PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I look perfect on me and it was really fast to come”

Helpful Report

Posted 5 years ago

Hey Christelle, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Orders always on time and all items spot on with size and quality would highly recommend!!”

Helpful Report

Posted 5 years ago

Hey Chelsea, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“My first purchase here and im very happy. Delivery was very fast. Had to return two items (ordered a few sizes) and return was easy enough (though i had to print the returns label) and no charge with collect plus (glad that it was collect plus, as they are in lots of locations) . Refund was received very fast, too. Quality of the item that i kept seems good, especially for the price. Sizing is good. Price is good, especially with the discount. Overall very happy with item and service.”

Helpful Report

Posted 5 years ago

Hey Anai, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“I’m so happy with all Of the things what i got until now they are very nice and a good quality ! ❤️❤️❤️🙏🏼”

Helpful Report

Posted 5 years ago

Hey Anda, Thanks so much for your positive feedback. So happy you're happy! Have an amazing day. Dominie

Posted 5 years ago

“shipping always comes early and fabric of clothing is definitely worth your buck!!!!! Highly recommend”

Helpful Report

Posted 5 years ago

Hey Anz, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“I absolutely love PLT I have ordered 5 times in the past month 😘 The clothes are brilliant quality and some great designs, plenty to choose from. They send lots of discounts with upto 30% of which makes me order more 🤑”

Helpful Report

Posted 5 years ago

Hey Rebecca, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“Had no issues with the delivery or the quality of the product, overall my experience was good, I’d buy from them again! :)”

Helpful Report

Posted 5 years ago

Hey Ayesha, Loving your positive feedback. So happy to hear you love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“Arrived much earlier than estimated arrival date; item purchased looked how it did online; slightly bigger than provided size guide but could be due to fabric. Definitely would order from PLT again.”

Helpful Report

Posted 5 years ago

Hey, Loving your positive feedback. We know you’ll look next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Even better than the pic”

Helpful Report

Posted 5 years ago

Hey Nolwandle, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Great delivery.”

Helpful Report

Posted 5 years ago

Hey! Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Dominie

Posted 5 years ago

“Perfect so sexy”

Helpful Report

Posted 5 years ago

Hey Jason, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Website was clear and easy to use and shipping was very fast.”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“I got a great deal on some cute clothes. Fast shipping also”

Helpful Report

Posted 5 years ago

Hey Kelly, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Pretty little thing is a trendy and aesthetic website. They're clothes is good for teens and young women. They're are always offers and promotions. you can always count on PLT for ant last minute clothing items.”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“Amazing clothes with fast delivery”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“Absolutely loved the items I ordered from PLT! They were delivered in a timely manner and the sizing chart is very accurate.. every item fit me perfectly! I strongly recommend shopping on this site. The items attached were both sale items which was also pretty awesome!”

Helpful Report

Posted 5 years ago

Hey Katelyn, Loving your positive feedback. We know you’ll have looked next level in your new look. Come shop with us again soon. Have an amazing day. Dominie

Posted 5 years ago

“Great service, great products and all around a wonderful experience shopping with this brand.”

Helpful Report

Posted 5 years ago

Hey Jade, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Have an amazing day. Dominie

Posted 5 years ago

“Good value for price, on-time or sooner delivery, reasonable return policy (just $4 for shipping), received refund right away. On-trend & cute clothing & accessories!”

Helpful Report

Posted 5 years ago

Hey! Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Dominie

Posted 5 years ago

“Got some end of summer sale items for a bargain total price with £9.99 free next day delivery for a year. Everything fit as expected other than one item which I had decided to go for a size smaller in (based on the model's worn size) and which I returned. Was so impressed with the ease of the returns and the fact that it was free and I got my refund a few days later. Very happy :))”

Helpful Report

Posted 5 years ago

Hey Kate, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Dominie

Posted 5 years ago

“They are a brilliant company, there clothes are really good and the materials are so much better than a lot of sites. Again the prices are everything!!! Every time I go out or need new clothing, it's the first site go to.”

Helpful Report

Posted 5 years ago

Hey! Loving your positive feedback! If you ever need any future help just hit us up. In the meantime, happy shopping! Dominie

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews