PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quick delivery”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“I received my swimsuit super quick and it's such a good quality! True to size! Love it!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Refunds are easy and keep you updated, always comes next day with my royalty postage (so worth having) and I LOVE that they send you little freebies 😭😭”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“Love my clothes❗️Shipping was fast and came earlier than expected”

Helpful Report

Posted 5 years ago

Hey Kalyn, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“Always perfect!! Good delivery and amazing clothes!!!”

Helpful Report

Posted 5 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“Always delivered on time”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Always get orders on time. Always get refunds correctly and there’s always a discount code!!!! Love PLT”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“I always get my package on time. The customer service is brilliant and they resolve my issues promptly. Thank you and I will defiantly be spending more money with you”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Pefect little jacket....very happy will buy in the near future...”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Glad to hear you loved your haul. Thanks Usman

Posted 5 years ago

“I always get my package earlier then the expected delivery date with standard shipping! I love PLT its my new favorite store. The clothes always fit me perfectly and the quality is amazing!”

Helpful Report

Posted 5 years ago

Hey there, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Chris

Posted 5 years ago

“Everything was really great quality. Love the packaging. Everything fits really nice. I will be doing a video on the things that i got. I am just waiting for one more package that i just ordered. I am a youtuber and i can't wait to do a tryon haul. Check out my youtube channel @Alainna'slife. Happy Holidays”

Helpful Report

Posted 5 years ago

Happy holidays Candice! Looking forward to your video, hope you like the new haul! Come hit us up again soon. Chris

Posted 5 years ago

“♡it fast delivery price great”

Helpful Report

Posted 5 years ago

Hey Reyna, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Chris

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Everything came on time and they told me what was happening every step of the way! Better than I thought it would have been.”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you loved shopping with us and you had a great experience. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“just a lifesaver”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Excellent value for money. Always arrive quickly and look great. Thank you.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Very fast and reliable, got the right order and very easy to take back clothes and it’s free if you take it to your local Asda.”

Helpful Report

Posted 5 years ago

Hi Sophie, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Never had a bad experience with PLT! Always get my parcel and if i need to return anything, i’ve always got my money back! Royalty delivery has been worth it 1000%”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Service was quick and easy. And kept informed of delivery.”

Helpful Report

Posted 5 years ago

Hi Janey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“PLT is my life! I love it 😍”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“everything about PLT is amazing, there’s almost always discounts and sales on so you’re getting so much for your money! only had to return a handful of times but the people are so friendly and make sure you understand the process 100%!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews