Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered arrived very quickly and as expected. Very pleased with service.”

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Posted 3 years ago

“I would like 10 more creeping Jenny plants Can you just put it on my credit card? Or do I have to reorder Service was great!! Thanks God Bless”

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Posted 3 years ago

“I was really worried that I had ruined my fish pond when I put a cut into it. I ordered this stuff and it worked great! I was so happy I didn't have to buy a whole new liner.”

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Posted 3 years ago

“Great customer service and quick shipping! I forgot to use my discount and Ben took good care of me.”

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Posted 3 years ago

“Competitive prices and prompt delivery. Wish I would have found this place in the spring for the variety of plants available for spring pond landscaping.”

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Posted 3 years ago

“My order is exactly as seen, delivered pretty fast and in great condition.”

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Posted 3 years ago

“Ordered live plants. They arrived very well packages and alive even though temps were 100+ when they came in. Quick shipping too. Will definitely be ordering from play it koi again!”

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Posted 3 years ago

“Plants arrived quickly and in excellent condition. Couldn't recommend this company enough!”

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Posted 3 years ago

“All around great!”

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Posted 3 years ago

“Play it Koi is my go-to for pond supplies! Customer service is always top notch and their selection is excellent!”

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Posted 3 years ago

“You have been very good thank you for your service! A loyal customer!”

Play It Koi 5 star review on 28th July 2022

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“Great resource!!”

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Posted 3 years ago

“I ordered plants 3 different varieties, all of them were very healthy when I received shipment.”

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Posted 3 years ago

“Everything looks good. I plucked off a few yellow leaves, now I just sit back and watch them grow. ;)”

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Posted 3 years ago

“Product worked great. Expensive to shop though.”

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Posted 3 years ago

“Back ordered a free drum and got it three weeks early because someone changed their order. Staff was more than helpful throughout process. Instructions are vague but exactly how it needs to be installed. Took a few weeks for it to remove organics from my system because I had mat filters that I cleaned every other day previously. Water is crystal clear, fish are more active and best of all.. now I just add water to keep up with evaporation. Not saying it keeps me from maintaining system, just that it’s 90% less than it was. The all stainless filter looks amazing and the controller is top of the line with easily programmed functions. You can let it run automatically or run your own program if you think you can get it more efficient. The electronics are easily replaced with any available aftermarket switches making it a no brainer unlike other units ive seen. I would go as far as to say this unit is bulletproof if you are any good at basic trouble shooting. Id definitely recommend freedrum filters to anyone making an investment into this hobby as the top of the line mechanical filtration. That being said, you still need a biological filter on point for any system to work properly. I believe the gravity feed option to be the only useful way for this system to work as intended. Honestly you cannot beat this quality at this price point. I looked long and hard before pulling the trigger on the purchase. I hope this helps someone make a hard decision.”

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Posted 3 years ago

“Ordered sinking koi food. Fish love it. Shipping was prompt, cant ask gor anything more.”

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Posted 3 years ago

“Great Customer Service, Ben and Derek are so kind they answered al. The questions I have and they helped me to have the best product for my pond. Thanks to Play It Koi team for the great service!”

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Posted 3 years ago

“We looked everywhere for replacement "sponges" for our pond filter. This was the only place that had them. Great service and fast delivery.”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,678 reviews