PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how PrettyLittleThing.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was really great and Iram got back to me very quickly.”

Helpful Report

Posted 5 years ago

Hi Aurea, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“Nice clothing and quick delivery”

Helpful Report

Posted 5 years ago

Hi Melanie, Thanks so much for your positive feedback. Have an amazing weekend. - Shahbaz

Posted 5 years ago

“PLT is my go to shop! I rarely buy from anywhere else! To me PLT is a community not just a shop! The podcast is just great! I love how celebratory of women the brand is. The collabs are really fab I love knowing who is behind the clothing and influence the design! I think PLT are great with their social media!! My fave is the Q&A’s on Instagram where they speak to people who work for the company and what their role involves! I also love how they to polls on insta to find out what colours and materials we would like certain pieces in! I could go on all day about how much I love this brand! It has honestly changed the fashion industry! The only concern I have is that they are a huge contributor to fast fashion and I would love if they could find some sort of solution to decrease this! I sell on all my clothes on depop so the clothes get more wear so maybe if they did something to promote that? I don’t know but apart from that! Thank you PLT for providing me with some gorge pieces!!”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. - Shahbaz

Posted 5 years ago

“Always on time and always as picture! Sometimes not what expected but online shopping never really is.”

Helpful Report

Posted 5 years ago

Hi, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Love Plt, it was the first time for me here, and all was so easy, like it!”

Helpful Report

Posted 5 years ago

Hi, We’re so happy you’re loving the brand as much as we do. Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Never had a problem with PLT, and I’m a regular. Returns are easy and hassle free. Will continue to shop with them.”

Helpful Report

Posted 5 years ago

Hi Diane, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. - Shahbaz

Posted 5 years ago

“Love plt. Everything is so so easy. Return delivery you name it your updated the full way. Love ya PLT”

Helpful Report

Posted 5 years ago

Hi Ruby, Thanks so much for your positive feedback. Have an amazing week. - Shahbaz

Posted 5 years ago

“Their customer service is brilliant. Cannot go wrong if there is an issue with your order! Never have a problem with the clothes or delivery either!”

Helpful Report

Posted 5 years ago

Hi Amber, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. - Shahbaz

Posted 5 years ago

“Customer service was great! Thank you Sadie and Sultan so much for your help and understanding”

Helpful Report

Posted 5 years ago

Hi, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. - Shahbaz

Posted 5 years ago

“Customer service was fantastic! Thank you Sadie and Shimaya!”

Helpful Report

Posted 5 years ago

Hi, Loving your positive feedback. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Customer service was great, they get back to you very quickly and they help resolve your problem in no time!”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“Iram has helped me with my query on delivery. Its been delayed but has refunded the postage and advised that I should expect it in the next couple of days. I didnt have to wait for a response either, he helped me right away!”

Helpful Report

Posted 5 years ago

Hi Ellie, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“I’ve only recently started ordering from PLT and on my 2nd order the delivery was delayed. I reached out to customer service via WhatsApp and Sadie responded almost immediately, checked into the issue, and refunded my shipping all within a 2 minute convo. Really happy with the items, pricing, and now customer service based on my few orders.”

Helpful Report

Posted 5 years ago

Hi Shelby, So glad to hear Sadie helped you out. If you ever need any future help just hit us up. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Pretty little thing is awesome. The site, the customer service, delivery etc....I've had nothing but good experiences. My packages always arrive quickly, however I had one that was delayed.... I contacted customer service through what's app and Sadie was great. She responded quickly with exactly what I needed to know and was so pleasant. Great customer service experience which is a breath of fresh air these days :)”

Helpful Report

Posted 5 years ago

Hi Nina, So happy Sadie helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“Had to return a dress as we ordered the wrong size. Very easy return process and got our credit 8 days sooner than expected, no questions asked. And thanks so much for your help, Nadia, with my follow up questions. I appreciate it!”

Helpful Report

Posted 5 years ago

Hi, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Jaida was very helpful. I placed an order and one item was out of stock. I wanted to order a replacement item and she gave me free shipping.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for your feedback and all round good vibes. We hope you stay a loyal customer for lifey. - Shahbaz

Posted 5 years ago

“After a few problems I got my order resent and everyone was very helpful and Aky replied very fast.”

Helpful Report

Posted 5 years ago

Hi Tamara, So glad we helped you out. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

“Iram was super helpful and she answered all my questions in a reasonable time frame.”

Helpful Report

Posted 5 years ago

Hi Masika, So happy Iram helped you out. Keep checking out our New In to stay up to date with what’s new. - Shahbaz

Posted 5 years ago

“First time ordering from this company. With help from the reviews and size chart, I was able to order the right sizes. Just read the reviews for each item. Per the reviews, some items were cut bigger. The price, style and quality are amazing especially for plus size fashions! For free express over seas delivery, it arrived in a timely fashion. I'm very pleased with my purchase and service I received.”

Helpful Report

Posted 5 years ago

Hi, Thanks so much for spreading the love with your positive feedback! Come check out our new in again soon. - Shahbaz

Posted 5 years ago

“Next Day Delivery on time, perfect quality and sizing was spot on! Great price for the quality as well!”

Helpful Report

Posted 5 years ago

Hi Megan, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews