PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love there clothes always ultra fashionable and great quality at cheap prices to”

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Posted 7 years ago

“Items arrived on time, great quality, fit like they should. Will definitely but again!”

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Posted 7 years ago

“They are great”

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Posted 8 years ago

“My go-to brand! They always have what I'm looking for and everything fits so perfectly!”

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Posted 8 years ago

“alway happy witg my purchase gd qalate”

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Posted 8 years ago

“Good quality clothing”

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Posted 8 years ago

“Their website was very easy to follow and includes many features to help you find the item you are looking for. The items I ordered came very quickly and were to a good standard. I will definitely be buying from them again!”

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Posted 8 years ago

“Always great products and arrive pretty quickly. Never had an issue with this site”

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Posted 8 years ago

“Read all the orders last night after ordering at 630pmfpr next day delivery. I ordered 4 dresses, 2 of which were £5 each- my order was here by 1030 am this morning and I love them all!!! No complaints here!”

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Posted 8 years ago

“Love my sandals. Stunning”

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Posted 8 years ago

“Great experience dispite the online reviews I read, my daughters dress was delivered promptly and exactly as pictured shes gonna look amazing at homecoming!!”

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Posted 8 years ago

“MY FAVOURITE WEBSITE EVER❤️❤️❤️❤️❤️”

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Posted 8 years ago

“The clothing is amazing quality and looks exactly like the picture, delivery was spot on the start of the delivery slot so i didn’t have to wait in for it”

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Posted 8 years ago

“I honestly don’t know why this website has so many bad reviews. I am always so happy with the materiel of the clothing as the price for it is cheap and the clothing is just great quality. They’re always have “”% off discounts which is also great. My orders have come on time from the previous times I’ve ordered.”

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Posted 8 years ago

“WOW WOW WOW. The clothes are out of this world for the price you pay! The quality is amazing!”

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Posted 8 years ago

“I say this with complete honesty ... I wish i could give you MORE than 5 stars. I am 100% a "try on" clothes type of girl. I like to make sure I'm not throwing away my hard earned money. I have ordered clothes from online stores less than a handful of times because every time I have taken the chance, I have been left in disappointment...until I took a chance on Pretty Little Thing. I took a chance on you guys because you are currently doing your 30% off every item deal ... and because your products are already reasonably priced, I figured it wouldn't be much of a loss if things didn't turn out my way. Not only did my package arrive a day EARLY ... everything fit perfectly. The material of the items I picked out don't feel OR look cheap AND I paid less than $70 on 4 items, which would have easily cost me twice as much if I wen't to my favorite local boutique. YOU GUYS ... WHAT!? .. my mind is blown. This is coming from a girl with some BIG trust issues in regards to online shopping. I have never taken the time to write a review but I am so blindsided with the outcome and with how happy I am, I had too. Consider me a lifetime customer because your girl already has another shipment on it's way.”

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Posted 8 years ago

“Has the best selection of clothes I have ever seen! Fits for all body types and sizes”

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Posted 8 years ago

“All my orders arrived next day and really happy with product excellent will use again thank you”

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Posted 8 years ago

“My daughter was extremely happy with her four tops and they all came as planned for. Thank you Prettylittlething.”

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Posted 8 years ago

“So many bad complaints. I'm from NJ and I get my items in exactly 5-7 days from ordering. I've never had a problem. All my items looked as they did in the picture. The only thing is the sizing kind of threw me off a bit but I took a chance and ordered and I guessed right. Plus.. they always have 40%.. you can't go wrong with that. Stop giving a good company a bad review.”

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Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews