PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On two occasions i have been provided with excellent customer service. I had an item that was faulty which got refunded speedily, thanks to Janeth and Matt T. On another occasion, my delivery did not turn up on its estimated date, and Thanks to Jordan which notified me when it may next be here and provided me with discount for the future!”

Helpful Report

Posted 5 years ago

Hey, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Accidentally placed my order without realising I had the address sent to my home instead of my uni address. Matthew D, from the WhatsApp help app was such great help & couldn’t of done more to assist with the matter! Thanks Matthew D Kayleigh”

Helpful Report

Posted 5 years ago

Hey Kayleigh, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“I like the look of your dresses but I’m not sure if the quality and sizing would be right...I’m small and very thin with no curves about 5ft would any clothes fit me Thanks”

Helpful Report

Posted 5 years ago

Hi Zoe, Thanks so much for your feedback! We do have a petite range which I think would be ideal, you could try out some clothes you like the look of and if they're unsuitable we'll happily accept them back for a refund. If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 5 years ago

“I LOVE PrettyLittleThing.com. The clothes/shoes are beautiful and the customer service is AWESOME! I needed some help with a return and Jaida helped me on Facebook by answering all of my questions. I DEFINITELY recommend PrettyLittleThing.com”

Helpful Report

Posted 5 years ago

Hey CJ, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Thank you for your lovely service. Samantha E treated me very nicely❤️”

Helpful Report

Posted 5 years ago

Hey Kiara, So glad Samantha helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“Super quick response and was able to sort out my problem for me!! Thanks heaps Jaida!!😊”

Helpful Report

Posted 5 years ago

Hey Shannann, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Great customer service . The lady Jaida was so lovely and nice .”

Helpful Report

Posted 5 years ago

Hey! Thanks so much for your positive feedback, that’s great to hear. So happy Jaida helped you out! Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“Order came on time, and the clothes fit great. You guys have never failed me.”

Helpful Report

Posted 5 years ago

Hey Kyrsten, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Have an amazing day! Dominie

Posted 5 years ago

“I had an amazing start with this site. I started with one pair of faux leather leggins and went from there. I ordered 3 pair of leggins from 3 different sites and PLT's were the best by far. The others were 3 times more expensive and very poor quality compared to PLT. I sent the others back. From there I ordered 7 more items from PLT. Loved every item. The quality and fit was dead one, based on their size charts. The shipments came quickly & packaging is great. I highly recommend this site and will make many more purchases.”

Helpful Report

Posted 5 years ago

Hey Elizabeth, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Perfect amazing coat amazing quality great service”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“The clothes were great, shipping was fast, costumer service was super helpful when I had to return a couple items (they were too big) and the amount for the return was refunded quite fast. Very happy, will order again!”

Helpful Report

Posted 5 years ago

Hey Mariana, Thanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Dominie

Posted 5 years ago

“It was my first time shopping and I had no issues. The discount was a great plus. The clothes fit well, they arrived on time and the quality is great. Can’t wait to actually wear my beautiful dress.”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“The quality of my clothes are amazing and I received my items right on time. I have been ordering from pretty little things for about a year and I have always been happy!!”

Helpful Report

Posted 5 years ago

Hey Jennifer, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes! Have an amazing day. Dominie

Posted 5 years ago

“This was my first time shopping here an I loved it. I got my dress a week early than expected and it’s fits my shape perfectly.”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“I love their dresses, everything comes in at a good time and always fits well.Totally recomendable, i have bought from this Website three times already.”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“My order delivered early, always a plus! I was worried the quality of the material would be cheap, considering I've never ordered from this site, but the dress was perfect! I will be wearing it to a wedding and it looks amazing.”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day and a fab time at the wedding! Dominie

Posted 5 years ago

“I don't order from anywhere else!”

Helpful Report

Posted 5 years ago

Hey Tenisha, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do! Have an amazing day, Dominie

Posted 5 years ago

“Great trendy clothes! I would wait till things go on sale or have a discount because some things aren’t worth the price. ONE FULL SIZE UP!!!!! I am normally a 2/4 in jeans and dresses and I wish I ordered my clothes in a 6. (I purchased a full dress, and 3 skirts)”

Helpful Report

Posted 5 years ago

Hey Olivia, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Even better looking than on the website. Great dress for an even better price!!!!”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Prettylittlething is where I go to for almost all of my clothing and I know I can always rely on them for good quality although I do wish is you spend over a certain amount the delivery charge would be taken away. Other than that it’s my favourite place to shop”

Helpful Report

Posted 5 years ago

Hey, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews