PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jewelry was all junk. So cheaply made, I wouldn't even wear it. I actually threw some of it in the garbage. Do not buy from here, I couldn't even wear it as costume jewelry.”

Helpful Report

Posted 7 years ago

“Thiefs won't refund my money. Sent back an item around 2 months ago now and still no refund. Customer services type off a script I swear they will always respond with political answers. They are now saying it is lost in the post. Ridiculous they just take your money and run!!!”

Helpful Report

Posted 7 years ago

“Wish I could give them a zero! Don't even try to return anything! They are slow to respond, and will give you the run around when you inquire about your refund. Then if you are persistent, they will tell you they haven't received your package, despite the fact that I tracked my shipping! Thieves!”

Helpful Report

Posted 7 years ago

“4 mois qu'ils refusent de me rembourser alors que j'ai retourné l'article. Le volant de la robe bustier se retournait et on voyait la couture ce qui était très inesthétique. Ce sont des voleurs et des menteurs. Fuyez ! Très mauvais service client : dialogue de sourd. Ils jouent sur le fait que vous allez abandonner. I've send back a dress and they don't want to refund me. The bodycon dress had imperfections on its ruffles. Since 4 months i am asking for refund. They said they did it but it was just a lie. Worst customer "service" ever. They take a lot of time to respond you. They are just robber and liars. Don't buy !”

Helpful Report

Posted 7 years ago

“I placed an order on PrettyLittleThing that contained a pair of joggers, bodysuits and a jumpsuit. I used PayPal to pay for my order, and as I clicked the order confirmation button it said "ORDER CANNOT BE PLACED, ITEMS IN YOUR CART ARE OUT OF STOCK". I scrolled down on my orders to see that it was the jumpsuit that was out of stock. I clicked on the jumpsuit and a size up (from what I originally ordered) was still in stock. So I added the new size on to my cart and clicked the order confirmation button again. It again said ""ORDER CANNOT BE PLACED, ITEMS IN YOUR CART ARE OUT OF STOCK". So then I decided to remove the jumpsuit at once, and decided to just pay for the joggers and bodysuit. I confirmed the payment and it processed; the order was placed. I go and check my PayPal and see that the two previous orders that was labelled as "ORDER CANNOT BE PROCESSED" has been processed!! I was charged the money for the two previous orders that apparently couldn't be processed. I contacted PrettyLittleThing and they refused to cancel my order and said I need to go through the big hassle of doing a refund. Not to forget I had to pay for shipping three times too!!! THIS IS A TERRIBLE SYSTEM AND THEIR WEBSITE DOES NOT PROVIDE A SAFE WAY TO PAY. They are an absolute scam, go shop at Missguided and Boohoo as their website's don't often mess up like this because they have people maintaining the site properly. They could've at least given me a refund and cancelled the order as IT IS THEIR FAULT FOR TELLING ME THE WRONG THING. If I knew the order has been processed, I would not have tried placing an order again and again. If you are busy and do not have time to chase up on such a terrible company, please DO NOT BUY! The orders that I was mistakenly charged for were orders 600367301 and order 600367302.”

Helpful Report

Posted 7 years ago

“Item arrived next day but quality was shocking all 3 items washed once bobbled and looks years old really bad quality”

Helpful Report

Posted 8 years ago

“i made an order and still haven't received it the money has been taken out of my account! Still haven't heard anything about it!”

Helpful Report

Posted 8 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews