Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,176 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taking on an overly complicated project and the team took the time I needed to make sure I was going to do it right. One stop pond shop!”

Helpful Report

Posted 4 years ago

“Play it Koi is my go- to place for all my pond needs. Love their selection, fast shipping, and excellent customer serivce”

Helpful Report

Posted 4 years ago

“Derek spent 30 min on the phone explaining the pros and cons of various pond plants. Extremely helpful!”

Helpful Report

Posted 4 years ago

“Easy transaction. Fast shipping. Thanks!”

Helpful Report

Posted 4 years ago

“Quick response and shipping. Item is as described.”

Helpful Report

Posted 4 years ago

“It is so nice to be able to discuss our pond needs with experts before we make our purchases. Thank you, Play It Koi, for your services!”

Helpful Report

Posted 4 years ago

“Hyacinths were healthy and big when delivered”

Helpful Report

Posted 4 years ago

“Wonderful! I just received my first purchase in general, and not only did everything arrive on time, but my plants were packaged with utmost care and arrived in great health. I will definitely go here from now on for any of my pond needs!”

Helpful Report

Posted 4 years ago

“My order was simple but necessary. I needed to replace a section of 1 1/2 inch PVC tubing. I ordered a 50 ft roll and didn’t expect it to arrive until Saturday. Well, to my surprise the roll was delivered today, Thursday! You can’t expect faster service as well as a quality product.”

Helpful Report

Posted 4 years ago

“Please stop contacting me. The website, buying process, and plants are amazing but you have spammed me with so many text messages, emails, and I don't need all of that. Please stop contacting me. Your plants and website is amazing overall.”

Helpful Report

Posted 4 years ago

“Wonderful fast service and a super good filter. Our pond occupants are so happy”

Helpful Report

Posted 4 years ago

“Very pleased with my purchase. Thank you!”

Helpful Report

Posted 4 years ago

“Excellent customer service and fast shipping. Purchased a second fish barrier so my plants can float in my Koi pond safe from the Koi. Linda Parker”

Helpful Report

Posted 4 years ago

“I found what I needed at a good price and it was shipped fast! Plus, there was good communication letting me know when the item shipped with the tracking number! What else can you ask for?❤️ Thanks!”

Helpful Report

Posted 4 years ago

“Service here is EXCELLENT! I love how knowledgeable the staff is here, and that I can call and talk to someone so easily! Play It Koi is my go-to for all my pond supplies!”

Helpful Report

Posted 4 years ago

“Everything was good”

Helpful Report

Posted 4 years ago

“WOW! Working with the Play It Koi team has been truly outstanding! They really took the time to fully understand my (very complicated) pond project and helped make sure I got all of the right parts! I won't be shopping for pond supplies anywhere else. Thank you!”

Helpful Report

Posted 4 years ago

“Plants arrived with no problem and we were able to put them in our pond. The salamanders took to them right away. Next will be the introduction of koi but because of the winter cold, we will have to move them to a more warmer climate.”

Helpful Report

Posted 4 years ago

“They stand behind their products, great customer service, thank you”

Helpful Report

Posted 4 years ago

“Great plants and they arrived on time.”

Helpful Report

Posted 4 years ago

Play It Koi is rated 4.9 based on 4,176 reviews