PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order was great, came when it said it would, they kept me updated with delivery date. The items are lovely, good value, good quality. ...and I love it. Will defo use again”

Helpful Report

Posted 5 years ago

Hey Karen, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“My favorites !!”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Services, delivery, prices and clothes quality perfect”

Helpful Report

Posted 5 years ago

Hey Deborah, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“delivery service is amazing, clothes are affordable and the quality is average...I love pretty little thing at least 80% of my wardrobe is PLT x”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“The customer service for PLT is unmatched! I had questions about my order and contacted PLT through WhatsApp and got a speedy and helpful response from Sadie. My questions were answered effectively and the customer service reps are the sweetest. The site itself has a great selection and awesome sales. The shipping isn’t too bad considering it isn’t coming from the US where I live but it does take about a week and some change.”

Helpful Report

Posted 5 years ago

Hey Sydney, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“They were actually faster with their shipping than expected. I got two tops and they sent them 2 days before the expected date, which I loved! Good quality tops! Will be purchasing from them again!”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“I had no issues with this website. Took a while because I live in the US but came before the expected delivery date. I love all my clothing”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Fast shipping great packaging I had to refund a few items and the return process was ok I had to print out my return slip 👎🏾 One should be provided but amazing clothing”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear, I am sorry though to hear about the issue you had with your returns, if you have any problems in the future please send a message over to our Customer Service Team who will sort this straight away for you. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“I have no idea what people are arguing about here and complicating about? If you don’t like the items you will be refunded! Simple”

Helpful Report

Posted 5 years ago

Hey Yudelky, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Items arrived quicker than expected. Good quality materials. I had to return a few items and my refund was applied promptly. This IS my new favorite online store!!!!”

Helpful Report

Posted 5 years ago

Hey Kenji, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Bought some wedges for my girlfriend, shopping was fast, fab quality and my girlfriend loves them. Will be shopping again”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. So happy your girlfriend loves her wedges! Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Everything came out perfect!!!! The sizes are pretty even and the shipping came exactly on time!!!!”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“It was absolutely perfect for the rave I went to this past weekend! None of the beads fell off, the glitter was perfect, and the stretch was great!”

Helpful Report

Posted 5 years ago

Hey Isabella, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Great delivery, really quick!”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

“Mathew D was very helpful :)”

Helpful Report

Posted 5 years ago

Hey Jess, Thanks so much for your positive feedback, that’s great to hear. So happy Mathew helped you out! Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Very fast delivery, great prices and an excellent range of styles”

Helpful Report

Posted 5 years ago

Hey Sarah, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“the delivery was quick and wasn’t expensive at all compared with other sites, along with this the outfits I bought were beautiful and such good quality, i ordered everything in white and nothing was see-through!!”

Helpful Report

Posted 5 years ago

Hey Erin, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“A great range of clothing and mostly great quality! A nice colourful range and a mix of different styles from body con to skater skirts”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“my fav online clothing store easy!! i order around 3 times a week due to having next day delivery for a year 🥰 only ever had 1 small issue with a package and the customer service i received was brilliant and made me love PLT even more!! great quality for the best price ever!”

Helpful Report

Posted 5 years ago

Hey! That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Great and quick customer service. Asha was so helpful and understanding.”

Helpful Report

Posted 5 years ago

Hey Asa, Loving your positive feedback. So happy to hear Asha helped you out! Come shop with us again soon. Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews