PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

Questions

Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is my fave clothing site once u get the sizing right .if too big oe small no problems with refunds , they are in my paypal account straight away. I purchase from PLT weekly delivery is always on time or earlier very happy so far”

Helpful Report

Posted 5 years ago

Hey Betty, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“the customer service was really good I would recommend the clothing to anyone.”

Helpful Report

Posted 5 years ago

Hey Toyah, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“One of my items arrived with a hole in the seam. I spoke to Catherine/Cat via the customer service live chat and she refunded the product immediately. The issue was resolved in minutes and I didn't even have to send the faulty item back. Very happy!”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. So glad Cat helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“Matthew. D helped me out a lot”

Helpful Report

Posted 5 years ago

Hey Tara, Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 5 years ago

“very quick shipping to the USA and equally as quick processing of the return. Unfortunately the dress was too short.”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 5 years ago

“Everything was perfect”

Helpful Report

Posted 5 years ago

Hey Tameka, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Fast delivery and great deal with next day delivery for 1 year for £9.99! Clothes are amazing and love that they sell morphe now as it’s so much easier and faster and cheaper to receive it than getting international shipping! Very reasonable prices and easy returns, definitely recommend!!!”

Helpful Report

Posted 5 years ago

Hey Hannah, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“Love the quality of the clothes needed for my next va action to Brazil amazing promo I just love this brand !!! Will definitely recommend and share all my post !!”

Helpful Report

Posted 5 years ago

Hey Elchristy, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Great service as always guys x”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Great product❤❤❤❤”

Helpful Report

Posted 5 years ago

Hey Mellisa, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“very trustworthy, great clothes and prices, great discounts. every time i shop i do express shipping, my package be here in 2 days. i love pretty little thing!”

Helpful Report

Posted 5 years ago

Hey Kennede, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Very nice material and great fitting. Always order one size up to be safe. If it’s too big, returns are simple and easy.”

Helpful Report

Posted 5 years ago

Hey Rose, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Iram was super helpful!”

Helpful Report

Posted 5 years ago

Hey Adriana, Loving your positive feedback. So glad Iram helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“PLT the only place I shop from. You guys have changed my quality of life, (no kidding). Before I could never find clothes that would fit me since I am a very tiny individual. My measurements are as follow Bust 32”. Waist 22”. Hips 35”. My size is usually 2 or XS which is sold out almost of the time . So when I heard of this company I when ahead and made my first purchase hoping that they could finally resolve my problem of finding clothes that would fit me properly whiteout me having to alter the clothes and sure enough I found PLT. I am more then happy spend my pennies in this company due to I know I will step out looking fabulous and not having to spend a lot money buying clothes.”

Helpful Report

Posted 5 years ago

Hey Melissa, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

Hey Melissa, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I love pretty little thing! The prices are excellent and quality is really good. My previous returns experience was excellent - fast and easy. I got this dress for my work awards night and won the best dressed award! It’s a beautiful dress, such a lovely style and colour and the 130+ people there seemed to agree! My photo isn’t as well lit as the ad and I’m obviously not a model but I was super stoked with my purchase. Thanks pretty little thing!!”

Helpful Report

Posted 5 years ago

Hey Georgie, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“The order shipped and arrived very quick. The prices with the discount were awesome had a great experience!!Love my dress”

Helpful Report

Posted 5 years ago

Hey Patty, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

Hey Patty, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“AMAZING! Super fast shipping and the everything is beautiful 😍”

Helpful Report

Posted 5 years ago

Hey, Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“The dress was a perfect fit and came very quick as well, love the colour. Can’t wait to wear this to my Valedictorian presentation. It’s times like this I wish I was a YouTube so I could be sent heaps of clothes from PLT to review haha”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“I’m used to be fully dedicated to Boohoo but I have been so impressed by PLT I’ve completely converted all my online shopping to them! I live in Germany but I always order from the UK site because the exchange rate often results in a better price than you’ll find on the EU site. International delivery is a bit on the expensive side but my order has always arrived earlier than expected which has been so ideal. And in terms of quality, I’ve purchased 3 dresses, a pair of jeans and 2 jumpers from them and I’ve been so happy with all of them except for one dress. But in general I just think PLT’s materials are of a much better quality than other online sites and love their range of styles and sizes on offer. My go-to site for online shopping without a doubt!!”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“I buy so many clothes from pretty little thing and love them all! The returns process is quick and easy. If I ever have any problems I message the Instagram and they sort it out straight away. I love them!”

Helpful Report

Posted 5 years ago

Hey Megan, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews