PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got some great bargains. Delivery came earlier than than stated so that was brill. All clothes true to the picture and accurately sized. This was my second order and Will now be my go to online order shop for outfits when I can’t get to the shops ! Fab!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Just started shopping from PTL. Prices are great. Had no problem with delivery. Just loved it. Thank you”

Helpful Report

Posted 5 years ago

Hey Em, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Order from here often- never had any problems with prices or delivery. Always a go to place for shopping for me💜”

Helpful Report

Posted 5 years ago

Hey Sarina, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“I've been a royalty customer for afew years now and I've only ever had 1 issue ( lost shoes) was sorted out and I was refunded in the same day with a 30% off coupon.. I recently just ordered over this black Friday but got an email to sayin my next day delivery for a year will be a 72 hour thing. Sometimes I find the sizing to be abit off but overall I love PLT and there quick service. Will continue too buy here. Your clothes are fab! ❤❤❤”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Had no problems with my purchase and delivery. Thank you.”

Helpful Report

Posted 5 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“I love the products everything”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Quality and sizing always perfect I am a size 14 everything always fitted perfectly. Pricing amazing not too expensive and always have a sale... I have experienced returning an item never a problem and refund received within 6 days”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Everything was perfect!”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Heather responded to my enquiry around 10 minutes after I had sent it. She apologised for the delay in my parcel, refunded me my original delivery charge and was also able to find an update on my parcel and when it’s due to be delivered and sent me over a tracking link. All in all a happy and satisfied customer, I understand there are sometimes delays so glad it’s only a day late!”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. Thanks Usman

Posted 5 years ago

“Excellent delivery service. Vip is the best. Love my look and so afford always an offer in hand. Love everything about PLT”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Quick shipping, sizing just as described! Awesome quality! Couldn’t be better! Never had any problems! Will shop again 💕”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“Love the things the sell, I order off here all the time I love the hoodies and sweatshirts”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“Ordered a oversized sweatshirt loved it and delivered within 2 days”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“Shipping was quick. Quality was good and returning what didn’t work for me was extremely easy...”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“I’m absolutely in love with the pieces I’ve recently gotten and the quality for the price is outstanding! And with all the discounts I have shopped there way more than I should do 😂”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“At first i was disappointed by my parcel being undelivered but as soon as i let the PLT help team know of my situation my parcel was delivered within a very short time period of less than 4 days! All thanks to Mia, Leah, Holly H , Sophie B, Hass and Zee☺️ I would definitely recommend Pretty Little Thing!!”

Helpful Report

Posted 5 years ago

Hey, Glad we helped, we know you’ll have looked unreal in your new outfit. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“Good prices, perfect fit”

Helpful Report

Posted 5 years ago

Hey, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. Thanks Usman

Posted 5 years ago

“Very prompt delivery. Items as described. Very reliable.”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. Have an amazing weekend. Thanks Usman

Posted 5 years ago

“Their range of fashion is designed for everyone no matter what your shape, size or height is, which is what I love. If you see something in a petite or tall you will find in a plus or shape, and their style of clothes is fashionable for everyone and I’m in my large 50’s.”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“This is my first time ordering something from Pretty Little Thing and I love it ! It came super fast and my outfit is quality made !! I will be back !”

Helpful Report

Posted 5 years ago

Hey Alecia, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews