PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had nothing but trouble with this site. Ordered something and paid for express shipping to be here within 4 days.. 3 weeks later and I am still waiting.. I had to ask 4-5 times for a refund on my shipping which they refused to do at first. Still waiting for my order. Not happy at all.”

Helpful Report

Posted 7 years ago

“Ordered a top came was see through poor quality very disappointing”

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Posted 7 years ago

“Been waiting 3 months for a refund. Emailed over 5 times and still not sorted it. Horrendous service do not use”

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Posted 7 years ago

“Ordered a coat 10 days ago and still waiting on the item. Did a tracking intake and the package has not even left for the carrier. It is for my daughters 16 Birthday First and last time ordering. Avoid avoid avoid at all cost”

Helpful Report

Posted 7 years ago

“Complete bollocks. Second time my package never shows up and no one informs me. I waited TWO WEEKS to get even a sign of life ?????????????????? Not until I emailed the bloody Rodney did they tell me my package was “unable to be located” where’s my package and where’s my refund :)”

Helpful Report

Posted 7 years ago

“No package received after weeks. I received an email the day I placed my order saying it was on its way to me, after two weeks of no sign of life I emailed PLT to find out it actually HAD NOT been dispatched and my package was unable to be located :) where’s my refund”

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Posted 7 years ago

“Requested express shipping which says up to 4 days, didn’t receive it after two weeks. Complete waste of time and money.”

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Posted 7 years ago

“I placed an order waited 2 weeks and didn’t receive anything so I had emailed the company heir communication was extremely poor they did say they would get back to me with any updates with my order But they DID’NT!!! after emailing multiple times they ended up getting back to me only to tell me my order had been lost in the mail and that a refund had been sent. (STILL WAITING) Wasn’t given the option to have my order resent NOT HAPPY wouldn’t recommend AT ALL.”

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Posted 7 years ago

“Sadly I have to give this company one star wish it could be -10 ... They will make you pay for shipping and say its going to arrive on set day and then ur items never Turn up and customer service just trys to push you away”

Helpful Report

Posted 7 years ago

“I wish I can give 0 stars . Placed a order about 3 weeks ago and still haven’t received it .”

Helpful Report

Posted 7 years ago

“I placed an order worth nearly $300 with this website on 08/11. It is now 21/11 and I HAVE RECEIVED NOTHING! Their customer service team is incredibly dismissive, particularly, Irfan and Katherine, who both said they would investigate my claim, but never contacted my again to let me know how their 'investigation' was going. No one is giving me the answer to my only question: Where is my order? I feel completely robbed and violated of my hard earned money and completely stressed and upset that I have not received items I brought for upcoming events this week.”

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Posted 7 years ago

“Ordered multiple items and they came with marks all over them as though they had been worn and the strap on a dress was broken. Dirty and disgusting.”

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Posted 7 years ago

“I’m not returning to this website because 1. Delivery has to be paid for which is such a rip off 2. My parcel said it got delivered and it actually hasent been and there’s no site of it anywhere, I feel completely scammed as I spent £50 on this website, never again.”

Helpful Report

Posted 7 years ago

“Customer service is discussing”

Helpful Report

Posted 7 years ago

“I am very disappointed with the experience i have had with PLT. They first sent me the wrong item and then told me they could not send me the correct one, even though the item i wanted was still available in my size on their website. They told me I had to send back the incorrect item first and pay for shipping and then i would get refunded. Second, I returned an item and never saw the refund. I contacted them, and they said they never received it, even though the postage tracking said it had arrived. PLT owes me money as well as the correct product. DO NOT ORDER WITH PLT. The customer services is HORRIBLE and you will end up just losing money. Go to other sites like ASOS; they are much better.”

Helpful Report

Posted 7 years ago

“The worst customer service ever!!! I placed an order a week and a half ago, got an email saying my order dispatched but I never received a tracking number. I needed this dress for a very special event and there website said I would have it by the 16th of November however I had to find a way to contact the shipper and they provided me with an entirely different shipping date, which would make me miss the event! DO NOTT NOTTTT NOTTT shop with them!!!!!”

Helpful Report

Posted 7 years ago

“hi if there was a no star option I will give this company that, they are terrible my daughter ordered a dress a month ago we returned the item on 10-19-2017 via USPS tracking and delivery option so we can track. Upon asking for refund they demanded a receipt of return, which they can guess the weight of item before returning my money. I sent them both the receipt which has no weight on it as I was not told before to return it there preferred way and also the tracking confirmation that its indeed sent to them. now the dress it was a sham see through dress nothing what showed on the internet. Also a xs was three sizes bigger than her.I cannot believe companies like this of customer service exist in USA they have my order number why cannot I get my refund? also I had to spend more money to send it back the only one suffering losses here is me.”

Helpful Report

Posted 7 years ago

“Been waiting on a refund for over a month. They lied and said the process my refund, then say it’s a refund error just constantly lying finally disputed with PayPal tomget my money back.”

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Posted 7 years ago

“I received my order, material was flattering, I sent the item back and paid for the shipping, after two weeks I still haven't heard anything. opened a paypal case and provided the tracking number, PLT is saying they didn't received the return...I have proof that they did. and unable to reach anyone for any help...”

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Posted 7 years ago

“dress arrived 6 days late and was ruined no clue what has happened but the return slip inside has been ripped up as well.”

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Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews