Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,176 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a spillway... Item was delivered faster than I anticipated.”

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Posted 3 years ago

Thank you so much Tim for your 5 star rating of Play It Koi! I'm glad to hear the spillway was delivered faster than you anticipated. We appreciate your loyalty as a returning customer!

Posted 3 years ago

“My arrived quickly. Can't wait to see them summer.”

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Posted 3 years ago

Thanks so much for the 5 star rating, Danann! We're so glad you love Play It Koi. Don't forget to send us some pics come summertime!

Posted 3 years ago

“Great service, wide selection of parts, fast delivery! Thank you Play it Koi!”

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Posted 3 years ago

Thank you, Robert, for your 5 star rating! We are so glad to hear about your experience with us and willinness to share it with others too! Thank you again!

Posted 3 years ago

“My package arrived so fast!”

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Posted 3 years ago

Thank you so much, Kori! We are so glad you enjoyed Play It Koi and thank you for your five star rating! We are also glad to hear that your package arrived so quickly. We value your loyalty, and thank you for being a returning customer!

Posted 3 years ago

“Great. Shipping was faster than I thought.”

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Posted 3 years ago

Thank you Jim!

Posted 3 years ago

“I am super impressed! We ran out of proform-C to treat our freshwater fish and no one sells it in Spokane that I could find. Worried our fish would die of disease we bought here hoping it would get here sooner than any other place (Amazon didn’t even carry it prime, and they only had the gallon version). Arrival date was estimated the 4th, but it arrived 3/31 due to their quick shipping, got it out same day when ordered early afternoon! Upgrading shipping and shipping costs in general were extremely reasonable. Can’t recommend this shop enough!!!”

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Posted 3 years ago

Thank you so much for your 5-star rating Tashjia! We are absolutely thrilled that we can rival the service and prices of the big dogs like Amazon. It's not easy in this day in age, but I'm happy that you were impressed by our quick shipping and reasonably priced shipping costs. Derek, Kelly, and I really appreciate your kind words and your support of local small Washington business. Hoping your fishies fare well through this tough time. best, Ben

Posted 3 years ago

“Received the part I needed and it arrived quickly. Can’t ask for more than that.”

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Posted 3 years ago

Thank you so much, Michael, for your excellent 5-star review of Play It Koi! We're so glad to have exceeded your expectations by providing quick service and the part you needed. Your satisfaction is very important to us and we really appreciate your support.

Posted 3 years ago

“I was very happy with the prompt E-mail responses for my questions.”

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Posted 3 years ago

Thank you for the wonderful 5 star rating, Kevin! I'm so glad you are pleased with our responsiveness. I appreciate your kind words!

Posted 3 years ago

“Excellent communication, plants packaged very well and arrived in good condition. Thank you!”

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Posted 3 years ago

Thank you so much for this amazing 5-star rating Heather! We really appreciate it. We are delighted with your review and so glad to hear that the plants all arrived in great condition. Enjoy and thank you!

Posted 3 years ago

“Despite being a loyal customer, I bought plants last year from a store that helped me with a repair. Those plants never flourished and they were more expensive. I learned my lesson and will only buy from PIK from now on. In addition, they teach me the genus and species of my plants.”

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Posted 3 years ago

Hey Joe - all good my friend! We appreciate your loyalty and are so glad to hear that you've had such a positive experience with us. It's great to hear that we are your GO-TO now for all pond supplies (Including pond plants) from here on out and we will strive our best to continue to keep your continued loyalty. We appreciate you! Wishing you the best! Ben

Posted 3 years ago

“Great service. Arrived earlier than expected and any messages are answered quickly. Would definitely order again”

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Posted 3 years ago

Thank you so much, Shelley, for the amazing 5-star rating! We appreciate your kind words about our service - it's the best feeling to know that orders are surpassing your expectations. We really appreciate the feedback and thank you for being a returning customer! best, Ben

Posted 3 years ago

“I've been a Play It Koi customer for years now. They have great prices, quality merchandise and quick shipping. My latest order was for water hyacinths. Last year I found a "bargain" for water hyacinths and was disappointed when they never reproduced the way I was used to. We spent the entire summer with the same wimpy starter plants I had ordered. This year I am back with Play It Koi. It might cost a little extra, but having healthy plants is worth it. I look forward to those big green floating circles in our pond and so do our fish.”

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Posted 3 years ago

Lucinda - OMG! Thank you for your kind review and congrats on being one of our first 100 original customers from 10+ years ago! YOU ROCK and will always hold that special place for us - a favor that we can likely never repay for your support. However, I personally remember coming to your house, meeting your family and finned friends, testing your water, and helping you out. Wow! how time flies! Anyhow, thank you so much for the 5-star rating and continued support! We appreciate your loyalty and are so glad that you are enjoying our products and service. We look forward to continuing to serve you! best, Ben

Posted 3 years ago

“I enjoy buying from PlayItKoi. It's worry free. I told my friend and he asked me to buy this for him.”

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Posted 3 years ago

Thank you, Minh, for the amazing 5-star rating and for being a loyal customer of Play It Koi. I'm glad you find the buying experience with us worry-free, and thank you for sharing us with your friends (finned & no finned). he he. We appreciate your kind words and look forward to continuing our relationship. best, Ben

Posted 3 years ago

“Very good”

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Posted 3 years ago

“Always incredibly helpful!”

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Posted 3 years ago

“Very timely received. Thank you.”

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Posted 3 years ago

“Very helpful!”

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Posted 3 years ago

Thank you so much Mary for your 5 star rating of Play It Koi! We appreciate that you found us very helpful and thank you for being a loyal customer.

Posted 3 years ago

“Order processed quickly. Price was very competitive. Arrived in good shape. All the right ingredients to a happy business transaction 😁.”

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Posted 3 years ago

Thank you so much Joe for your 5 star rating of Play It Koi! We are delighted that you had a great experience with us - Order processed quickly, price was very competitive, and the item arrived in great shape - all the right ingredients for a happy business transaction! We truly appreciate it!

Posted 3 years ago

“Very happy with your service.”

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Posted 3 years ago

“Grrreaaate customer service...quick delivery”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 4,176 reviews