PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website is very easy to use, delivery is always on time and returns/refunds are quick and easy”

Helpful Report

Posted 5 years ago

Hi Georgina, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Everything went smoothly.. little wait on processing but still in normal range.”

Helpful Report

Posted 5 years ago

Hi Sara, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“My order came in super quick. When i received my item and tried it on, I was obsessed with the quality of it. Will be buying a lot more from this website.”

Helpful Report

Posted 5 years ago

Hi, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Alex

Posted 5 years ago

“Amazing how easy it is to buy and how fast the delivery is. I recommend this web for all young sexy ladies out there searching for not expensive styles.”

Helpful Report

Posted 5 years ago

Hi Stephanie, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 5 years ago

“Loved everything and was great quality!”

Helpful Report

Posted 5 years ago

Hi Malinda, Thanks so much for your positive feedback. Have an amazing week. Alex

Posted 5 years ago

“My fav shop”

Helpful Report

Posted 5 years ago

Hi We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Delivery arrived on time and I was so pleased with my purchase. It was exactly how it looked in the photo”

Helpful Report

Posted 5 years ago

Hi Eleanor Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“I literally only get my tops and dresses from here 🥰 they fit me so well and are sooooo cute”

Helpful Report

Posted 5 years ago

Hi Essence, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“I am obsessed with pretty little thing and I always get my parcels on time and everything received is so gorgeous! Very happy customer x”

Helpful Report

Posted 5 years ago

Hi Sophie, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 5 years ago

Hi Sophie, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 5 years ago

“I ordered two dresses that I love so I didn't need to make any returns.”

Helpful Report

Posted 5 years ago

Hi Monica, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“They are fast and delivery is definitely quick too”

Helpful Report

Posted 5 years ago

Hi Samantha, We’re happy you’re happy. Come hit us up again soon Alex

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Amazing customer service. Very prompt responses and immediately solved my problem! Quality customer service by Caitlin. :-)”

Helpful Report

Posted 5 years ago

Hi Daisy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 5 years ago

“The contact us service was amazing, so helpful! Caitlin was so polite and helpful”

Helpful Report

Posted 5 years ago

Hi Leah, Happy we helped you out. Keep checking out our New In to stay up to date with what’s new. Alex

Posted 5 years ago

“I love any outfit i have ordered from your website and the next day delivery service is always so efficent keep up the good work guys.. cannot wait till.my next purchase”

Helpful Report

Posted 5 years ago

Hi Suzanne, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“The order was on time and fit perfectly!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“good sizing, good quality and overall amazing website”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“first time buying and definitely won’t be the last ,absolutely loved the dress and so happy was high quality and not cheap fabric thank you so much”

Helpful Report

Posted 5 years ago

Hi Linda, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Great dress! Inexpensive with fast and efficient service,”

Helpful Report

Posted 5 years ago

Hi Serena, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“I’ve never had so many compliments in my life about a clothing item . Every one , short , tall think and slender wants my skirt”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Price and quality is amazing, fast delivery service. Amazing all round.”

Helpful Report

Posted 5 years ago

Hi Nadine, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews