Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.56

4.6 Rating 13,506 Reviews

94 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

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“Very pleased with the service.”

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Posted 2 years ago

“Second order through PowerTools Direct. Both have been excellent. This time ordered sealant, it arrived on time and very well packaged.”

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Posted 2 years ago

“Great service fast delivery”

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Posted 2 years ago

“Excellent service, clamps were exactly as specified. Delivery was spot on, timely and courteous”

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Posted 2 years ago

“I placed an order for sds drill which did not get processed, power tools direct credited my card but did not notify me by email to say that the order was not going to be fulfilled. This is extremely poor service I had an engineer waiting on this sds drill for a job and I didn’t know it had been cancelled for whatever reason until I checked my credit card statement. It appears you cannot rely on this supplier for urgent or important jobs.”

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Posted 2 years ago

“Awful service. I placed an order on Monday 6th March 2023 for products are and we’re advertised as in stock on the website. I paid extra for the express delivery as I needed the products for a project but I still have not received my order and customer service are unable to provide me with an update. To add to this, I was not informed that my order has experienced delays, I had to chase myself after days with no update. Today is the 18th day waiting for an order which I paid to be delivered within a couple of working days.”

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Posted 2 years ago

“Great prices, exceptionally quick delivery. Well pleased.”

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Posted 2 years ago

“Very poor service from start no stock charged nearly 9 pound delivery 7 days later still not received all my order do not use this company far better service out there Will never recommend or use again avoid 100%”

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Posted 2 years ago

“Very easy to order on-line and excellent service. Delivered the day after the order was placed.”

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Posted 2 years ago

“Good service, prompt delivery.”

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Posted 2 years ago

“received when stated easy ordering”

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Posted 2 years ago

“Advertise stock they don’t have”

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Posted 2 years ago

“the order arrived promptly”

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Posted 2 years ago

“I have used Power Tools Direct several times and have been pleased with their range of products and overall service.”

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Posted 2 years ago

“Arrived early very well packed,would use again.”

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Posted 2 years ago

“Bought bow saw blades. Prompt delivery. No issues.”

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Posted 2 years ago

“Goods showed available to buy, two days after purchase was informed goods out of stock”

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Posted 2 years ago

“I am still waiting for goods that should have been delivered between the dates of 17th-20th March. Customer service support is zero. I would think twice about ordering anything thru this company unless you are prepared to wait and put up with non existent Customer Service Support”

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Posted 2 years ago

“The products I ordered were showing as In stock, when my parcel didn't arrive I emailed, got a response saying it hadn't been dispatched yet, then the following day a refund on all products saying one item had been discontinued. I paid express delivery as I needed the items quickly.”

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Posted 2 years ago

“Waited 3 weeks never arrived emailed, given choice off wait or return money. Money returned in 3 days, ordered from Zoro arrived in 3 days I know where I am going next time.”

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Posted 2 years ago

Power Tools Direct is rated 4.6 based on 13,506 reviews