PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“... excellent service ... ordered, paid for and delivered to separate address in just a couple of days ... cheap throwaway fashion ... excellent value for what it is ...”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Love my outfits great quality and good value for the money and I received my order very quickly I would definitely recommend pretty little things Iam so happy with my orders”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Brilliant site my daughter and nieces always buy clothes from this site and are always happy with them great customer service for refunds”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“Amazing price,delivery,returns could be quicker refunds”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“One of my favourite sites, always true to size, great quality at great prices!! 5 stars from me!!!”

Helpful Report

Posted 5 years ago

Hey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“Received my package in 5 business days.”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“I love there clothing it’s beautiful and fits well. I love the colours of the dresses and their patterns. The prices are good 👏🏻🙌🏻🙌🏻🙌🏻🙌🏻”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“❤❤❤❤ I ordered a jumpsuit for my daughter's birthday. It was perfect and she loved it!!”

Helpful Report

Posted 5 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“The sale was great, I was able to buy things and treat my self to things I usually wouldn’t based on the price and being able to afford it. The quality is also amazing! X”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“Order was correct. Size was right. Delivery was fast.”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Brilliant service great quality well done definitely recommend and will buy from here again xx”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“Love plt always great prices customer service and always have new stock the sizing is fab”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Came earlier than was expected and all the items were exactly like we thought”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Have an amazing week. Thanks Usman

Posted 5 years ago

“For the price, the clothes I've purchased, so far, are pretty good quality. I've had to return a few items as sizing seem small, but now know to order a sized bigger. The returns process is really simple and straightforward and refunds have happened within a few days. What's not to like?”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“PLT has never let me down! When I thought I shipment was lost they contacted me within 4 hours and resolved the issue immediately. I shop from here pretty frequently (monthly) and have truly never had any issues. Delivery is super fast and customer care is on point.”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“They are efficient and know fashion.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Bought a couple of Christmas presents, all high quality and quick delivery. Delivery to drop off points would be a great extra service”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“Amazing don’t order from anywhere else — everything is always great and delivery super fast”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“Great service, amazing clothes and value for money. PLT is my "go to" whenever I need/want new clothes.”

Helpful Report

Posted 5 years ago

Hey, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“First time using PTL, I really loved the product and had no problem with the service. Delivery was quick which I loved too.”

Helpful Report

Posted 5 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews