PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the purchase’s I have made from this online store, 😍 the quality is always really good, always delivered fast and fits very accurately, (actually produces my size of clothing) I’m typically a size 4 and find it really difficult to buy clothes online, a lot of websites I’ve looked at don’t do a large amount of a petite range but pretty little thing does!! Would definitely continue buying from here! ❤️”

Helpful Report

Posted 5 years ago

Hi Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Alex

Posted 5 years ago

“The website and ordering are easy to use”

Helpful Report

Posted 5 years ago

Hi Alison, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“loved it, clothes are good quality and the delivery time was so fast !”

Helpful Report

Posted 5 years ago

Hi Mia, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Always found efficient service. Goods of good quality wash we'll have no complaints. So far had no returns”

Helpful Report

Posted 5 years ago

Hi Liz, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Alex

Posted 5 years ago

“Delivery was swift. Packaging wasn’t damaged.”

Helpful Report

Posted 5 years ago

Hi Emma, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Alex

Posted 5 years ago

“Everything came in one piece and quite quickly”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. Alex

Posted 5 years ago

“Fast delivery, great quality on their clothing. Even do one of the pieces didn't fit but everything else is worth the price. Will def. use them again.”

Helpful Report

Posted 5 years ago

HI Jessica, Thanks for the positive feedback and glad to hear you'll keep shopping with us. As for the item that doesn't fit quite right, you can return this back to us and we'll cover the cost of returns. I've sent you a private message with more info. - Shahbaz

Posted 5 years ago

“My delivery was quick & on time I love the boots I purchased & want to buy another pair when you have my size restocked”

Helpful Report

Posted 5 years ago

Hi Amanda, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Great service all round. We have had a few weddings recently and ordered a lot of dresses for choice so delivery man was back and forward like a yo-yo...next day delivery always in time slot and very pleasant man. Returns very easy and money refunded very quickly. Prices are fab and so are the choice of clothing. Very happy shopping with PLT”

Helpful Report

Posted 5 years ago

Hi Lynda, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Clothes looked and fitted as they did in the picture, delivery was on time, good quality”

Helpful Report

Posted 5 years ago

Hi Elle, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Always been over the moon with my orders. Amazing quality, great sizing and good delivery! Great prices for amazing fashion!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Always top quality and top fitting clothes for such a great price Have also found collections fit amazing”

Helpful Report

Posted 5 years ago

Hi Charlotte, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Perfect on all”

Helpful Report

Posted 5 years ago

Hi, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Always been over the moon with my purchases. Amazing quality and good sizing. Always great prices for quality fashion! In love, my #1 clothes store!”

Helpful Report

Posted 5 years ago

Hi Shan, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Thank you! Reasonably priced, cute dress and exceptionally fast service!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Perfect fit!”

Helpful Report

Posted 5 years ago

Hi Gabi, Glad to hear the items fit perfectly. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Always impressed with the quality of items I receive and 9 times out of 10 I keep what I buy. Can’t knock plt with the next day delivery this is the second year I’ve paid for it and not once have they not delivered my parcel the next day :)”

Helpful Report

Posted 5 years ago

Hi, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“I love everything about prettylittlething! The delivery is very fast, every clothing is so well done and not trashy or damaged and the price is everything!! so affordable❤️❤️”

Helpful Report

Posted 5 years ago

Hi Jana, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Amazing quality and very quick delivery”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“My items arrived quickly and they were of a decent quality. I was very pleased with my jumper dress - was bigger than I thought it would be and could have ordered a size down.”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews