PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great experience so far. shipping and also returns”

Helpful Report

Posted 5 years ago

Hi Nadine, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“Great customer service from Jessika at PLT, Hermes left my parcel outside my front door and it was stolen before I got home. My order was reshipped by PLT within 48 hours.”

Helpful Report

Posted 5 years ago

Hi Lisa, I'm so sorry to hear that your parcel was stolen and glad that Jessika got items reordered for you! If there's anything else you need help with, drop us a message anytime. - Shahbaz

Posted 5 years ago

“Been very pleased with the goods I have ordered, the delivery and had no problems with any item I have ordered, good quality clothes and would recommend Pretty Little Thing such a wide variety of clothing to suit my everyone.”

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Posted 5 years ago

Hi Lee-Ann, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 5 years ago

Hi Lee-Ann, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 5 years ago

Hi Lee-Ann, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Fast shipping and delivery, true sizes and good fabrics”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 5 years ago

“Easy to order Great prices”

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Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Delivered good quality and earlier than l expected”

Helpful Report

Posted 5 years ago

Hi Shuntell, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Easy to order always have new stock daily. Quality of clothes is amazing I have ordered so much of stuff off here and don’t really shop anywhere else now”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Alex

Posted 5 years ago

“Service great. Loved the blouse I bought and a great price.”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Every purchase I made I’m 100% happy with the sizing and description model and style of the it’s.. will continue to shop with pretty little things and will recommend to anyone! Great stuff x”

Helpful Report

Posted 5 years ago

Hi Hulya, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“After I had bought an order of Fashion Nova clothes over last summer I switched to buying my clothes from Pretty Little Thing. I feel as if the quality is much better and the clothes are much more practical to wear every day. The customer service is great and I have had no missing clothes when delivered. The prices of clothes are great especially when they have a 50% off discount. The only con I have discovered is that one time I was not at my house to sign for the package and it was sent to a mail distributor by my house. It was not super far but it was an inconvenience since it’s just a package for clothes, I hope they can change this so they can just drop it off by my door next time.”

Helpful Report

Posted 5 years ago

Hi Kate, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Alex

Posted 5 years ago

“Quick service and fab clothing”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Love all my clothes I've purchased from plt. Never been disappointed.”

Helpful Report

Posted 5 years ago

Hi Candice, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Love all my items recently purchase , all arrived at a reasonable time! Also I got all of my purchases on sale !!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 5 years ago

“Exelent 👌”

Helpful Report

Posted 5 years ago

Hi Jarklin, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“I’m quite new to PLT I don’t really online shop unless I can return to store. Its hard to find a decent fit on things for me so I tend not to do the online shops. I’ve only ordered from PLT a few times but I can honestly say I love it! The free returns is amazing and it’s easy there’s always loads of local shops to return to like post office etc. They also give you a selection of reasons of why your returning I quite liked that too.. the best part is you don’t have to print anything they give you a free label that you stick over the one your package originally came with. Like come on! Easy easy easy! Prices range of corse but are decent for the quality of clothing. There’s thousands of different styles to choose from too and I like that they have similar things with different sort of tweeks to them to make it right for you. I haven’t had to speak to customer services as of yet which is obviously a good thing! All round good review from me. Pretty little thing I am impressed and will definitely be shopping again.”

Helpful Report

Posted 5 years ago

Hi Roxanna, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Alex

Posted 5 years ago

“Always happy with my purchase from PLT. Size is always true to what it says. Theres so much to browse online its so hard because i want it all ha.. I have bought the 1 year next day delivery as its an offer you cant refuse!! Just LOVE everything about PLT. Think PLT is the future. Kara xoxo”

Helpful Report

Posted 5 years ago

Hi Kara, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 5 years ago

“I love pretty little thing. Customer service 10/10 Price 10/10 Delivery quick and fast if you pay for next day delivery. Refund 10/10”

Helpful Report

Posted 5 years ago

Hi Diana, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Alex

Posted 5 years ago

“Love PLT, perfect outfits for every occasion! Fast delivery and you can track your order.”

Helpful Report

Posted 5 years ago

Hi Imogen, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“The clothes is good quality At a small prices and the shoes too I choose the delivery on 24h for one year and even the Sunday I have my order unbelievable just love pretty little thing”

Helpful Report

Posted 5 years ago

Hi Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“the service is fairly good for an online website and I always find what I'm looking for. occasionally the tops can be a little see through but I found this was very rarely the case. I have never had the need to return or exchange a single purchase.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews