Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.53

4.5 Rating 13,834 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and prompt delivery.”

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Posted 2 years ago

“Cost of delivery is only thing stopping me giving a 5* rating”

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Posted 2 years ago

“Good service item delivered as promised at a great price”

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Posted 2 years ago

“Goods received in packaging which appeared to be 'well travelled' and rather battered. One component part was bent and badly assembled, some looked unfinished, and the main unit had a router height lock which did not work. Currently I am waiting for a collection (sometime today) to return the item for somebody else to discover the same issues and eventually I MAY get a replacement, but apparently only if they agree with my own findings. The item had been opened and repacked previously so the condition of the contents should have been noted and marked as DO NOT SEND OUT, rather than WE'LL SEE IF WE CAN GET AWAY WITH IT. Not really too impressed with Power Tools Direct.”

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Posted 2 years ago

“Quite excellent service! The set of chisels I wanted was very reasonably priced and was delivered within a couple of days - much more quickly than I expected! They arrived well packed and in good condition. I should be very happy to buy from Power Tools Direct again.”

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Posted 2 years ago

“Very prompt service”

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Posted 2 years ago

“I wish I could leave a good review but unfortunately...... I placed and order, paid for express delivery and waited! Order did not arrive so I chased and recieved an email with a tracking number (for half my order). I chased again and asked to be called.....got another email. Contacted them a third time, again asking for a call.....surprise, surprise, another email. Oops, we don't have your order in stock so we held it back! I lost several days work waiting for materials that they didn't have in stock but still took my order and accepted my payment. I had to compensate a very unhappy customer, who quite rightly thought I'd hopped off to another job (until I showed him my emails), lost time and obviously money but at least PowerTools said sorry so I guess that makes it all better!”

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Posted 2 years ago

“Item arrived on time and all as it should be *”

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Posted 2 years ago

“First class product but delivery is expensive”

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Posted 2 years ago

“Item was as described , however delivery was a bit sketchy, but would use them again.”

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Posted 2 years ago

“No problems, kept informed of delivery details .... well packed ... good price ... unopened as it is a Christmas present.”

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Posted 2 years ago

“Pleased with item, delivery and communications Thanks”

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Posted 2 years ago

“Brilliant thanks”

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Posted 2 years ago

“good price and prompt service”

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Posted 2 years ago

“Good company good quality order muck folk for my dad’s birthday which he loves but was let down miserably br DHL delivery service it didn’t arrive on time the first attempt the driver couldn’t find the address and the next two attempts was just returned to the depot it got delivered on the fourth attempt but after my dad’s birthday very disappointed in DHL”

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Posted 2 years ago

“A very quick service and delivery of their product. Many thanks :^)”

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Posted 2 years ago

“Goods have not arrived and follow up e mail still waiting to find out where they are”

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Posted 2 years ago

“Product is fine but delivery took too long”

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Posted 2 years ago

“Order arrived within 24 hours cant ask for better than that”

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Posted 2 years ago

“You only really find out how good a supplier is when something goes wrong. In this case, one item was out of stock at first but this item was quickly and efficiently supplied and despatched very promptly. This amounts to really good customer service and therefore warrants a five-star score.”

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Posted 2 years ago

Power Tools Direct is rated 4.5 based on 13,834 reviews