PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Qasim.”

Helpful Report

Posted 5 years ago

Hey! So glad Qasim helped you out. Come hit us up again any time. In the meantime, happy shopping! Dominie

Posted 5 years ago

“I ordered 3 sets of bikinis and it only took 4 days to arrive, which was way sooner than they had estimated. The shape of each bikini set are a really nice fit and I love the colours. The only thing I would do is order a size 8 instead of 6 for the top but I just about get away with it. Overall I am really happy with my order and will purchase from PLT again.”

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Posted 6 years ago

“Very nice dress, dress same as advertised. Fast delivery”

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Posted 6 years ago

“HOLD UP - Listen to this one, ladies! Short story? Sexiest bikini ever, professional customer service, fast shipping, and unbeatable pricing. Long story short: I was super hesitant, being a 1st timer on the website, from all of the scam reviews around. And yet I was seduced by a collective concoction of a breathtaking lizard print underwire bikini, which is now selling out quickly, and an amazing on-site sale. I encountered a glitch, and upon reaching out to customer service, was promptly responded with clarification, and was sent superb set! The whole beach was mine:D I got compliments upon compliments and was helped by Kristy in customer care - if PLT Management comes across this review, please send her warm regards! Very professional company and the sizing was on point. Going to be going back in for seconds! You won't be disappointed, fashionistas ;)”

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Posted 6 years ago

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Posted 6 years ago

“I ordered some swimsuits, they were exactly like on the site, I will definitely purchase again”

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Posted 6 years ago

“so fast & easy to return! plus size is perfect fit”

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Posted 6 years ago

“first and last time I bought clothes from pretty little things, and I have to say, the material is awful. Never buy clothes from them.”

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Posted 6 years ago

“I complained last year after a few returns took almost a month, I seemed to always have issues but.... It's nice to see you listen to customer feedback as the last two returns have been completed in under 4 days! Definetlty the easiest & quickest online retailer now for returns thank you for making your returns process better :)”

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Posted 6 years ago

“No idea why there are so many bad reviews. Ordered a dress for a friends wedding that was shipped the day after I ordered it and delivered not even a week later. The dress fits perfectly according to the size chart and the material and everything is super nice. LOVE. Also, I live in Toronto and didn’t have to pay any duty fees which was super nice. 10/10 would recommend!”

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Posted 6 years ago

“Amazing products make sure you order right size for it to look right absolutely banging”

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Posted 6 years ago

“This was my first time ordering from PLT and I couldn't have been happier with my purchase. The 2 items are true to size and fit perfectly, this saves me the trouble of looking for affordable clothes outside my comfort corner. Just placed an order for 3 more dresses. The items were received within 4 days of ordering them, which was amazing. What I liked most was that this company sends you a return label in case the product wasn't to the satisfaction of the customer which i found to be very thoughtful.”

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Posted 6 years ago

“I‘ve oredered 9 items. All of them are perfekt! The delievery camed sooner and i am very happy! I am waiting for my second order! And please don‘t forget that you pay €15 for a dress! If you don‘t like it, than go pay €2000 for a Valentino!”

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Posted 6 years ago

“Very happy always on time and very happy with the clothing”

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Posted 6 years ago

“Made several orders from plt and never had a problem. Value for money”

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Posted 6 years ago

“Always great sales on the website, and really easy to order the items I want.”

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Posted 6 years ago

“very impressed both with quality and speed of delivery given reasonably priced”

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Posted 6 years ago

“love the products, you soon learn what size you will be with different fabrics on their site. great sale prices”

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Posted 6 years ago

“Excellent customer service from Saira at PLT. Sent a query via FB messenger. Saira replied and resolved in less than 30 minutes.”

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Posted 6 years ago

“Absolutely love there clothes always ultra fashionable and great quality at cheap prices to”

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Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews