PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy from here a lot. Delivery always on time and returns simple and never have any issues. Sometimes clothes can look cheep but 90% of the time good quality.”

Helpful Report

Posted 5 years ago

Hi Amy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. Alex

Posted 5 years ago

“Great price for amazing quality jumper, sizing was a bit off for my jumper but was only the head hole and it eventually stretched to fit past my head,but my jumper was absolutely AMAZING quality and so cheap for something that felt so expensive, delivery was fab,got next day delivery,missed my order ,and Hermes tried again a few hours later and I got it!! Really reccomend prettylittlething and Hermes delivery!”

Helpful Report

Posted 5 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“The dress was great but it wasn’t the best quality but then Asha helped me. She was very nice and gave great service.”

Helpful Report

Posted 5 years ago

Hi, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“I love pretty little thing whenever I purchase items majority of the time they fit perfectly , shipping is extremely fast with no complications but personally I think new styles need to be brought out x”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“Jumper is exacly what it looked like online,was so cheap for the amazing quality,couldn’t recommend more,delivery was Hermes it was amazing,got next day delivery and missed my parcel and the delivery man came back later on in the evening and I got it.”

Helpful Report

Posted 5 years ago

Hi, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. - Shahbaz

Posted 5 years ago

“Loved the quick service. The items I’ve bought are really good quality and look amazing.”

Helpful Report

Posted 5 years ago

Hi Lucy, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“Happy with the delivery and quality/price rate.”

Helpful Report

Posted 5 years ago

Hi, We’re happy you’re happy. Come hit us up again soon. - Shahbaz

Posted 5 years ago

“Artigos muito giros. O envio é super rápido . A nível de acabamentos , vêm com muitas linhas . aconteceu de comprar uma saída de praia e se esqueceram de colocar o sinto . mas fora isso adoro fazer compras no site 😍”

Helpful Report

Posted 5 years ago

Hi Diana, If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“I purchased 2 different dresses for my wife for an upcoming military ball. We received them very quickly and were pleased with that part. When she finally opened the package she wasn't quite sure until she tried them both on. She was totally excited about both of them. So much so that now she doesn't know which one she will be wearing first! A real good problem to have especially when you are trusting the online store as to sizes and all. Great job guys!!!!”

Helpful Report

Posted 5 years ago

Hi Paul, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 5 years ago

“I got a few outfits for a next day delivery ordered them on the night and they came in the morning.I was vv impressed and decided to get the next day delivery for a whole year and it’s great”

Helpful Report

Posted 5 years ago

Hi Sophia, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Brilliant quality clothes even better prices, always speedy dispatch. Never had to return anything as products were better than expected.”

Helpful Report

Posted 5 years ago

Hi Tammy, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I had accidentally ordered my order to a random address. They were really helpful re routing it for me. Especially Rizu and Qasim!”

Helpful Report

Posted 5 years ago

Hi Dee, So happy we helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“Price and delivery were GREAT!”

Helpful Report

Posted 5 years ago

Hi Monica, Loving your positive feedback. Come shop with us again soon. - Shahbaz

Posted 5 years ago

“Next day delivery is amazing”

Helpful Report

Posted 5 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“I returned items and got a refund in the same week.”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. - Shahbaz

Posted 5 years ago

“I got in touch with the customer service through Facebook messenger and they were amazing! I saw my order was delayed in a location and was double checking to make sure everything was okay. I got a very quick response (within the hour) by Aky to let me know my package will be on its way to me by the next few days.”

Helpful Report

Posted 5 years ago

Hi, So happy Aky helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“My order was running late and I messaged them online through the available chat and they refunded me the shipping cost!”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 5 years ago

“Due to a page error I ended up ordering the same things twice and nikki got back to me asap and helped me with the cancellation!”

Helpful Report

Posted 5 years ago

Hi, So glad Nikki helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“10/10 on everything amazing price and quality. super easy if i ever need a return and refund. probably my favourite online store 💖💖”

Helpful Report

Posted 5 years ago

Hi Gemma, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“I had a return that got lost in transit, customer service was great and completely understanding. Gave me a full refund. Great service. Shimaya was great”

Helpful Report

Posted 5 years ago

Hi Jamie, So happy Shimaya helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews