PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought a White V-neck body suit. I thought it would be see through from the reviews I've read, but it's not. Its true to size and fits great. I know people are always wondering what size they should get in stuff. I'm 5'7 and I weigh about 140 lbs and I got a small in this item. I also purchased a a Black short sleeve mesh see through top in a size small, it also fits great, and it's really comfortable. I did the regular cheapest shipping. I ordered it the 23rd of March and it came April 3rd. It's not too bad if your willing to wait. I will definitely be buying from this store again!”

Helpful Report

Posted 7 years ago

“Ordered red suede boots, and they came within 4 days. I was terrified after reading negative reviews but I received my package, and everything was perfect. The colour seemed more like a maroon/wine rather than the bright red that was on the website, but I knew they would vary slightly as thats usually the case when ordering online.”

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Posted 7 years ago

“Very quick delivery. Good quality clothing that i managed to pick up in the sale.”

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Posted 7 years ago

“Always happy to take advantage of offers..and PLT do have free of charge delivery even on next day deliveries”

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Posted 7 years ago

“i've ordered plenty of items from PLT, i always recieve parcels on time, i ordered next day delievery and i recieved it on the next day im shocked to see so many negative reviews. quality of clothing is also great”

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Posted 7 years ago

“I ordered a dress for a New Year’s Eve party. It looks great, the material isn’t as stretchy as I thought it would be but the fit is nice! The material is not see through, it is thick and looks like the picture. I chose the regular shipping method and it came on time, before 2 weeks. I’m pleased with the dress and the shipping time”

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Posted 7 years ago

“Suprised to see all the negative reviews, I've ordered from PLT lots of times and always arrived the next day and whenever I've had to return something it's always been dealt with promptly! Very happy with PLT service!”

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Posted 7 years ago

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Posted 7 years ago

“the customer service was absolutely brilliant. Lost my order number and didn't know how to track my parcel. Customer service gave me all info I needed straight away. When i had to return an item I was refunded almost immediately with no questions asked. Brilliant!!!”

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Posted 7 years ago

“Hi! I ordered this beautiful af dress a week ago and i received it today . I was a lil bit scared by the bad reviews but now i m so happy . The dress is amazing and the service was i d say the best .”

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Posted 7 years ago

“Purchase came on time and updated me wherever it was”

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Posted 7 years ago

“Great prices. Next day delivery free”

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Posted 7 years ago

“Great delivery. Love there clothes”

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Posted 7 years ago

“They clothes area so unique. I love it”

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Posted 7 years ago

“Purchased items with free next day delivery. very impressed with the offer and service”

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Posted 7 years ago

“LOVE IT!! always get my order on time, so cheap and so nice”

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Posted 7 years ago

“Delivery is always quick and easy, as is the returns process. The items look great and don't vary too much in sizing and the website is always stocked full of items, classic basics and new trends.”

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Posted 7 years ago

“Incredible delivery services”

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Posted 7 years ago

“Great quality & fast delivery”

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Posted 7 years ago

“Items of clothing are always great Quality”

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Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews