Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,176 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant we ordered and has arrived. Thanks for the service.”

Helpful Report

Posted 3 years ago

You are very welcome Nannette! Enjoy the Japanese Primrose!

Posted 3 years ago

“Everything was great! ordering was easy and the products arrived quickly.”

Helpful Report

Posted 3 years ago

As always Jeff, thank you for your continued loyalty and support of Play it Koi! We appreciate you taking the time to share your feedback with us and for being a loyal customer for the last several years! Till the next time, wishing you the best! -Ben & the PIK crew

Posted 3 years ago

“Recommended highly. All transactions have been smooth, and items received have been well packed and in perfect condition, just as expected. I always come to Play It Koi first when I am buying supplies for my pond.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating, Lisa! I'm thrilled to know that all of your transactions with us have been smooth and thankful for your continued loyalty towards Play It Koi as your go-to for all of your pond supply needs. Thanks again for your kind words and the high endorsement!

Posted 3 years ago

“Easy to order, fast delivery.”

Helpful Report

Posted 3 years ago

Thank you for the 5 star rating of Play It Koi, Jeff! We are glad you are pleased with the easy to order system and fast delivery. We hope to continue to serve you in the future for all of your pond supply needs. Till then, hope your finned friends enjoy their new bag of Nijikawa Growth!

Posted 3 years ago

“I wasn’t sure my order would get here in time. Now my fish are happy and healthy again. Super fast excellent service.”

Helpful Report

Posted 3 years ago

Thanks so much, Denice, for the fantastic 5 star rating of Play it Koi! I'm so glad your order arrived in time and that your fish can be happy and healthy again. It's such a great feeling to know we helped! Thank you for your feedback and please let us know if we can help out with any your future pond supply needs. We are here for you! -Ben & the PIK crew

Posted 3 years ago

“Great experience! Would highly recommend for all your pond needs.”

Helpful Report

Posted 3 years ago

“Go to source for koi pond supplies”

Helpful Report

Posted 3 years ago

Thank you, Vincent, for your 5 star rating of Play It Koi! We're honored that you've chosen us as your source for koi pond supplies and that you've been such a loyal customer. We truly appreciate your support and look forward to continuing to provide great products and services to you.

Posted 3 years ago

“Healthy plants shipped super quickly, repeat customer!”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating, Roxanne! We really appreciate your loyalty and for letting us know that your grasses were shipped quickly and in great condition. We are so pleased that you are a repeat customer, and we look forward to continuing to serve you in the future! - The Play It Koi crew

Posted 3 years ago

“Arrived on time and securely packed”

Helpful Report

Posted 3 years ago

Thank you, Jan, for the five star rating of Play It Koi! We're so happy to hear that your order arrived on time and securely packed. We greatly appreciate your support and kind words and hope we can continue to earn your business for all of your pond supply needs in the future. Sincerely, -Ben & the PIK crew

Posted 3 years ago

“Amazing customer service they get right backs to you and very knowledgeable!!!”

Helpful Report

Posted 3 years ago

Thank you so much, Jason, for your 5-star rating of Play It Koi! We are so grateful for your loyalty and truly appreciate your positive feedback. It's wonderful to hear that you've had an amazing experience with our customer service team - they work hard to ensure each customer is satisfied and well taken care of! We look forward to continuing to provide the same great service for you in the future.

Posted 3 years ago

“Hello. The three Japanese Primrose arrived today packaged well, still moist, & wrapped in a way to limit tumbling damage from shipping. I appreciate the earth-friendly shredded & gently wet, crinkled paper. I will save & reuse it. The leaves were slightly bruised from their journey but I immediately tucked them into some damp/wet soil in a bucket to be hardened off (inside/outside) over the next week or so. Still cold here.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5-star rating of Play It Koi! We are glad that the Japanese Primrose arrived safely and were in good condition and especially appreciate you value the earth-friendly packaging as much as we do! We are sorry to hear that the leaves were slightly bruised, but we are glad that you were able to take quick action and tuck them into damp soil. We appreciate you trusting us with your order and are grateful for your kind review Elizabeth!

Posted 3 years ago

“You did great”

Play It Koi 5 star review on 15th April 2023

Helpful Report

Posted 3 years ago

Thank you Adel! We really appreciate your support and the fact that you continue to come back for more. We can't thank you enough for your loyalty.

Posted 3 years ago

“The plants arrived moist and healthy! This is a great source for aquatic plants. Local nurseries are hit and miss so I really like ordering from Play It Koi.”

Helpful Report

Posted 3 years ago

Thank you so much for your 5 star rating, Tye! We're glad to hear that your aquatic plants arrived moist and healthy! We appreciate your loyalty and we're so glad to be your go-to source for aquatic plants each year. Please let us know if we can help you out with any additional pond supply needs as you are just a stone throw away from us. Thank you for being a loyal customer!

Posted 3 years ago

“Working on installing a the new liner this weekend.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating, Shaun! We really appreciate your support and loyalty as a customer these last several years. Good luck on installing the new liner this weekend. Thank you again!

Posted 3 years ago

“Everything went fine. Working on installing the new liner this weekend.”

Helpful Report

Posted 3 years ago

“Excellent service! Great product and fast delivery!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a five-star review of Play It Koi! We truly appreciate it! We are glad that you were pleased with our excellent service, great product, and fast delivery. Thank you again Brandon!

Posted 3 years ago

“You provided a product that I needed and got it to me quickly.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating and for being a loyal customer, Phil! I'm so glad you found the plants & pots you needed and that we were able to get it to you quickly despite being 1700 miles away ;-) We really appreciate your support! Hope we can continue to earn your business for the rest of your pond supply needs in the future. Best, Ben

Posted 3 years ago

“I am very impressed with the floating lettuce plants I received in the mail. The root system was very healthy & were totally clean, no DUCKWEED attached. Thank you.”

Helpful Report

Posted 3 years ago

Thank you so much for your five-star rating of Play It Koi, Nan! I am so glad you were pleased with the floating lettuce. It's wonderful to hear that the root systems were healthy and the plants were free of any duckweed - we try our absolute best to wash everything down before shipped to avoid it. We appreciate your kind words and noticing of the extra effort!

Posted 3 years ago

“Second-time shopper. They were even faster this time around.”

Helpful Report

Posted 3 years ago

Thank you so much for the 5 star rating of Play It Koi, Tom! We are delighted to know that we were even faster this second-time around. We appreciate your support and loyalty and we look forward to serving you again in the future!

Posted 3 years ago

“Order was filled and delivered promptly with clear directions on how to plant my water plants. I would highly recommend this business.”

Helpful Report

Posted 3 years ago

Thank you, George, for the glowing 5 star review! We are glad to hear that your order was filled and delivered promptly and that you found the directions clear too. We appreciate that you would highly recommend Play it koi to your friends. Please keep us in mind for your future pond supply needs as you are just a stone's throw away from us here in WA state. Cheers! - Ben & the PIK team

Posted 3 years ago

Play It Koi is rated 4.9 based on 4,176 reviews