pleased with the pond liner and it fits perfectly and it was delivered in a normal time frame seeing it was made to my standard thank you”

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Posted 3 years ago

“Great experience buying from this company. Product arrived on time and was exactly what I was looking for”

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Posted 3 years ago

“EXCELLENT EXPERIENCE!!! I had a couple very important (to me) questions and Derek answered everything!! He is extremely knowledgeable, professional, easy to chat with and kind!!!! He helped me with my choice and provided the part numbers I needed to make my purchase a breeze!!! I have TWO ponds so my business with you will definitely continue! I'm a customer for life!!! Pictured, my newly built larger, new and improved backyard pond. Thanks so very much!!!! Cheryl Lomonaco”

Play It Koi 5 star review on 12th August 2022

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Posted 3 years ago

“Just what I needed with fast service, ty.”

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Posted 3 years ago

“Everything went smoothly. Received the package in a great condition. The plants were in good condition.”

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Posted 3 years ago

“Excellent product quality and fast shipping. Very satisfied with customer service as well.”

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Posted 3 years ago

“Great business here! Very happy with the support and the quality items they carry for our hobby. The folks at play it koi are very knowledgeable and quick to answer questions/provide recommendations. And the shipping is always super fast!! Huge plus! Always my first stop when I need something for my ponds.”

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Posted 3 years ago

“Service was great and fast new part fit right in and is working well”

Play It Koi 5 star review on 11th August 2022

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Posted 3 years ago

“The price is good and shipped on time”

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Posted 3 years ago

“Hello, Product was received in a timely manor. Looking forward to purchasing more items in the future. Thank you”

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Posted 3 years ago

“Have not had time to see results.”

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Posted 3 years ago

“Very quick shipment.”

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Posted 3 years ago

“Your team at Play It Koi are amazing! I can’t thank you enough for helping me! 🙏 I needed a larger space for my koi and was having lots of trouble finding something until I found YOU❗️I don’t have it set up yet but soon! I’ve been very busy this summer! I will need a new filtering system and would like to purchase it from you! I’ll be in touch very soon! Also, sorry I didn’t get this review off to you sooner❗️😉 Time just flys these days🤣🤣🤣 Again many thanks for your outstanding service👏👏👏”

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Posted 3 years ago

“I love how this company does business”

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Posted 3 years ago

“Always competitively priced and quick to ship. Thanks”

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Posted 3 years ago

“Your service was great and Kelly, who responded to me via email, was most helpful. In that regard I sent an email to her today regarding how I had to force fit my new transformer assembly into my old PondMax filter. I suggested future customers be alerted if they have the older model filters.”

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Posted 3 years ago

“Gave me more plants than I ordered. Any time I order 6 plants I receive more than I ordered. All of the plants look great, and are packaged nicely. Play It Koi will always be the first place I shop for pond plants.”

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Posted 3 years ago

“As always, nothing to complain about customer services, top notch and were able to get me some medications for my sick Koi quickly”

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Posted 3 years ago

“My plants arrived fast & we’re all healthy! I would definitely recommend them. I am very satisfied with my purchase and look forward to buying from them again!”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,678 reviews