PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadie was super quick and helped me out without a problem after my friend ordered her items twice!! Thank you ❤️ (We spoke on my twitter which is usually Always quicker than email) ❤️”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. So glad Sadie helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“PLT IS AMAZING! sizes have always been bang on! delivery is always on time or before stated delivery! customer service is amazing on refunds and returns and price is so cheap for amazing quality❤️❤️”

Helpful Report

Posted 5 years ago

Hey Georgia, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I ordered few things, for the first time. I am completely happy with your service, priče and delivery. Everything was as promised. I will be ordering again, for sure.”

Helpful Report

Posted 5 years ago

Hey Mary, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“I ordered my clothes to the wrong addresses and went on the live chat on Facebook to try to get it changed, sadly I ordered it first class so it was already sent out! But Sadie was so quick to respond and help me out, amazing!!! Thank you🌸”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 5 years ago

“I ordered my clothes and did express shipping (I live in the United States) and my order came in 2 days! Loved all my items. Only 2 of all my items didn’t fit but that’s no issue because that’s the risk you take with ordering anything online. I didn’t receive my 60% off code initially but i reached out to the Twitter customer service and they responded within 5 minutes and helped and sent me a new code thanks to Zulaka! I appreciate the great customer service. I will continue to order”

Helpful Report

Posted 5 years ago

Hey Patrisha, So glad Zulaka helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“Thank you Hamzah, Aroosa n shimaya for your help to keep track of my order, you guys were super helpful and responded instantly! Your awesome!”

Helpful Report

Posted 5 years ago

Hey Claire, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Ordered from Plt recently, I had a missing item but after a few quick emails I received a refund, with the items that I received they were of good quality and looked like the image on the site. The only thing I will say is pay the extra for next day delivery, or even better time your order to when there is a discount code for NDD, as the saver delivery was painfully slow and If you're anything like me you want your order ASAP. Anyway, since then I've ordered twice more and had no other issues so far, would definitely recommend to others :)”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“matthew d. was very helpful and guided me through every step to get my return set up!! thank you again!!”

Helpful Report

Posted 5 years ago

Hey Eugenia, So glad Matthew helped you out! Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“I ordered an item but chose the wrong delivery date so I reordered then got in touch via WhatsApp came across Sadie OMG what can I say she was amazing sorted all for me many thanks highly recommend 👌”

Helpful Report

Posted 5 years ago

Hey Christina, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“I honestly just came here to say that Pretty Little Thing’s customer support is absolutely amazing! I had a problem with my delivery, and received super friendly and helpful replies from Cher and Aidan within two or three hours! They sorted my problem and provided me with a discount code to compensate for my trouble with the site, all within the 2 to 3 hours. So impressed … Thank you so much!”

Helpful Report

Posted 5 years ago

Hey Amy, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“The support and help team are really quick at replying and also answering any questions that i had, Nadia was the lady i spoke to and she was super friendly and efficient! xx”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“The quality of the clothing was great and I got my order on time.”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“My order didn't come in on time but I talked to Caitlin on the Customer Care chat and she ensured my order will be in soon. She was very helpful, quick to reply, and found out the information quickly. Thanks, Caitlin!”

Helpful Report

Posted 5 years ago

Hey Claire, So glad Caitlin helped you out! Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“The customer service was magical and Zoe answered my question 😊”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. I'm so happy Zoe had your back! Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“Nikki was so helpful with my inquiry for my order. She was very professional and quick with the replies which was a plus in my book!!! Keep up the great work Nikki !! Customer service on point”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Great delivery time, arrived when u said it would, overized hoodie is a bit too oversized... Other than that everything I have ordered has been perfect! 😁”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Clothes and bikinis are great quality, arrived on time order of there alot”

Helpful Report

Posted 5 years ago

Hey Nieve, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Happy with everything”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

“Always on time good quality of thing and good price”

Helpful Report

Posted 5 years ago

Hey Nicole, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“I live in Norway and got the package a few days before estimated delivery which is super great! All the items I ordered fitted me well and I’m obsessed with PLT noe hahah❤️ Really don’t understand why so many have bad reviews because I loved everything! Only ONE thing I wasn’t a superfan of was that the knitted joggers was very seethrough. On the video I first wore clothes that aren’t from plt but all the clothes i change into is PLT”

Helpful Report

Posted 5 years ago

Hey Celine, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews