PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting 3 weeks for a refund of 5 items. The email I received confirmed receipt of 4 offends items. To date I have sent 35 emails with all the information and supporting evidence. But still no refund and no further response.”

Helpful Report

Posted 7 years ago

“TRASH ! Your items wont come in time and they won't notify you. Its been almost 2 weeks and my order hasn't even shipped! The site says 5-7 business days. Lie. I contacted them and they said my package failed to leave the warehouse. Never ordering from here again.”

Helpful Report

Posted 7 years ago

“I ordered a top and culottes from PYT -unfortunately they didn't fit and I sent both items back the day after I had them delivered. I received an email refunding the culottes but not the top even though they were in the same package. After several emails to customer services I'm still waiting for a reply and still £15 out of pocket. Will not be using this company again and I would warn others not to either. No phone number available to contact anyone just generic emails sent out. I feel like I've been scammed; buyers beware!”

Helpful Report

Posted 7 years ago

“Charged twice for an order that was unsuccessful in being placed. I'm now having huge problems in trying to receive a refund. I can't talk to anyone because they don't have a telephone number. I'm hoping my problem is resolved before Christmas as £46.00 is needed in my pocket rather than this company's! I wouldn't use them again I'm afraid.”

Helpful Report

Posted 7 years ago

“Overcharged me after a discount code didnt apply. They wouldn't refund me after this”

Helpful Report

Posted 7 years ago

“Pictures and videos on website and app look nothing like the clothes when you get them. Material is so thin and cheap practically see through, also one of the items had a huge brown stain on... wouldn’t recommend definitely don’t waste your money here. Can get the same stuff in primark for a better quality!”

Helpful Report

Posted 7 years ago

“Ordered with express shipping (4 working day delivery) and 6 working days later I'm still waiting. Emailed them 2 days ago and still waiting on a response, also messaged the facebook page and no response I will definitely be telling all friends and family to be avoiding this site Not happy”

Helpful Report

Posted 7 years ago

“I ordered a top for next day delivery, it didn't turn up so I emailed them! They then decide to tell me the top is out of stock after I had paid and ordered it! if I didn't email them I wouldn't of had any information, disgusting service!”

Helpful Report

Posted 7 years ago

“Don't bother paying for 4 day priority shipping, didn't arrive until 8 days later, leaving me with nothing to wear for my special occasion. Do not recommend, will not use again.”

Helpful Report

Posted 7 years ago

“You sent my item to the wrong depot (according to Hermes) and 5 days later it has still not arrived (I paid £5.99 for postage of 2 small tops). No email thanking me for my purchase. No phone number to contact you to let you know what Hermes said and Hermes say to contact you. 3 emails to customer services but no response other than a standard reply saying you'll be in touch asap. If you only provide an email service for customer services, why don't you respond more quickly? I've had issues with delivery sometimes with other companies and they have been easily resolved over the telephone with a customer services team member. Your customer services are non existent. These tops were for a present and unless they arrive by lunchtime today, it's too late. I bought them on Saturday (you even chase people to buy now with the clock ticking to put items into the basket - you're very keen to take the money!!) - surely it's reasonable to have received them by Thursday??? I understand that Hermes may have cocked up but why didn't you read my email on Tuesday and sort it out?”

Helpful Report

Posted 7 years ago

“Wish I had've read reviews before returning my items. Everyone calling them thieves are not wrong - sent my order back (the day I received it) as half was broken and didn't end up needing the other half. Used a reputable tracking postal service which I can see has delivered it to the address they provided, though they are now refusing to refund until I provide proof of postage purchase as it's been more than 21 days since dispatch, which is false. Glad I used PayPal. Not to mention their political replies "I can understand how this may make you feel". Pffft, will not use again.”

Helpful Report

Posted 7 years ago

“I have never had a worse return experience in my life. I orders all size 8 or 10's and I received all my clothes in size 14?? I don't understand how that happened... Either ways, it has been over a month and a half and I still haven't received my refund AND I had to pay $15 for shipping the clothes back so why does it take this long to refund me??”

Helpful Report

Posted 7 years ago

“Purchased a dress and when it arrived in its packaging it looked like it was a new dress however when I pulled the dress out to have a look at it, there was make up/fake tan all over the top of the dress. I got on to their customer service team who lacked any actual customer service skills and have not resolved the problem. they expect me to pay for the return of the dress and then place a new order for another one. Very disappointed and will not be buying from them again!”

Helpful Report

Posted 7 years ago

“paid express shipping which states 4 days max unless extremely remote area. welll over a week later still no items, customer service sucks, products are average at best from pst experience inonly went back for a sale and because i had am event hut the items still arent hre. stay away from this crapy site”

Helpful Report

Posted 7 years ago

“Don't order, I haven't even received my goods to even review my "goods" despite paying for the expedited shipping as the discount codes are BS. They use fastway couriers (their reviews are a fun read). I looked at their facebook reviews, and, I think they legit delete all their negative reviews, I am hoping the mass people that use these companies will soon realise.”

Helpful Report

Posted 7 years ago

“Bad customer service! They have yet to refund me for my product return and it has been a month and a half!!!!!!”

Helpful Report

Posted 7 years ago

“larger order both on the same day tracked the packages both recieved into pretty little thing warehouse on the same day. Yet I have only been refunded for the single item have sent emails and been told they process refunds in order of how they recieved the package but they recieved both on the same day and the larger package was ordered before the single package so where is my refund and why are they only contactable via email personally I shall never order from them again I would not recommend them crap customer service very quick to process your money but very hard to refund.”

Helpful Report

Posted 7 years ago

“I ordered over £100 worth of stuff 6 items in total, which took 4 days to come and only ONE thing arrived. When you contact pretty little thing they say it was delivered which is correct however where are my other 5 items I ordered???? Customer service team take ages to get back to you and even then they are no help, will try for a refund through PayPal as I spent £118 yet only received £34 worth of goods AVOID AVOID AVOID !!!!!!!”

Helpful Report

Posted 7 years ago

“made a purchase of 3 items in total, and was billed three times for each order. Then received the same order three times. I sent two of the orders back, total 6 items, and asked for a refund but prettylittlething only refunded me for 3 items, till today I am still waiting for the refund that they are not willing to give me.”

Helpful Report

Posted 7 years ago

“Placed my order and as i click confirm checkout to pay my laptop directs me straight to a page that warns me about hackers trying to get into my banking info and I thought that that they stole 40$ from me but thankfully I was able to cancel it in time. This website is a scam. do not buy from it. I wish I could give a 0 rating. Disappointing and scary.”

Helpful Report

Posted 7 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews