Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,982 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,982 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 25th June 2026

826

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent delivery and freshness of plants...even to Arizona's 110+ heat!!!”

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Posted 3 years ago

“Great little pump protector. Just the right size for my small pond. It is so nicely constructed too!”

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Posted 3 years ago

“Our order arrived very quickly and was exactly what we were looking for! Very pleased!”

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Posted 3 years ago

“Good communication. Quick shipping.”

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Posted 3 years ago

“Way better than Amazon Each delivery has been great”

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Posted 3 years ago

“Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund”

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Posted 3 years ago

Hi John, Our goal is long-term, repeat customers and I'm sorry that you felt things could've been more clear in this instance. I did review the description of the purchase and it does appear to be clear that what you ordered is just a replacement bulb (which needs replacement every 12-14 mos), but I do think adding your public review to the listing will also help others from making that same mistake. Thank you. Lastly, while you may personally be better off just hanging onto the bulb as all UV bulbs need to be replaced every 12-14 mos anyways, we would be happy to accommodate a return request for the new, unused, and in original packaging 30 days of purchase If this is your desire. You will find return instructions here: https://playitkoi.com/policies/refund-policy Thanks, John and sorry that this first purchase didn't go as you expected. - The PIK crew

Posted 3 years ago

“I received my order very quickly and it's perfect and exactly as described plus made of good quality materials.”

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Posted 3 years ago

“Haven’t had time to see how the product works, but the customer service was the best. Very helpful. Returned my calls, with much patience I surely would use them again and highly recommend them”

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Posted 3 years ago

“My lands were delivered as promised.”

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Posted 3 years ago

“Pond plants arrived in great shape. Can't wait to see them grow. Company has excellent customer service!”

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Posted 3 years ago

“Excellent product at competitive pricing. I now own 4 Hakko air pumps. I can not find any other air pump that put performs.”

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Posted 3 years ago

“You all did great and my pond filter and fish are happy too!”

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Posted 3 years ago

“Excellent koi food and Excellent seller. Thank you Roger”

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Posted 3 years ago

“Great plants, quick response.”

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Posted 3 years ago

“Thanks for shipping the plants quickly. There was some confusion about supplies available, but when I called, that was fixed and they are in the pond now. Best, Kory”

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Posted 3 years ago

“Ben, Thank you for the prompt, quality service on my recent order. I'll be back for future pond needs. I'm "hooked". Again, thank you. Jon Marshfield, MO”

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Posted 3 years ago

“This is my second year purchasing plants for my tiny pond, and it's the second year that I'm completely satisfied with my purchase. The plants are always so will packaged and healthy, and always arrive alive! They will always be my go-to!”

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Posted 3 years ago

“I love these floating planters. Not only to they keep my koi from destroying the water hyacinths and lettuce, but they provide easy access to water for the small birds as well.”

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Posted 3 years ago

Aww and a cute birdy too! You can't get any better than that Cathie! thanks for brightening my day!

Posted 3 years ago

“I’m only giving you a three for now because I haven’t had time to put it in yet hoping to this weekend end an then I’ll let you know what I think an possibly send a pic when I’m done. Ok. But you were very prompt on the delivery”

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Posted 3 years ago

Thank you Lincoln! hoping this weekend treats you well and looking forward to victorey pics! Also, glad to hear we were so prompt on delivery for you. Wishing you the best! - Your finned & friendly PIK Crew

Posted 3 years ago

“Play It Koi is the best! You will not find a better place for supurb customer service. They fill your order immediately & send it off to you right away. Plus, their prices are the best. I have been using them for my koi pond needs for years now & have always been completely satisfied. Give them a try, like me, you'll be glad you did. It will be your "go to place".”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,982 reviews