PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The making of the clothes is amazing. The delivery time aswell is just outstanding, even if I’m ordering in a rush for an outfit I know I’ll get it in time. You’ll never be let down by this company. Always my first go to for an outfit.”

Helpful Report

Posted 5 years ago

Hi Michaela, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Prices are good, quality is brilliant, customer service was good, delivery is fast and returns are really easy as I could just drop off at my local asda store.”

Helpful Report

Posted 5 years ago

Hi Katie, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Great!! Love love love!!!”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“"Fast Delivery and the Jewellery looks good" I ordered Jewellery for my daughter for Christmas. The order was delivered really quick, even though i didn't pay for a quick delivery. The jewellery looked good and was on offer.”

Helpful Report

Posted 5 years ago

Hi Nic, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“always a deal on which makes me want to buy something x”

Helpful Report

Posted 5 years ago

Hi, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Love PLT great quality and fast delivery 📦 🚚”

Helpful Report

Posted 5 years ago

Hi Holly, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“loved my outfit! So many compliments”

Helpful Report

Posted 5 years ago

Hi Azra, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Lovely fit, fabric and good in.parcel”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I am in loveee with this brand, I love they have cute clothes in size 12.. and it’s true to size!! and for the most part always have the size and item available! I have never had an issue w the shipping yet, items arrived a little before PLT estimated time frame.”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I love my orders and they arrive on time”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“My order arrived quicker than expected. The earrings were in perfect condition.”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Package came very quick packaging was cute the clothes are super comfortable”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“PrettyLittleThing is my favourite place to buy clothes and the items fit so well.”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do Thanks Usman

Posted 5 years ago

“Excellent value for money and fits so well”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“very Happy with PLT and how professionally they have dealt with the issue I had with the delivery. Efficient and professional service. Well done PLT! That’s the way forward in providing great customer service. Thanks Aga”

Helpful Report

Posted 5 years ago

Hey, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“Everything is awesome and legit.No china s**t.Good quality for the low prices.Shoes are also great . Fast shipping .”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“Just joined ordered quite a few things fast delivery and very well presented”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“Order always comes when they say. The clothes fit true to size. I love it!!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“I’ve shopped PLT so many times & never a let down. Love their clothing!”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Great service. Great products. Lovely fabric”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews